Rated 3.0 out of 5.0 by LU1988 Good looking room but dusty.
The room was good looking with updated ammentities and the bed and furniture was comfprtable. As much as I enjoyed the room, I equally was displeased with a couple of things. First, the room was dusty and triggered allergies and the hot water took too long to reach the 5th floor.
I would try other accomodations first before choosing this hotel again, but I will stay here again if nothing else was available.
Good looking room though!!
May 20, 2013
Rated 2.0 out of 5.0 by scott71 horrible
The customer service and cleanliness has ruined my experience at this hotel. I would not recommend or stay here again. The towels were rough and saw a lot of mildew on the premises. The bar tender was horrible and over charged me for my beers. It said 5 dollars on the room service menu and he charged 6.75. Also the hostess in the restaurant was horrible, we got up and went to eat off of the property.
May 18, 2013
Rated 4.0 out of 5.0 by Shar01 Frequent guest
I usually stay here when coming to Charleston. The hotel is in a convenient location. The only complaint would be that you can hear everything going on in the hallways while in your room. My son was staying on a different part of the hotel and also had the same problem. In fact, he had to ask them to keep it down. Overall, it is a nice place ti stay. Beware AT & T cell phone customers, little or no service in hotel.
May 17, 2013
Rated 5.0 out of 5.0 by Trevon29 Great atmosphere and very relaxing
I was there looking to relax and unwind from the busy hustle and bustle of my career as a Anesthesiologist. I didn't want much noise and needed a destressor. This hotel was perfect. The staff was excellent and they went above and beyond their duties. The accomendations were very up to late. The bed was very comfortable and the mattress soothed as my aches and pains. Would not hesitate to come back.
May 17, 2013
Rated 5.0 out of 5.0 by Fredmasn Beautiful & Spacious Rooms
I truly enjoyed the legroom that was available in the living areas of the room as well as the bathroom with a shower large enough to fit THREE adults! And the sitting area by the door was a pleasant surprise! The décor around the hotel common areas was very elegant and the staff was very accommodating. I will definitely stay here again on my next visit to Charleston!! :)
May 10, 2013
Rated 5.0 out of 5.0 by Laura1954 Lottsa TLC
Spent 5 days at Crowne Plaza Airport Charleston along with 67 of my highschool classmates. I was the event planner and have gotten nothing but high praises for the hotel selection, the banquet (2 of them) foods. Extremely clean hotel - some beautiful updates - especially in the bath in our room! Near the airport but never heard the first plane. Staff personifies Southern Hospitality from the Management (who helped me with the planning) all the way down to the housekeeping. Special thanks to Ronald & Jamiel - you guys are true gentlemen. Angie, Diane, and your group, along with Chef, weren't too shabby either. Love you all. Only one complaint - restaurant needs more staff to buff up the service.
May 9, 2013
Rated 5.0 out of 5.0 by TexIowa THANK YOU!
THANK YOU FOR YOUR HOPSITALITY DURING MY STAY,LOVING THE NEW RENOVATIONS!!
May 6, 2013
Rated 4.0 out of 5.0 by GPa57 G-Pa
The hotel was conveniently located to the airport, local shopping and restaurants. Having an airport shuttle was a nice feature, but if the hotel is full / crowded, no provisions were made to increase the number of vans available for service. Being able to use the van for local area trips, and even into Charleston was a very nice feature.
The hotel ambiance was acceptable. We found the front desk service personnel, and restaurant service personnle to be less that courteous , personnable and friendly. That traditional Southern Charm was not there ! The chef went out of his way to meet the guests, and satisfy any questions or concerns. Table service was very slow. The hotel was generally clean and neat. Rooms were maintained in good order.
Our stay was acceptable in all respects, except for the restaurant and front desk personnel .
It did not appear that the front desk staff were properly trained or supervised, and that there were enough staff on duty at any one time. I believe at one point, the front desk manager was the driver for the van, leaving the hotel without an onsite manager.
we feel that general improvements are necessary and needed, and that management needs to take a close look at operations in general, and should heed survey results carefully and judiciously. No one from management was visible to oversee operations and make sure the needs of guests were being met.
this is unfortunate since IHG has a good reputation, and this hotel has the potential for great things.
April 27, 2013