Crowne Plaza Niagara Falls-Fallsview

Hotel Front Desk: 1-905-3744447

Hotel Fax: 1-905-3718347

Hotel Email:

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Buffalo International Airport (BUF)

- Distance from hotel: 27 MI/ 43.45 KM South l

- From Buffalo Airport take interstate 90W to Exit 53, to 190N Exit at Peace Bridge, which is the Bridge to Canada, Follow QEW to the 420. Follow 420 which becomes Falls avenue.

John C. Munro Hamilton International Airport (YHM)

- Distance from hotel: 50 MI/ 80.47 KM North West l

- Take QEW Niagara, From QEW exit at HWY 420, follow through three traffic lights to Falls Avenue

Toronto Lester B. Pearson International Airport (YYZ)

- Distance from hotel: 78 MI/ 125.53 KM West l

- From Toronto Airport take Highway 401W to 403W to QEW Niagara. Exit at Highway 420 and follow through three traffic lights to Falls Avenue.

VIA Rail

- Distance from hotel: 3.5 MI/ 5.63 KM East

- West on Bridge Street, Turn Left on Victoria, Left on Bender Hill, Merge Right onto Falls Avenue

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- Car Parking Available

- Self-Parking Fee: 20.00 CAD

- Self-Parking is available at a rate of $20.00 CDN per 24 hours. The rate includes in/out privileges.

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Hotel Highlights

Situated directly across from breathtaking Niagara Falls, our exceptional hotel offers magnificent views of this natural wonder. And we also put you close to indoor adventures. Located in the lively 20-acre Falls Avenue Resort, we have indoor connections to the Fallsview Indoor Waterpark, Casino Niagara, Canada’s only Hershey’s Chocolate World store and the exciting Adventure City.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 413 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great location


September 28, 2014


As the name implies. it has superb views of the water falls and is in easy walking distance of the attractions.

It is an older building with lots of history and character. It was like staying in a film set.

However, we only used the hotel for breakfast as the price of eating at their restaurant was very expensive compared to outside venues (of which there are plenty).

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Great View


September 28, 2014


Definitely Recommend the top floor rooms for the best view of the falls. Parking stinks where you are paying 20 bucks a night shared with the casino cars but overall I would definitely recommend this hotel. Staff is very pleasant and attentive towards all of their guests.

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Letting the Standard Down


September 27, 2014

The hotel is marketed as a 'vintage property' from our experience read small rooms, noisy pipe work and poor upkeep. As an example, the main door lock area was damaged and appeared to being held together by the paintwork. Similarly, the interior door to the closet had a 2-3cm gap between the wood and plasterwork.

On arrival the resort fee was unexplained and my confirmation clearly did not include or mention this. I am fortunate that Wifi is included as a Gold IHG Rewards member but we were completely unaware of the WeGo shuttle.

The reception staff were barely able to communicate in English, beyond the standard 'script' of check in and unable to advise on a possible wine tour. This extended to the concierge similarly lacking knowledge and tried to sell a wine package for hotel room!

It was staggering that the pool was un-available until 9am, in a leisure/tourist hotel.

The gym equipment was crammed into a small space and did not appear to be well maintained. There was a missing 'pin' which prevented use of two pieces of equipment.

As to the basic standard of the room itself, they were quite small, especially compared to previous Crowne Plaza's and lacked the basic amenity, in all previous properties, of a fridge and personal safe.

Whilst made aware at the time of booking the parking fee is considered to be very expensive and arguably should be free for hotel guests, our Canadian friends were shocked that we paying!

In short the property is severely damaging the Crowne Plaza brand and is significantly poor value for money. I have certainly stayed in better IHG properties including the lower Holiday Inn brand.

I would even go as far as to, based on our friends experience to consider switching allegiance.

It is only your location that is a saving grace for this property.

All these points have been raised with the Guest Services Manager,20/9, without reply

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Pricey for what you get.


September 27, 2014


Gorgeous hotel, but a bit tired in some areas. The dirty, foggy windows were a disappointment, since we paid a premium for a hotel with a falls view. The room was too small to be honestly billed as a "suite." Overall pretty good, but overpriced.

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