Crowne Plaza Niagara Falls-Fallsview

Hotel Front Desk: 1-905-3744447

Hotel Fax: 1-905-3718347

Hotel Email:

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Buffalo International Airport (BUF)

- Distance from hotel: 27 MI/ 43.45 KM South l

- From Buffalo Airport take interstate 90W to Exit 53, to 190N Exit at Peace Bridge, which is the Bridge to Canada, Follow QEW to the 420. Follow 420 which becomes Falls avenue.

John C. Munro Hamilton International Airport (YHM)

- Distance from hotel: 50 MI/ 80.47 KM North West l

- Take QEW Niagara, From QEW exit at HWY 420, follow through three traffic lights to Falls Avenue

Toronto Lester B. Pearson International Airport (YYZ)

- Distance from hotel: 78 MI/ 125.53 KM West l

- From Toronto Airport take Highway 401W to 403W to QEW Niagara. Exit at Highway 420 and follow through three traffic lights to Falls Avenue.

VIA Rail

- Distance from hotel: 3.5 MI/ 5.63 KM East

- West on Bridge Street, Turn Left on Victoria, Left on Bender Hill, Merge Right onto Falls Avenue

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- Car Parking Available

- Self-Parking Fee: 20.00 CAD

- Self-Parking is available at a rate of $20.00 CDN per 24 hours. The rate includes in/out privileges.

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Hotel Highlights

Situated directly across from breathtaking Niagara Falls, our exceptional hotel offers magnificent views of this natural wonder. And we also put you close to indoor adventures. Located in the lively 20-acre Falls Avenue Resort, we have indoor connections to the Fallsview Indoor Waterpark, Casino Niagara, Canada’s only Hershey’s Chocolate World store and the exciting Adventure City.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 401 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Up-Grade: Really?


September 20, 2014


If offered a room with a balcony avoid it at all costs. While the view is wonderful, it is not enough to contend with the disgusting smell wafting up from the kitchens of grease cooking in the early hours of the morning. Make sure that the room is not a closet! We were faced with:
1: A. King size bed - though comfortable- stuffed into a space that was only adequate for a single bed
2:A closet that you could only open one door, because the other door was blocked by a "table/desk" which had the television on it.
3: A bathroom with small single stand sink unit, with no place for even 1 person to put toiletries on.
4: A shallow bathtub and inadequate shower attachment.
5. Absolutely NO room to open more then 1 suitcase
6: A wonderful view from the balcony totally unusable because of people smoking within feet from the co-joined balcony.
This was advertised as an Ultimate Couples Package. Thank goodness happy couples do not rely on expectations from third parties.
While the staff in the restaurant were excellent, and the staff in general very pleasant. Please do yourself a favor double check your room first before unpacking.
Dollar for dollar this is a very poor choice of hotel to stay in.

Posted byHotelStaff
September 22, 2014
Hello ElaZ, Thank you for your feedback regarding Crowne Plaze, Niagara Falls-Fallsview. I apologize for the fact that our vintage hotel failed to meet your expectations. We will use your feedback as a tool in our efforts to constantly improve the guest experience at our hotel. At your service, Joseph Legace General Manager
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Amazing Guest Services!!


September 18, 2014

Hotel is very charming and located in a great area with many things to do without having to venture outdoors in less than stellar weather. We did run into a few problems but the Guest Service Staff were amazing and up to the task.

I must also add that the bed was so comfortable I slept almost as well as I would have at home!! Which is huge for me!!!

Posted byHotelStaff
September 22, 2014
Hello Jenny905, Thank you for your feedback regarding Crowne Plaza, Niagara Falls-Fallsview. We were delighted to learn that you enjoyed your stay and that our staff was quick to respond to your concerns. We hope we have the opportunity to host you again in the near future. At your service, Joseph Legace General Manager
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An Exemplary Hotel


September 18, 2014


The location of the hotel is in our opinion, the best in Niagara Falls. It is positioned along side the gorge immediately prior to the Falls Park. As a result, the views over both the American and Horse shoe falls are spectacular. The staff are extremely cordial and very efficient. Check in was completed expeditiously and as IHG platinum members we were provided with a bottle of wine and bottled water. The rooms were a delight and the 10th floor restaurant provided excellent cuisine. A great hotel to stay in.

Posted byHotelStaff
September 22, 2014
Dear art72, Thank you very much for taking the time to provide your insight to the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your time with us and look forward to welcoming you back in the future. Joseph Legace General Manager
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September 16, 2014

good food in dining area - great chef and service
service was excellent

room quality and noise was awful - could literally hear conversations next door

smell of the room was not pleasant

cleanliness was good

small room - no bar fridge

Posted byHotelStaff
September 19, 2014
Dear disappointed in hamilton, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that our vintage hotel did not meet your expectations. We will utilize your feedback to further develop our hotel and the services we provide. Thank you for your feedback, time and patronage. Joseph Legace General Manager
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