Crowne Plaza Chicago-Northbrook

Hotel Front Desk: 1-847-2982525

Hotel Fax: 1-847-2985592

Hotel Email: reservations@bayshospitality.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Chicago O'Hare International Airport (ORD)

- Distance from hotel: 9 MI/ 14.48 KM South West l

- From hotel exit right on Milwaukee Avenue. Turn right on Willow Road. Follow Willow Road past Sanders Road to I-294. Take I-294 South about 9 miles to 190 O'Hare exit.

Chicago Executive Airport (PWK)

- Distance from hotel: 0.5 MI/ 0.8 KM North l

- Complimentary shuttle available

- Turn right on Milwaukee Avenue going south, turn left into hotel.

Midway Airport (MDW)

- Distance from hotel: 40 MI/ 64.37 KM South l

- From hotel turn right on Milwaukee Avenue. Take Milwaukee Avenue to Willow Road. Turn right on Willow to I-294. Take I-294 South to 55 North. Take 55 North to Cicero Avenue. Turn right on Cicero. Take Cicero to airport.

Train
Metra Rail Station Prospect Heights

- Distance from hotel: 1 MI/ 1.61 KM West

- From the hotel take Milwaukee Avenue South to Euclid West to Wolf North; Train station on the East side of the street.

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Free parking. Spacious lot that allows for busses and other large vehicles.

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 291 reviews
87%
Recommend This Property
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Ratings Breakdown

291reviews

  • 5 Stars
    169
  • 4 Stars
    71
  • 3 Stars
    23
  • 2 Stars
    14
  • 1 Stars
    14

Customer service was not great

By

April 21, 2015

club

Customer service was not very good, especially with the shuttle drivers. Also, not having any a/c or heater was unacceptable. I would not recommend this hotel to anyone.

Posted by HotelStaff
April 23, 2015
We apologize for the difficulties you encountered - we had a major mechanical piece of our cooling system go down, and it needed to be custom made and delivered to the property - we are happy to say the situation has been corrected and the building's HVAC system is back operational. We apologize for the difficulties you encountered and do hope to see you again in the future.
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Could have been better

By

April 21, 2015

I stayed here for business purposes and was disappointed with the service overall. Half of the rooms had no air conditioning for the entire week of our stay and the hotel staff, while aware of this prior to our arrival, failed to forewarn anyone. Part of our group had some issues with the shuttle bus not showing up as scheduled, and still only arriving to pick them up over an hour late after several calls to the front desk staff. And the front desk staff, for the most part, seemed to care less about any issues you brought to their attention. The restaurant and bar staff were FANTASTIC though, I enjoyed every breakfast I had at the hotel.

Posted by HotelStaff
April 23, 2015
Thank you for sharing your comments - we are truly sorry for the difficulties you experienced with the air. A major coil of ours went down in our AC unit that had to be custom repaired. We are excited to say it has been corrected and the hotel air system is fully operational. Thank you again for sharing your comments and we hope to see you again in the future.
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NEEDS UPDATING

By

April 21, 2015

club

HOTEL WAS NOTHING SPECTACULAR. THE INTERIOR APPEARS TO NEED SOME UPDATING. ONE NICE AMENITY THE ROOMS HAVE IS PILLOW SPRAY, HOWEVER, MY BOTTLE WAS BROKEN AND BEING THAT I WAS AS FAR AS POSSIBLE FROM THE FRONT DESK, I DID NOT FIND IT WORTH IT TO REQUEST ANOTHER.

Posted by HotelStaff
April 23, 2015
Thank you for sharing your comments! We appreciate your feedback and apologize for your difficulties. We are excited to announce that we are in the process of updating the property and look forward to welcoming you back to see the wonderful additions to the look of the hotel! Safe Travels
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bad internet, miss-informed

By

April 20, 2015

platinumelite

I have been staying at this hotel for business for 4 years. I am going to look for another hotel in the future as I have been very unhappy with this hotel the last few times I have stayed. I need internet for work and last two times I have not been able to get my computer to work on their internet. Decided to take AC unit off line for two out of the 4 days I was there, room very humid. Told they would shuttle our employees to/from hotel and then told no once we arrived, had to rent rental cars. Very disappointed with this particular hotel, but will still stay at others.

Posted by HotelStaff
April 23, 2015
Thank you for sharing your feedback - we appreciate your comments and apologize for the difficulties you encountered. We did have a major piece of our HVAC system go down that needed to be custom made and delivered to the property. We are happy to report the system has been repaired and our building HVAC is operational. We truly apologize for the difficulties you experienced and do hope to see you again in the future. Safe travels!
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