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Rated 4.1 out of 5 by 233 reviewers.
Rated 1.0 out of 5.0 by Disappointed We recently participated in a winery tour package and selected the Crowne Plaza due to it's reputation. We were disappointed, the hotel itself is very nicely appointed but the rooms are very small. We had to have our room moved as we were pool level and the smell of the chlorine was overpowering. The new room was in a much better location. The winery tour was great and I would really recommend it (Magnificent Tours). We rented a movie that night and the quality was very fuzzy and unwatchable, the technician was not able to correct it. The front desk staff did credit our parking to the room as compensation as she could not reverse the movie charges. The largest issue was a 7:30am phone call that woke us up and then the knock on the door for a wake-up. I know that people make mistakes but the front desk was not even apologetic about the error. Overall not the relaxing atmosphere we were going for. November 15, 2013
Rated 2.0 out of 5.0 by re poor experience First of all let me start with my experience coming from the parking garage. We waited for ever for the elevator to get to the main hotel and every time the door opened the elevators were packed full of people. I use a walker so that was quite a chore. Once we got up to the main desk we were informed that our room was on the 11th floor and that we would have to take 2 elevators to get to our room. We then got settled in our room and decided to use the food vouchers in our package only to find out that 2 out of the three restaurants required reservations which of course we didnt have so we just ate at the Hard Rock cafe. Once we had dinner we then came back to our room to relax but there was so much noise in the hallway that we couldnt sleep until very late. I could in all honesty not recommend your facility to any of my friends sorry November 13, 2013
Rated 4.0 out of 5.0 by Good service, but some issues with heating Heating was not functional, I was suppose to use a small heater given by the personnel November 13, 2013
Rated 2.0 out of 5.0 by Never again Booked an "upper falls view King suite" 2mths prior to my stay hoping that I'd get a great room at a great price. The price was decent, but the rest was not. Was charged $40 for 2 nights of parking that was supposed to be covered as part of the group I was there with. Got tired of arguing with the desk girl, so I just ate the $40. There were discrepancies on my bill regarding breakfast that was supposed to be free one morning....$45 for two buffet breakfasts??!! (Fiancée and I only went up once each). Was supposed to have $30 knocked off my first nights' stay.....but again, that wasn't honoured until I raised a fuss. Room was SOOOOO small. It was actually just about the size of a bedroom and the "Falls View" was actually a view of the parking garage wall. You could see the falls if you jammed your face against the window and looked out on a wicked angle. Thermostat didn't work and our room remained at about 74degrees. There are nicer hotels at the same price. November 12, 2013
Rated 5.0 out of 5.0 by Fantastic Hotel with Character, Service & Comfort I can't say enough positive things about this property. It's an old property that gives lots of character to the hotel, while being renovated to provide lots of comfort and modern ammenities. The service at this hotel has been top-notch every time i've stayed there and the staff always look for an opportunity to thank you for being an IHG rewards member (especially looking for upgrades to provide during the off season). Given that my stays at this hotel recently have all been multi-night stays, that level of service & comfot go a long way to ensure that any time I am staying in the Niagara Falls area, i try to stay here. November 6, 2013
Rated 5.0 out of 5.0 by I had a fabulous time I would definitely be going back. The staff were very professional and helpful. The room was comfortable and clean. Room service and help desk were also very helpful. October 31, 2013
Rated 5.0 out of 5.0 by Excellent View and Friendly Staffs Took my spouse for our anniversary and for my surprise they upgrade me to a King Executive Room over looking the Falls (gotta love being an IHG member). The room was clean and the view was spectacular and the staffs are helpful and very accommodating, I was book for 1 night and decided to stay for another night and was book in the same room for the same price. October 30, 2013
Rated 4.0 out of 5.0 by Pleasant Experience This hotel is conviniently located right by the Rainbow Bridge. You can literally cross the border by foot from Buffalo, which I did, to get to this hotel. The hotel is well kept and has helpful crew. October 28, 2013
Rated 5.0 out of 5.0 by Overall Fantastic place to stay enjoyed every minute. Don't miss out on this hotel close to Maid on the Mist trip. One hickup given old bus timetable but it was the first day of the new one. October 28, 2013
Rated 5.0 out of 5.0 by Excellent Service The staff at the hotel and restaurant treated me like royalty. I appreciate their efforts to make my stay very enjoyable. The food at the restaurant was exquisite. The waiter, Steve, was the best waiter I have had in a very long time. Excellent job!! October 26, 2013
