Rated 3.6 out of 5 by 125
Rated 2.0 out of 5.0 by Boston617 Great for insomniacs
A beautiful hotel with nice front desk staff. It's a shame I didn't find the earplugs until I was checking out. Built over the Mass Pike, the heavy traffic starts shortly after 6 am so I was woken up by that.
Once the traffic died down I started dozing off (I didn't have to get out of bed until 11) but the maid was banging on the door at 8:30 am to come in and clean!!! Check out is at 12. If I am only there overnight why are they so anxious to get in and clean? I'm not rushing to check out for their convenience.
Is a shame such a beautiful clean hotel is built with a highway under it.
I won't ever go back there because of the early morning noise and the staff banging on door so early.
March 23, 2013
Rated 4.0 out of 5.0 by rescigrj Enjoy This Hotel
This hotel has a great location (as I visit Boston College frequently). Very friendly staff, very comfortable rooms, free internet. The only negative I have is the noise created by the heating unit. They have ear plugs in the room which I thought were for the traffic down below (which doesn't bother me), but they may be needed when the heating fan turns on. Otherwise, great hotel.
March 8, 2013
Rated 5.0 out of 5.0 by laurie22 great front desk
i cant thank erseila for all of her help with our reservations!! she has been wonderful!! they whole staff makes us feel at home on our stays!love paul the bartender! gave our granddaughter crayons and a coloring book. its little things that make people happy!! we;ll be back soon.
February 24, 2013
Rated 4.0 out of 5.0 by Jami Martha's menu could be better, restaurant has no door and is freezing
the menu at Martha's is not that great. Pretty oily, mostly fried food, and the only one pasta item on the menu was worse than mall food!
Furthermore, and even more importantly, the restaurant has no door, and whenever the front door opens (which is pretty much every 2 min), cold wind blows in, you cannot sit and eat without freezing, you have to keep your coat on!
not sure why a hotel that has such comfortable rooms, comfortable pillows and friendly front desk and housekeeping staff cannot do something about the lack of door AND improvement of the menu.
February 15, 2013
Rated 5.0 out of 5.0 by ChrisMedSafe Great Place to Stay
Staff is extremely helpful and aways great you with a smile :)
February 12, 2013
Rated 4.0 out of 5.0 by avrum07 TV service.
The bed was very comfortable. Room service was very good.
Would like a safe in the close.
WHAT, NO PUBLIC TELEVISION?
Very difficult to get to closed caption on TV. And when I asked at the desk they didn't have the vaguest notion about it.
Suggest instructions somewhere.
February 10, 2013
Rated 4.0 out of 5.0 by RCrow Comfortable Bed great service in restaurant front desk
The staff was very helpful and assisted me in the area since I had never been in that part of Boston. Robert in the bar/restaurant was gat with suggestions on food and conversation. I would recommend this location as everyone went above and beyond. Front desk team was also very helpful with helping me get to and from my appointments.
January 29, 2013
Rated 5.0 out of 5.0 by Pattyandjenny Customer service
I have stayed at a lot of hotel in my life and this hotel certainly stands out in the area of customer service. I was in town to attend a funeral and the service I received made the whole trip so much more tolerable. We were greeted by Steven late at night when we arrived. His personable attitude and conversation stands out in my mind as the best customer service I have received in years. He was wonderful, provided us with a great room, checked to make sure it was ok and sent up breakfast coupons for us. The extra care and touches he gave us should be commended. We also had a wonderful waitress the next morning, I think her name was Mary Ann who took such great care of us at the buffet that we decided this was the hotel for us and actually booked another nite when we came back after the funeral to be near the airport. I generally don't write a review, however, you should be proud of your staff and the wonderful service they gave my daughter and I in a sad time of our lives....please thank them for us.
January 16, 2013
Rated 5.0 out of 5.0 by laurie22 great stay
this was my second weekend in a row. front desk is very nice and welcoming. all of the staff is. will be back again in February!!
January 16, 2013
Rated 5.0 out of 5.0 by Jian77 Convenient & Comfy
Rooms were clean and freshly decorated with modern decor. Request an upper floor because you can often hear the cars wizzing below. Great price when you book early. Nice staff. Great room service breakfast !
Downsides: No towel racks in the bathrooms.
January 3, 2013
Rated 5.0 out of 5.0 by ChrisTCS Great Place to Stay
The staff, especially the front desk staff are extremely pleasant. They are very professional and helpful.
December 17, 2012
Rated 3.0 out of 5.0 by Maximus123 It's an ok place to stay
Was in town visiting some friends in Newton so this place was very convenint.
Is it noisey? Well if you are used to living in the country side, in comparison yes this would be considered loud, but if you live near a city you should be fine staying here. My wife and I had no problems sleeping and neither did our 13 month old.
Are the beds comfortable? Not really. I travel a lot, and these beds were quite firm. Nice pillows though with a variety of firm to fluffy feel to choose from.
Clean? Yes, the rooms are clean. They are a bit dated but clean none the less.
Staff are nice and friendly. Facilities are good. Just an average hotel but worth considering if you are going to be in the Newton area.
December 14, 2012
Rated 5.0 out of 5.0 by Yelissa007 Comfortable bed
Beautiful place to stay with family and friends. Accomodation is great!
December 11, 2012
Rated 5.0 out of 5.0 by tg1001 Great place to stay
Pleasant staff, clean room & comfortable beds. Overall, very nice place to stay and convenient. Only complaint wireless did not work in our room. Tina, Maine
November 27, 2012
Rated 5.0 out of 5.0 by Millon Acknowledged My Platinum Elite Status
The front desk manager acknowledged my Platinum Staus. This isthe most imortant oversight that any hotel can make. If this is not done then I will never return again.
