Rated 5.0 out of 5.0 by RoyG3 Great experience !
We had a very nice stay at the Crown, it was very clean and classy. Jeremy the manager personally made the difference by making sure we were happy and satisfied.
January 8, 2013
Rated 5.0 out of 5.0 by Kenkalu3 Family get away
The people at reception were first class! As a Priority Club Platinum member we received a nice bottle of wine for staying there. The hotel itself has been renovated an has a great atmosphere.
The Water park was amazing for the kids and the people working at the park were very helpful.
January 7, 2013
Rated 2.0 out of 5.0 by Sarmento1976 Not worth the money
Small rooms, no hot water for a shower, aweful room service.
the only thing good about this hotel is the view. and for a good view you have to be on the 11th floor.
not planning to return again.
January 7, 2013
Rated 5.0 out of 5.0 by TG2013 Great View from the window!
We really enjoyed the scenery from the window!
Staff was excelent too!
January 6, 2013
Rated 5.0 out of 5.0 by troy67 manager was awesome
we loved it so much we are going back in a few weeks
January 6, 2013
Rated 5.0 out of 5.0 by Hetherg Love the Crowne
We have stayed at this Crowne Plaza several times over the past few years. The stays have been a couples retreat for my husband and I, or with the kids and grandparents. All trips have been wonderful. It is in a great location, close to something for everyone with the bonus of beautiful views from our room. We have dined at the Rainbow restaurant several times. Absolutely fantastic. We have also done the waterpark package, another great experience. I have found cheaper packages for Niagra Falls, but the savings is not nearly enough to draw us away from staying at the Crowne. Love, love, love it there!
January 6, 2013
Rated 5.0 out of 5.0 by Found Great Experience
I have been travelling a lot and have been staying at IHG properties. This is the only property that recognizes my status as a platinum member. The GM have sent a bottle of wine in my room upon my arrival and I'm hoping that all other properties would also recognize the business that we have given them. Doesn't have to be a bottle of wine all the time. But anything that would make you feel appreciated.
January 3, 2013
Rated 5.0 out of 5.0 by AdrianF Wonderful experience
This is our 2nd time (Jan. 2012 and Dec. 2012) staying at the Crowne Plaza in Niagara Falls - both times have been during the winter break. Our entire family had an amazing time. In our package we received tickets to the Danny ZZZZ show each time and it is a MUST see. The staff are great. The hotel is conveniently located near the water park and within walking distance to multiple restaurants. I would recommend staying at the Crowne Plaza.
January 2, 2013
Rated 5.0 out of 5.0 by Murphy11 Great ambience
Loved our stay at this hotel, nice atmosphere, great view of the falls and short taxi to the casino
December 31, 2012
Rated 5.0 out of 5.0 by Maryvonhelmut Family getaway - great time!
The Crowne Plaza is a beautiful hotel. Our room was very small but cozy; a bit small for the four of us though. The physical location of the hotel (right around the corner from Clifton Hill) is ideal as everything is within walking distance. The fact that it is attached to the Fallsview Waterpark was also one of the reasons we chose it. We had an absolute blast at the waterpark. The one thing I was not thrilled with was the buffet breakfast. The scrambled eggs were gross. The price was outrageous. Next time we stay there (and we will) we will grab breakfast at Tim Hortons around the corner!
All in all, we had a fantastic time and will remember the fun we had always. I would definitely recommend this hotel.
December 18, 2012
Rated 4.0 out of 5.0 by Brendie Nice to be right by The Falls
We did enjoy our stay overall and we had a decent view of The Falls from our room, but the room was quite tiny and the walls between rooms are VERY thin. Could hear every word said by the guests in the next room on both sides! Don't expect to get much sleep if you have noisy "neighbours".
December 15, 2012
Rated 5.0 out of 5.0 by Wenn Great Hotel
I'm a very picky traveler having been in the hotel business for 25 years- second visit to this hotel in the last few months- romantic getaway with my husband and back again with the family. Very clean , comfortable and a great staff. Highly recommended ! Did not use amenities.
December 14, 2012
Rated 5.0 out of 5.0
by Flashdave1 Could not have asked for better!
We had an amazing stay at this location. The staff was more than willing to cater to our needs. Thanks again.
November 29, 2012
Rated 1.0 out of 5.0 by Guest123456 terrible bed and broken shower
Very uncomfortable beds and very small rooms... would not go back
November 24, 2012
Rated 4.0 out of 5.0 by redheadedlady First Impressions and experience
Upon entering the hotel the very first thing you notice is the stunning chandeleirs hanging in the atrium. I love all of the old style of furniture. We started off on a bad foot, the bathroom had to be serviced by housekeeping twice within the first hour of our arrival. We received our mini Put coupon And tokens for the arcade for the children. Then a little later the housekeeping lady came back and offered us a lovely bottle of white wine. That was unexpected and very nice. Low and behold a little while later another knock at the door and a gentleman gave us an envelope and inside were two gift certificates for $27.50 so that we could enjoy breakfast in the dining room on the 10th floor. Well we were blown away at the extent that your hotel made us feel better about the unforunate situation and really made our stay a very welcoming and memorable stay. Thank you so much for going above and beyond to correct a bad situation. I would recommend your hotel anytime.
November 23, 2012
Rated 4.0 out of 5.0 by Jan59 Nice room, great view!
Stayed November 10/12. Very nice room with great view from the roof top balcony.
Service was excellent!
November 22, 2012
Rated 5.0 out of 5.0 by Chet99 Great upgrade, great view of falls
Very spacious, comfortable and clean room with a beautiful view of the falls
November 13, 2012
Rated 4.0 out of 5.0 by Garry33 Best place in Niagara
I have never stayed in any other place but would recommend this to anyone.