Rated 3.0 out of 5.0 by Deliberate renovation This hotel has enormous potential due to the location and historical ambiance in the hotel. The restaurant and staff are fabulous but the rooms are in a moderate to poor conditon. We stayed for two nights, one average room and a falls view double room. Windows were rather dirty so it influenced the great view of the falls, not good. Beds were verry good, furniture ok, but the room (bathroom, wallpaper, lamps, etc were poor). I would recommend renovation, to avoid further quality loss. October 25, 2013
Rated 3.0 out of 5.0 by Hot room The room was very hot. I could not turn the heat down.I did not sleep well. Not use to such a hot room. October 24, 2013
Rated 5.0 out of 5.0 by Great Manager Trevor was an exceptional manager at the front desk, he provided us with every need. October 23, 2013
Rated 5.0 out of 5.0 by Fantastic view and staff the front desk staff was great with everybody. made you feel like you're the only one in line. totally fantastic roomthe maid service was superior. we stayed on the top floor and had the private elevator which really made our trip feel that much more special. October 22, 2013
Rated 5.0 out of 5.0 by Exceeded expectations Having read a number of negative reviews, we were somewhat hesitant about booking this hotel although we have stayed in many excellent Crowne Plaza hotels. Upon arrival, we were welcomed as IHG Reward members and check in was very efficient and friendly. We were surprised to find we had been upgraded to a high floor, king bed and wonderful view across to the Falls. We were also given a discount voucher for the restaurant. The room was spacious enough given the age of the hotel and spotlessly clean. Bathroom facilities were very good and the bed was extremely comfortable. Unfortunately, we could only stay one night. The only hiccup we experienced was the confusion over the breakfast package. If you book the breakfast option, make sure the front desk communicates this to the restaurant staff. Restaurant staff at breakfast were very cheerful and efficient. Great service. Our short stay exceeded our original expectations and I would recommend this hotel. October 21, 2013
Rated 2.0 out of 5.0 by Disappointed This is an old hotel, need upgrading. Watch for hidden charges such as: internet charge, resort fee etc. Good food but very expensive. October 18, 2013
Rated 5.0 out of 5.0 by Clean, Clean, Clean My husband and I just wanted a weekend away. I booked the Crown Plaza because of the price. I was a little scared because it was so old. To my surprise, It was beyond my expectations!!! When we checked in, the girl at the front desk was so nice. She upgraded us to a view room. Lobby was so pretty too. When we went to the room on the 12th floor, It was a bit small but it was really clean and what a view!! I am very particular about cleanliness!! I would recommend this hotel to everyone!! Had a wonderful time!! Thank you Crown Plaza!! October 17, 2013
Rated 4.0 out of 5.0 by Expected More This is a beautiful hotel and the entire place is clean and all the staff were very nice. We did have an episode at check-in tho. The gentleman who checked us in siad he was going to send something special to the room as he heard us talking about her birthday. This never happened, we never expected anything so don't know why he mentioned it if he was not going to follow through. The room had a beautiful view and was very clean, just a little on the small size. Considering the age of the hotel, no surprise there. All the service was great and our main complaint was the food in the dining room. Found it way overpriced for what we received. We split a ceasar salad that was ok, except for the prosciutto (my daughter dosen't eat meat) there was nothing to it. My daughter had the truffled sweet potato cannelloni. Very dry and not eye pleasing at all. I had the East Coast Lobster Agnolotti. Again very dry and not appetizing. On the whole the service was good and the hotel just beautiful. Sometimes you can't have everything. October 16, 2013
Rated 1.0 out of 5.0 by want stay room was small very expensive tub didn't drain was clean October 14, 2013
Rated 2.0 out of 5.0 by Room was in disgusting condition We picked this hotel because of the fact that it offered two bedrooms as we were entertaining a guest from overseas. I was embarrassed by the multiple stain on the carpet and very disappointed on the layout of the rooms. One bathroom that our guest had to come through our room to use. Not a good idea! One television that we had to use in her room...not convenient! The deck that was accessed from her room was nice and offered a great view of the falls but I must say that it was the only nice thing of the whole experience. Very disappointed as we were really looking forward to this visit!! October 8, 2013