November 21, 2012
Rated 5.0 out of 5.0 by Luckyone Great Room
The room was exceptionally clean and very functional. The lobby bar/restaurant offered full meals to quick snacks.
November 17, 2012
Rated 4.0 out of 5.0 by FootballFan Poor Advice and accountability for transportation
We stayed at this location specifically to attend a Saturday Boston College game.
I asked at the school about parking as was told there was no on campus parking.
I asked the staff of the hotel how people get to the game (they told me most people staying at the hotel where there for the game).
They said everybody takes a cab and said they could arrange for one and just needed to know what time.
I asked how do I get back from the game. They said you can take a cab back and that they would give me the number or just tell the cab driver to arrange the return trip.
I did speak with the cab driver about the return and he said to just call about 20 minutes before we needed the cab and told us where the cabs would be.
After the game I called the cab service the hotel arranged for and was tol they have no cabs running there. Major disappointment!
I then called the hotel and was told sounds like your in a jam! That he was the only person on duty and we'd just have to wait around for a cab or take a train somewhere to get a cab - terrible service and accountability by your staff.
I asked him to call a cab for us and was told no. I asked for another cab service number and was told to just flag one done.
While we were waiting at 11:30 pm on a cold night with a 2 year old in tow these are not the answers or service I expected.
While we were waiting we spoke with three other groups of people that were staying at the same hotel and were told the same thing.
I can't tell you how terrible that left my experience with this hotel.
i could have stayed in downtown Boston and traveled by train faster than we were able to.
After over an hour waiting we were able to finally get another couple that had a cab to allow us to share their cab to our hotel.
I asked the front desk upon my return if they had a shuttle bus and was asked to where? I said i jsut wanted to know if they had one - why ask if you don't have one!!
I was told no, they didn't have one.
A piece of simple advice - for the 7-8 days that Boston College has a home game your service would be tremendoulsy improved by hiring a bus to shuttle your guests to and from YOUR HOTEL to the game and BACK to YOUR HOTEL.
IT DOESN'T TAKE A GENIUS TO FIGURE OUT HOW TO PROVIDE BETTER SERVICE TO YOUR GUESTS!!
November 16, 2012
Rated 5.0 out of 5.0 by mjbct The nicest staff.
The hotel is somewhat difficult to get to not knowing the area.
I can not say enough about the staff and their helpfulness with
directions . Never once did they make me feel like a complete
idiot. In addition, the food and staff at the restaurant was
excellent. Definately would stay here again if in Boston.
November 16, 2012
Rated 4.0 out of 5.0 by kangxie Nice hotel but a little far from the city
I always know this hotel since it is right on the masspike. It is a terrfic hotel with nice room and good service. The only downside is its distance from boston downtown. I have to take bus or call a cab to get there. It is not close to any T. so it is not convenient to stay there. But if you have a car and don't mind paying the toll. It is a great place to stay.
November 12, 2012
Rated 4.0 out of 5.0 by Edlewusa Great Boston hotel
This hotel is very convenient to Boston University and Boston. Lots of reasonable food choices in the neighborhood - great Thai. Rooms are very spacious and clean. Staff is friendly and responsive. Third time for our family staying there and we will be back. The noise for Mass Pike can bother some people when sleeping, but it's not a major issue.
November 8, 2012
Rated 5.0 out of 5.0 by Patty6688 Service -- above and beyond
I am a regular guest at the Crowne Plaza Boston Newton. I stay there largely because of the excellent service I receive. Everyone that I encounter -- Erseila's team at the front desk (Yolimel, Frannie, Mike, Arturo, Rob, Elizabeth, Diana and Harpreet), the restaurant staff (Mary, Caroline, Susanne, Mohammed, Ram, Robert, Dutch), Jennifer, Maria, Miguel, Matt, Midge, and the housekeeping staff -- are gracious, conscientious, helpful and fun.
October 31, 2012
Rated 5.0 out of 5.0 by jandoug Very conveniently located and very nice staff
Well appointed rooms, friendly competent staff and very centrally located for us. Breakfast at Martha's is very convenient and quite good.. Also, enjoy Bertucci's being around the corner.
October 25, 2012
Rated 5.0 out of 5.0 by SLP12345 Great staff!
The staff at this hotel was excellent! They were very helpful and knowledgable. They were always nice and polite. They always had a smile for all their guests. I was concerned due to some other reviews that I had read about noise being an issue, but I did not have any difficulties with the noise. I was on the 11th floor. My only complaint was that the website is misleading stating that there is a store. The way it sounds I took it to mean in the hotel not a 3-4 block walk.
October 21, 2012
Rated 4.0 out of 5.0 by Spike It is better for traveller in Boston
The room is nice and bigger. The Marshell mall and Target is be closed with 5 minites by driving.
October 17, 2012
Rated 3.0 out of 5.0 by onetime Weekend In Boston
The room was ok but not worth the price. There are no restaurants available after 10 and there is no room service. They charge extra for parking in their garage and they have no parking lot. The elevators were old and very slow.
October 12, 2012
Rated 2.0 out of 5.0 by CJean95 Average Hotel, Expensive Price
I would not recommend this hotel, personally. For not much more $ you can be right in downtown Boston at a much higher quality location. If you are going to spend this much on a hotel, I would recommend to look elsewhere.
October 12, 2012
Rated 5.0 out of 5.0 by lisa727 Great hotel stay
the room seemed a little over-priced, but what isn't in Boston?! Very clean and comfortable, would definitely stay there again!
October 8, 2012