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Rated 3.6 out of 5 by 212 reviewers.
Rated 3.0 out of 5.0 by convenient Little loud from highway, I wish parking was free and their was a free breakfast July 31, 2014
Rated 2.0 out of 5.0 by Great staff The best part of staying here is the staff. Location of hotel - airspace over the highway - presents challenge to guests with normal hearing. As cars and trucks rumbled below all through the night, and the in-room a/c unit sounded like a jet engine taking off - morning and check-out were welcome reliefs. July 31, 2014
Rated 4.0 out of 5.0 by Value for money We had one night at The Crowne Plaza. Although it is a little out of Boston, the bus dropped us off very near the Hotel July 29, 2014
Rated 4.0 out of 5.0 by tired out another tired crown plaza hotel, seems to be the norm everywhere. everywhere you go in other holidayinn hotels you get free bottles of water, especially where its hot. not here. the bonus was the staff, all were excellent in every way. well done and thank you. especially the concierge. July 29, 2014
Rated 5.0 out of 5.0 Great Food in Hotel Restaurant Outstanding food AND service in Social Restaurant. Try the New England Clam Chowder....even in an area known for great seafood and chowder, this was some of the best I've ever had. July 23, 2014
Rated 2.0 out of 5.0 by Don't use the phone Phone in room has a sign on it that reads "use this phone" My son did not realize that you can be charged outrageous amounts for phone use. He called my wifes cell which went to voice mail after 3 rings and he hung up. I was charged $8.00!!!! Then he called my house phone which my wife answered and told him immediately to hang up and use my cell when calling. For that 10 second phone call they charged me $12.00. The next day while checking out I asked the person at the front desk he said there was nothing he could do and moved on to the next customer. Rude and inconsiderate. Also valve in shower shook badly when you turned hot water on. Sorry to the people next door who were woken up at 5:30 from my shower. Hotel is built over the Mass Pike highway and windows are old and lack proper insulation. BRING EARPLUGS. Pool is only large enough for 6 people at a time. Get there early or you won't swim and bring your own chair as there are only 3 chairs for people to sit. July 23, 2014
Rated 4.0 out of 5.0 by Meeting Revue Meeting rooms were very adequate and the food was excellent, both for meeting (breakfast and lunch) as well as in the restaurant/bar in the evening. First time I ever slept directly over a turnpike but it was interesting. Thanks for a great time. July 22, 2014
Rated 4.0 out of 5.0 by Boston Near where I had to be for my job. what moor cun i sey about the place July 21, 2014
Rated 5.0 out of 5.0 by Amazing ! I just love it will recommend it amazing place amazing people. Very comfortable July 21, 2014
Rated 3.0 out of 5.0 by Hotel Stay The overall stay at this hotel was adequate! I certainly do not think that it was anything wonderful. The front desk staff is not helpful when it comes to directions. They have no concept on what Boston has to offer nor where anything is located. My check-out experience was, by far, the worst in all my years of travelling. I have never dealt with such incompetence, with regard to a pre-paid accommodation. Also, asking for coffee, in the room, was a total disaster, as neither housekeeping nor the front-desk could assist in this request. However, the Breakfast/Bar attendants went beyond their expectations in providing comfort, friendliness and more than exceptional service. July 20, 2014
Rated 5.0 out of 5.0 by Comfortable room excellent service I spent my birthday weekend at your hotel with some of my family we had the best time ever very nice room very comfortable excellent service will be back and will recommend people July 12, 2014
Rated 2.0 out of 5.0 by Location makes a good night's sleep challenging I chose this hotel because it was convenient to the Mass Pike, not realizing it actually sits on top of the expressway and train line. The noise from below made it difficult to get a good night's sleep. While the hotel is certainly well-kept and the staff is friendly and accommodating, I would not recommend staying here based on the location. July 12, 2014
Rated 5.0 out of 5.0 by Geat place to stay in Boston The Crowne Plaza was a great place to stay in Boston. The location is very convenient. The hotel staff was professional, helpful and courteous. Our dinner at the hotel bar was excellent. A great place to stay. July 8, 2014
Rated 4.0 out of 5.0 by Great staff - Bathroom needs work Your concierge staff (especially Paul) was very helpful and courteous. Great people who helped a lot. The toilet seat in our bathroom would not stay up. For a guy that's an inconvenience. I did not bring it to the attention of your staff because it was a design flaw and there was no easy/quick remedy. July 8, 2014
Rated 4.0 out of 5.0 by Great hotel. Very nice treat from everyone, but not so efficient in operating. I made a reservation in this hotel for my parents for ten days because they liked the accommodation and facilities. They have never been in USA and they don't speak english, and they could have a great experience! It's a beautiful hotel and everyone was very kind trying to assist them. But, they had some issues regarding with the housekeeping service, which sometimes they didn't receive the service most of the days or they got the room cleaned very late so they couldn't use it during the afternoon. And also once, I made a request for them about breakfast in the room for the next day, and they never received it. My humble suggestion would be to improve on communication between different shifts and to ensure housekeeping service always, unless the guest refuse the service. July 7, 2014
Rated 5.0 out of 5.0 by Excellent stay Best place I've stayed in a long time. Enjoyed it. Will stay again on next trip to Boston. July 3, 2014