It was our 1st wedding anniversary and they gave us the best room with the best balcony.
Definitely worth a look
November 12, 2012
Rated 4.0 out of 5.0 by dladyfirst Great Service, Very Comfortable Bed
Recently stayed here and the customer service was excellent. Beds were very comfortable.. room clean, overall very nice. Restaurant Dinner was Fabulous..
Would recommend this place to stay and eat.
November 8, 2012
Rated 3.0 out of 5.0 by Babs75 cimfortable bed, small room, no vanity in bathroom, great service
We found it awkward to have to change elevators to get to our room. I had booked a 2-bed bedroom but was given a KING BED instead. That is probably why the room was smaller. Also I like a vanity in the bathroom to put all our toiletries on. Since we were there just the one night and were pressed for time, we didn't want to bother changing. Paying extra for parking was not appreciated either.
November 5, 2012
Rated 4.0 out of 5.0 by LLP1 non-falls view room
our non-falls view room was small but worked.
I would say a fall view room is definitely worth it.
was there for the marathon so didn't get a chance to check out the waterpark but there is always next time.
Liked how there were covered walkways between the buildings so you didn't have to go out into the rain to visit the casino or get dinner.
October 30, 2012
Rated 5.0 out of 5.0 by loveyershoes Very Special
Beautiful room we had overlooking the falls. The entire hotel very well maintained and decorated. Very retro ambiance, imagining the stars of the 30s staying there, but without seeming "tired" or worn. Even got to play the beautiful grand piano in the lobby. Easy outdoor access to a lot of local attractions, and indoor access to some great venues. (Hardrock Cafe, casino, Yuk-Yuk's, shops.
October 27, 2012
Rated 3.0 out of 5.0 by Monadlisa I paid too much after all.
I booked a package on-line to be sure to get great views of the falls. I also wanted to get a good view via the dinning room so purchased one with 50 credit for the dinner meal and 27.50 for the breakfast.
when i actually got there i found out the meal in the evening was not the buffet and i only got 50 credit towards the meal and had to pay the balance. so, i asked if i could go to the near-by hotel and eat at their buffet. I was so thankful they said yes and i was able to go over there but still had to pay a balance. the hotel is old and smaller rooms than I had anticipated. That was my second time there and last. Once before I had stayed at the near-by hotel and it had a fireplace. so get the cheaper rooms and just up-grade when you get there.
I did get a good view but had to ask to be moved up to the higher floors. They allowed me since i had paid so much for the rooms.
October 21, 2012
Rated 5.0 out of 5.0 by Sonny37 Good staff
Roseanna and Pin stripe Derek Iwere super nice, tell Roseanna and Derek its the INdian fella, lol, GREAT service, GREAT room, made my fiance's bday AMAZING. We will be back!!Good job to the HR team for their hiring! PS-I am a SR. HR manager for a large retailer, so MUCH appreciated!! No such thing as bad hotels, only bad people running them....but not the case here!
October 18, 2012
Rated 4.0 out of 5.0
by David97 What a setting.
There cannot be a better vantage point for the Falls than the restaurant of the Crowne Plaza Niagara. The food and the staff totally complemented that experience. Truly outstanding!
October 15, 2012
Rated 5.0 out of 5.0 by Jaboomzz Excellent Service
On our first night we were surprised with a complimentary bottle of wine along with a letter from the General Manager expressing their thanks for staying with them. It was truly a surprise and perfect timing because we were celebrating our anniversary.
I also appreciate the room upgrade that was given to us, the room was amazing! We originally booked in a standard double and was upgraded to a King Bed Suite with Jacuzzi and Falls View! It was my first time staying at the Crowne Plaza and I will definitely be back really soon!
The staff was amazing, especially when we were checking in; I believe her name was Chatina (I'm not really sure but somewhere along there).
Thanks again for the wonderful experience!
October 10, 2012
Rated 5.0 out of 5.0 by Jackop3 Excelente!!!
Son los mejores, su atención fue increíble, siempre me hacen sentir en casa.
Muchas gracias amigos!!
October 9, 2012
Rated 1.0 out of 5.0 by maynama indifferent attitude
cold and callous attitude of the front desk. I left my valuable I phone in the room which also contained very sensible apps like bank ,brokerage and credit card accounts. they never helped me or look in the room even though it was before check in time for the guests of the night. they never replied to my complaints
October 8, 2012
Rated 5.0 out of 5.0 by Dimps Great Weekend
We celebrated our 25th wedding anniversary and stayed at this Hotel while in Canada. I had book a standard room with no view of the falls trying to conserve money to spend elsewhere and to my surprise on our arrival I was told I'd been upgraded to a kingsize bedroom with a fallview for the same price. We had a bottle of wine in our room from the manager as well. Being a priority club member has its perks! Hotel was close to everything and the Rainbow Room for dinner was delicious! I would stay here again if ever in Niaraga Falls.
October 7, 2012
Rated 5.0 out of 5.0 by Jeepy Excellent service and well worth the night.
Booked this through an online discounting site, and ended up with an amazing room, just doors down from "Marilyn Monroe's Room." Had an excellent view of the falls, as well as all the amenities we needed to unwind for a night. Was surprising quiet for being the first night we stayed right on Clifton Hill. Couldn't hear a peep all night, and could hardly hear someone walking by.
Staff were attentive and very thorough, with the utmost in care. It really felt like they were trying to make our stay feel like a night at home.
October 5, 2012