Rated 1.0 out of 5.0 by kayleigh Poor guest service and expensive for what you get
The service we received during our stay at this hotel was very poor. Our concerns were not addressed. The room was small and the bathroom was tiny for the price we paid we expected a much better room. There was also alot of hall noise and noise from other rooms. Will never stay here again.
May 18, 2013
Rated 5.0 out of 5.0 by Sebastian81 Excellent in all aspect
Exquisite room design
Outstanding customer service
Delicious breakfast buffet
Memorable hotel experience
My birthday weekend is PERFECT because of this hotel
May 16, 2013
Rated 5.0 out of 5.0 by Vivian2001 Clean hotel - awesome experience and great staffth
The only negative thing was the room sizes
Both rooms were very small
The rooms are clean and comfortable and so are the beds
The hotel is very clean and the staff was so helpful, kind and knowledgeable. This hotel goes out of it's way to make your experience awesome. When I come to niagara falls again I will stay here for sure. This hotel is close to everything and there is lots of parking and easy access
May 16, 2013
Rated 5.0 out of 5.0 by LordSebastian1969 Nice Staff, Convenient Location, It's all Right Here.
I stayed at the Crowne Plaza Niagara Falls for one night on a weekend night. What a great hotel , superb location and very good, efficient and friendly staff. We were greeted by Jeremy, who had us room bound in minutes. With a warm acknowledgment and Thank you for being a platinum Priority club member.
The rooms, one for the mother in law on the top floor, Fallsview King room with spectacular views overlooking the falls and it was fantastic by day and rainbow coloured night. Our room was a spa suite, I was just expecting a spa tub, but besides the full bathroom theres a jacuzzi spa in the main bedroom, it was brilliant. I distressed and relaxed in there for hours. You get a real sense this is a well running hotel, with requests handled quickly and efficiently. The lobby and general décor of the entire hotel is fantastic. The bed was comfortable, the bathroom was lovely, it all smelt and look wonderfully clean. The rooms were spotless, both had the falls view, good wi-fi, good tv, and a strong shower.
About 5 minutes after check-in, we were greeted with a welcome card from the GM and a bottle of red wine and bottles of water. Its a nice acknowledgement, and a sign that Joseph the manager has his finger on the pulse. I Would have no hesitation staying here again and would thoroughly recommend it, if your going to Canada and Niagara Falls then this Historic Hotel is the place to stay.
This year in July 2013 the Priority Rewards club gets a revamp, a new name and new benefits, with some better reward opportunities and will be called the IHG Rewards Club, so look out for those exciting changes. As an IHG Platinum Elite Ambassador, for ten years, I can Highly recommend this Hotel and the IHG free rewards program. I am truly looking forward to visiting again.
May 11, 2013
Rated 5.0 out of 5.0 by Nick14 BRILLIANT
What a great hotel, brilliant room with balcony and superb view of the falls. we enjoyed every moment of our stay and would have no hesitation staying here again and recommending the hotel to friends and family . Thanks to all involved at the hotel for making our stay superb .
May 10, 2013
Rated 2.0 out of 5.0 by Shank33 comfortable bed but thats about it!
On arrival the lobby and hallways looked nice and I thought to myself the name " Crowne Plaza" is a quality hotel and I am looking fwd to a nice weekend. Well..... when I walked into my room I was shocked at how small the room was. I mean there was enough room for the bed and that was about it. It so happened my room was level with an adjoining rooftop that had air conditioning unit outside the window. So I thought I would try my luck with front desk to see if I could change rooms or pay for an upgrade. The front desk clerk was understanding and changed our room no problem. when we got to the new room it had two beds in it and made the room that much larger. Anyways I was satisfied to be away from the closet of a room with the view of the air conditioning system. Until....I looked around the new room. It had a huge stain on the carpet which tells me its not the kind of place to take my shoes off and get comfortable. The toilet was an old thing you would see in school. Tankless style that you would prefer to flush with your foot. there was lime buildup in the bowl itself. I wasn't about to ask for another room change for fear of what I would get next ! Was I mistaken or did I fall victim to the "Crowne Plaza" advertising scheme. I truly believed I was booking at an upscale hotel. That is far from the case here. On other properties perhaps. But again, not here.
May 6, 2013
Rated 5.0 out of 5.0 by kagey4u Great service and ambience
The staff and service was wonderful!! Great experience in the restaurant on the 10th floor.
May 6, 2013
Rated 4.0 out of 5.0 Ultimate Couples Package
I enjoyed the ultimate couples package very much, the room was very good, and service was good as well. Will come back again for another visit!!
May 3, 2013