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Rated 4.0 out of 5 by 412 reviewers.
Rated 5.0 out of 5.0 Great View Definitely Recommend the top floor rooms for the best view of the falls. Parking stinks where you are paying 20 bucks a night shared with the casino cars but overall I would definitely recommend this hotel. Staff is very pleasant and attentive towards all of their guests. September 27, 2014
Rated 1.0 out of 5.0 by Letting the Standard Down The hotel is marketed as a 'vintage property' from our experience read small rooms, noisy pipe work and poor upkeep. As an example, the main door lock area was damaged and appeared to being held together by the paintwork. Similarly, the interior door to the closet had a 2-3cm gap between the wood and plasterwork. On arrival the resort fee was unexplained and my confirmation clearly did not include or mention this. I am fortunate that Wifi is included as a Gold IHG Rewards member but we were completely unaware of the WeGo shuttle. The reception staff were barely able to communicate in English, beyond the standard 'script' of check in and unable to advise on a possible wine tour. This extended to the concierge similarly lacking knowledge and tried to sell a wine package for hotel room! It was staggering that the pool was un-available until 9am, in a leisure/tourist hotel. The gym equipment was crammed into a small space and did not appear to be well maintained. There was a missing 'pin' which prevented use of two pieces of equipment. As to the basic standard of the room itself, they were quite small, especially compared to previous Crowne Plaza's and lacked the basic amenity, in all previous properties, of a fridge and personal safe. Whilst made aware at the time of booking the parking fee is considered to be very expensive and arguably should be free for hotel guests, our Canadian friends were shocked that we paying! In short the property is severely damaging the Crowne Plaza brand and is significantly poor value for money. I have certainly stayed in better IHG properties including the lower Holiday Inn brand. I would even go as far as to, based on our friends experience to consider switching allegiance. It is only your location that is a saving grace for this property. All these points have been raised with the Guest Services Manager,20/9, without reply September 27, 2014
Rated 4.0 out of 5.0 by Pricey for what you get. Gorgeous hotel, but a bit tired in some areas. The dirty, foggy windows were a disappointment, since we paid a premium for a hotel with a falls view. The room was too small to be honestly billed as a "suite." Overall pretty good, but overpriced. September 26, 2014
Rated 5.0 out of 5.0 by Fantastic property, great value, terrific staff above and beyond My mother and I attended a wedding in Hamilton and did not want to stay in Hamilton so drove the extra 45 minutes to Niagara Falls. We did not arrive until 9:00 pm and the room was held for us and it was welcoming after such a long day with a drive from Windsor and a wedding in Hamilton. The location, the room, the staff and the service was above and beyond what I had expected. Thank you so much for making my 89 year old mother very comfortable. September 26, 2014
Rated 4.0 out of 5.0 by great view Great view and good location. It was very easy to walk everywhere from the casino to downtown. The desk should be on the main floor. Parking to.unload was difficult. September 26, 2014
Rated 3.0 out of 5.0 by Charming Older Hotel I know the Hotel is older, but the elevator that goes from 9th floor to 11th and 12th floor is pretty scary, and some update is needed. Otherwise, I would not complain too much about the hotel itself. I think the area that has room for improvement is customer service. I had to stand in the front desk area and wait for two staff members to finish their conversation before being helped. When we walked around in the Hotel and met Hotel personnel, they did not smile and seemed to be uninterested in helping us. Supplies in the room like coffee pouches and water bottles were not replenished. September 26, 2014
Rated 5.0 out of 5.0 by Room with a view. We had a great view of both of the falls and the view was spectacular. The hotel is located away from the arcade atmosphere, but near enough that those activities are easily available if desired. Don't expect a thoroughly modern hotel if you stay here, but a historic hotel in a great location. We were very pleased. September 24, 2014
Rated 5.0 out of 5.0 by Great location and comfortable bed Very comfortable bed. Quiet room overlooking the falls. Nicely decorated. Good shower. Staff were knowledgeable and helpful. Would choose this hotel again. September 24, 2014
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