Crowne Plaza Niagara Falls-Fallsview

Hotel Front Desk: 1-905-3744447

Hotel Fax: 1-905-3718347

Hotel Email:

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Buffalo International Airport (BUF)

- Distance from hotel: 27 MI/ 43.45 KM South l

- From Buffalo Airport take interstate 90W to Exit 53, to 190N Exit at Peace Bridge, which is the Bridge to Canada, Follow QEW to the 420. Follow 420 which becomes Falls avenue.

John C. Munro Hamilton International Airport (YHM)

- Distance from hotel: 50 MI/ 80.47 KM North West l

- Take QEW Niagara, From QEW exit at HWY 420, follow through three traffic lights to Falls Avenue

Toronto Lester B. Pearson International Airport (YYZ)

- Distance from hotel: 78 MI/ 125.53 KM West l

- From Toronto Airport take Highway 401W to 403W to QEW Niagara. Exit at Highway 420 and follow through three traffic lights to Falls Avenue.

VIA Rail

- Distance from hotel: 3.5 MI/ 5.63 KM East

- West on Bridge Street, Turn Left on Victoria, Left on Bender Hill, Merge Right onto Falls Avenue

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- Car Parking Available

- Self-Parking Fee: 20.00 CAD

- Self-Parking is available at a rate of $20.00 CDN per 24 hours. The rate includes in/out privileges. Parking is valid for hotel guests until midnight on the day of departure.

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Hotel Highlights

Situated directly across from breathtaking Niagara Falls, our exceptional hotel offers magnificent views of this natural wonder. And we also put you close to indoor adventures. Located in the lively 20-acre Falls Avenue Resort, we have indoor connections to the Fallsview Indoor Waterpark, Casino Niagara, Canada’s only Hershey’s Chocolate World store and the exciting Adventure City.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 500 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars



January 23, 2015

Start to finish Awful!! First room smelled like smoke! Upgraded room had No Hot Water! And the heater rattled the windows!! The Pool was closed! And to top it off, steel construction workers begun at 7am!!! Staff was Not offering any kind of compensation?! Thanks for a Great Weekend Away!!!

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not worth the premium price


January 22, 2015


Well, keep in mind that this is a review about one room in particular, but we were very dissappointed in our stay at Crowne Plaza Niagara Falls. We paid a hefty premium price for an Upper Fallsview room. This room was smaller than most closets... couldn't have been 10 ft wide. The view of the American Falls was ok, though you had to strain to the side of the window to see it out of the very small windows (we were expecting floor to ceiling windows as advertised). We could only see the mist of the Canadian Falls. Not surprisingly, given the size of the room, the bathroom was extremely uncomfortably small. There was an up to date shower head and good water pressure though, which was a pleasant surprise. There was no exhaust fan in the bathroom, resulting in the entire room being very hot and humid throughout our stay. This was complicated by the fact that the thermostat in the room didn't work. The room averaged 25 degrees C, which was much too hot for my daughter to get any sleep. The beds themselves were average... typical of a cheaper motel. The mattresses seemed very old. The sheets were not the cleanest (varying brown stains) and my daughter found blood on her pillowcase. We ordered room service one morning, looking forward to a meal from such a highly regarded restaurant. Unfortunately the room service menu is very limited and the food quality was not good, arriving cold and soggy. Finally, we were looking forward to curling up to an in-room movie on our last night but our TV service was not working. When we called guest services we were told to keep trying it because lots of people were having problems. Maintenance did arrive eventually to try and fix it and replaced something to no avail. They eventually were able to access movies after clearing the menu on the master server (something about previous guests watching too many movies) but the TV became very blurry. Our bill the next morning did not have the movie rental on it (though we haven't received the final bill yet) so I'm hopeful that they have tried to do the right thing to address a problem that very well may have been out of their control. Staff was always very pleasant and tried their best to help. Its an old place and it shows its age, simple as that. Be aware of that and be very careful about any premium rooms to ensure they are worth the money.

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Wonderful weekend getaway


January 22, 2015

My husband and I have spent a number of weekends in Niagara Falls over the years but this is the first time that we stayed at the Crowne Plaza and it was by far the best time we have had.
I loved that there was so much history to the hotel and every single staff member was extremely helpful and friendly. We will definitely be staying there again.

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Great Falls View from Corner Suite


January 20, 2015

My husband and I shared a 2-bedroom, 2-bathroom suite with my parents who were visiting from Australia. It was very special for them to have such a great room with a magnificent view of the falls. Breakfast on the 10th floor was excellent with great service and an even better view of the falls. Highly recommend his hotel for its terrific staff, great location and fabulous views.

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