Rated 5.0 out of 5.0 by Best hotel stay we've had so far! We walked in on a Thursday night, nice young lady welcomed us I showed my IHG Gold card.. Upgraded us to a suite with a whirl pool, and then to top this off front falls view.. Went up the restaurant after 9 pm, they just closed for the evening. Friendly hostess suggested we could buy a bottle of wine for the room, or take a drink to back to our room.. We choice the wine, and two glasses.. Day we were leaving the waitress suggested we exit Canada at the Peace bridge due the to long wait time, she said to look up the wait times on the internet, which we did and saved us over 1 hour of waiting for customs.. Little things like this all adds up to a wonderful stay. Great way to be treated after a long week of working, felt like a second honeymoon, great location, smiling staff actually made us feel very welcome, even the maintenance man was happy and greeted us at the elevator one am.. Hat's off the management team at this hotel what ever they are doing keep it up!! we would rate this 11 out of 10.. Can't go wrong with the location and this hotel, and staff!! October 8, 2013
Rated 4.0 out of 5.0 by Clean room great view Our favourite hotel in Niagara Falls, close to everything including Waterpark access, and expensive enough to deter families with small children who love to run in the halls! October 7, 2013
Rated 1.0 out of 5.0 by Smelly and small Our room was very tiny and smelled of urine and must. The bed was the most uncomfortable bed I've ever slept in and the boxspring was broken. We had stayed in Crowne Plazas before and this was the worst one by far. A real bad value for $200+ per night. I would not recommend this hotel! October 2, 2013
Rated 4.0 out of 5.0 by Great bed, excellent views Excellent view of American and Bridal Veil Falls. This is an older hotel, and has been refurbished, somewhat. However, there is a lack of a few items that are standard in newer hotels (sufficient electrical outlets for all the newer devices to be charged up, for one, and upgraded bathroom fixtures). Otherwise, it affords a great view of the falls, and is close, and AWAY from the cheesy aspects of the circus atmosphere of the hotels a block away. The elevators are a constant reminder of days of yore. October 2, 2013
Rated 5.0 out of 5.0 by A perfect stay At the suggestion of a friend we booked two nights in Niagara Falls at the Crowne Plaza and I must say, it was awesome. The room was beautiful, the view was amazing, and the staff was outstanding. I can honestly say I don't think it could have been any better. Do yourself a favor and have dinner on the 10th floor at the Rainbow Room. The service is incredible and the food is divine. Many many thanks to everyone here for making our visit so memorable and wonderful, you all are great professionals and should be very proud of your hotel and the fine job you do. Best regards Paul and Nancy September 17, 2013
Rated 5.0 out of 5.0 by Great Hotel Accommodation and Location: I have stayed at this location multiple times and every time I stay over Niagara Falls I stay at this property. So far I have been very happy and satisfied. Great location. Room: I made a last min request to change the room and have another bed and they were able to accommodate my request. Always a nice view of the Falls and I like the 2 bedroom concept and it was clean. Recognition: Being recognized as an Elite member is always nice and upgrades are always appreciated. Breakfast: This is the second time I had breakfast delivered and still the same. I would say food quality was average and nothing really special. There isn't much effort for presentation, food was just clustered together. Orange juice was not fresh, and fruits were average quality. I guess due to the 30 min guarantee it does sacrifice quality. This is not a deal breaker though, I just hope that the quality can be improved slightly. Pool There was too much chlorine than before. September 16, 2013
Rated 5.0 out of 5.0 by Great location The crowne plaza is located in a very convenient location close to shops, restaurants and mostly the falls! The hotel staff was very helpful and courteous. We ate dinner upstairs and the restaurant was wonderful and help was delightful and knowledgable. The rooms were clean, not huge but we didn't spend too much time there so it was fine but the beds were quite comfy! September 11, 2013
Rated 5.0 out of 5.0 by Weekend All was it was great, special thank you to the GM and the staff. September 11, 2013
Rated 2.0 out of 5.0 by An expensive and unhappy experience I reserved my rooms, 3 of them, in January for July. When I arrived I found they had allowed the person in the room I had requested to stay another night and I had to be moved to another room. The staff was not at all concerned that we had specified that special room for sentimental reasons 7 months prior. I was very dissatisfied and it put a damper on our vacation. Beware if your vacationing at the Falls. September 8, 2013
Rated 5.0 out of 5.0 by Beautiful View from a great room The experience at Crowne Plaza was wonderful. We were initally greeted by our names and our room was exactly what we had hoped for. We had a view of both the American and Canadian falls. The facility and staff were top notch. We would recommend staying there to our friends. September 8, 2013
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