Rated 2.0 out of 5.0 by Fine hotel, terrible location Stayed at this hotel while attending a conference at Boston University. Quickly learned that the hotel was situated directly above a major highway, as well as above rail lines. This resulted in constant moderate traffic noise, and occasional very loud train noise. For a light sleeper such as myself, it was virtually impossible to get a good night's rest. That being said, the staff and hotel itself were excellent. If you're a heavy sleeper or don't mind trains rattling your windows a few times a night, it would be a fine place to stay. July 3, 2014
Rated 5.0 out of 5.0 by Great bed and wonderful service The staff was wonderful, they provided me with a complimentary breakfast and surprise snack in my room because at check-in the room wasn't prepared. I was quite surprised. The guest room was very comfortable and the bed provided a restful sleep. July 3, 2014
Rated 5.0 out of 5.0 by Hidden Gem of a Hotel! Besides the perfect location to Boston and Cambridge, I received warm friendly attention from the staff. From the bellman to the front desk to the breakfast server in the newly renovated lobby restaurant I was amazed at the professional and genuine attention I received . Everyone so helpful and my room was quite nice and looked like it was also renovated. Indoor parking garage was convenient adjacent to the lobby and only took me minutes to get back onto the Mass Pike. I will be back! This place is a well kept secret! July 2, 2014
Rated 3.0 out of 5.0 by ok Ok place to stay but right on turnpike (and they were doing night construction while I was there). There was no internet service and it was not remedied in a timely manner though I kept hearing from front desk that it was "being fixed as we speak." July 1, 2014
Rated 3.0 out of 5.0 by Crown Plaza This facility is delapidated. you can hear the traffic as high as the fourth floor. The A/C is even noisier. I had to sleep with earplugs. The channel selection is terrible. July 1, 2014
Rated 5.0 out of 5.0 by Excellent Thank you for a great stay! Loved it! Everything was great. June 29, 2014
Rated 5.0 out of 5.0 by Amazing I had a wonderful stay.. Staffing fantastic.. They are really friendly and very helpful with directions June 28, 2014
Rated 2.0 out of 5.0 by Terrible location - impossible to sleep The hotel itself is fine: the rooms are clean and comfortable, the staff is friendly, the gym is clean and convenient, etc. Unfortunately the location is atrocious. The hotel is located on top of a highway and the noise makes it impossible to sleep. It is a real pity because otherwise - located somewhere else - the hotel would be OK. June 27, 2014
Rated 5.0 out of 5.0 by Friendly staff! Rooms are very nice, the staff are very friendly! Great service. June 26, 2014
Rated 5.0 out of 5.0 by Great! My stay was short and great. Thank you Crowne Plaza Newton! June 25, 2014
Rated 3.0 out of 5.0 by Good and Bad I have stayed at the Crowne Plaza Hotel four times now. It is the only hotel I stay at in Boston. The other times I stayed there were Halloween and Christmas, which were not busy and I felt like I had the run of the place. LOVED it. Also, indoor pool is nice in the colder weather. This time I convinced my parents and Aunt to stay at the hotel. Not as impressed... I asked for adjoining rooms and with my little kids would have been HUGE. I asked for this when making my reservation months ago, and when I checked in. No adjoining rooms and it was a problem. Also, our first room (which still wasn't adjoining) smelled strongly of cigarette smoke. Second room smelled of mildew, but smell seemed to resolve with time. Also, my sister was told there is complimentary coffee on weekdays, but not weekends. We would have loved complimentary coffee. I feel like we would have been much more satisfied, we are big coffee drinkers. Overall, in the past I felt kind of pampered and treated at this, but this time I felt like it was crowded and a little dingy without any extras. On another note, every single employee was excellent and helped me with every problem. Great service. Thank you. June 25, 2014
Rated 1.0 out of 5.0 by Very noisy Very noisy (traffic) and my room was not ready when I arrived at 5pM June 25, 2014
Rated 3.0 out of 5.0 by Nice Hotel: Extortionate Parking and Rooms Sometimes Not Ready This is a very nice well run hotel but is not without its problems. The rooms are lovely. The staff is very helpful. The bathrooms have been updated and are very modern. The whole property is clean. That being said, parking is $28 per day - - an extortionate amount for a location that is not center city. The hotel used to charge $12 per day but, for some reason, recently raised its rates to $28 per day. It makes staying at this hotel with a car prohibitively expensive. In addition, this hotel books flight crews who sometimes overstay their checkout time. So, at 8 p.m. on the day of check-in, my room was not ready because there was flight crew personnel still there who were expected to leave in an hour or two. The hotel is no doubt charging the airlines for the extra half day that their flight crew stay there PLUS charging ME for a full day when the room is not available. There are lots of better options in suburban Boston. Not planning to stay there again. You can do better. June 25, 2014
Rated 4.0 out of 5.0 by Great staff for a weary traveler I spent 12 hours traveling on delayed flights criss-crossing the country. I got here and even though the room type that had been reserved was not available, the late night staff made my night/day. They made sure that I was given the best room available and even comped a drink for my trouble. I travel for a living, so I constantly face bad service, bad rooms, dirty rooms, no towels, but it was refreshing to enter the room (figuring out the door was a task at midnight) and have a clean room, a bathroom full of towels, and a firm bed. I write emails and reviews when my expectations of customer service are not fulfilled by the companies that are supposed to care about customer service. So when they do fulfill them and exceed them, I make sure to write the management. Thanks for a great experience after a rough day. I will definitely be back!! June 25, 2014
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