Rated 4.3 out of 5 by 90
Rated 5.0 out of 5.0 by hdac2009 Perfect Weekend!
From check-in to check-out, the Crowne Plaza Northbrook staff was wonderful.
November 26, 2013
Rated 4.0 out of 5.0 by Zlatten All in all a nice place
Room was great. The sleep number bed I was not a fan of. Resturant and bar downstairs were also great. Luis and Ramone are the best bartenders ever. The only issue was breakfast was a bit lacking. The outdoor pool I'm sure is great the two months out of the year it can be used. Would have like an indoor one.
November 26, 2013
Rated 4.0 out of 5.0 by Canadian2000 The Best Staff
I have visited several hotels around the world and this is the only one I have found with not only an effective but a friendly staff.
Congratulations and Thank You All...
November 23, 2013
Rated 5.0 out of 5.0 by qfmusic Business trip
I am traveling for business in the Northbrook area, and this hotel has been fantastic. The staff is extremely helpful and friendly. I will continue to stay here and recommend the property.
November 20, 2013
Rated 4.0 out of 5.0 by LittleSteve Wonderful staff.
Crowne Plaza Northbrook staff are incredible! Everyone that I had dealings with were very accommodating and friendly.
The restaurant had a nice selection to choose from and the prices were reasonable and the food was good. The rooms were clean and comfortable. The lighting could be a bit brighter but other than that all was great!
November 20, 2013
Rated 1.0 out of 5.0 by VjofSanAntonio Very unprofessional service at breakfast.. Otherwise a good place
I have been visiting this hotel from 3-4 months and i keep noticing how some of the servers during the breakfast have become more n more unprofessional everytime i paid the visit.
My boss asked one of the servers at the place for a coffee n the guy was so arrogant to reply back negative n asking for more time. No smile, not polite at all, no courtesy... If he had to say he needs some time he could have asked that in polite way... My boss n obviously i was taken aback completely with his response.
We just decided not to come back to this hotel anytime in future.
November 18, 2013
Rated 5.0 out of 5.0 by Funtime2 Great Staff
This is my second time at this hotel and I would recommend it to everyone. The staff are friendly and helpful. I especially like to say Ms Gisela at the front desk was pleasant and helpful. She greets everyone with a smile and will go out her way to make your stay there the best. I will be staying there again in a couple of weeks.
November 14, 2013
Rated 5.0 out of 5.0 by JewelsW One of the best hotels I have ever stayed at!!
I travel alot and stay at hotels every month, this hotel was so amazing!! It was like arriving at the Ritz!! The outside will fool you, once inside it is nothing but exceptional!! The room was beyond nice, felt like a luxury apartment! Large screen TV's in both the living room and the bedroom, fridge, microwave, everything you need! Even the toiletries were exceptional!! The staff was very nice especially at the restaurant!! They waited on us hand and foot, went above and beyond!! The food was wonderful! The best part was I used my points to get all this luxury for free!! I can't say enough about how incredible this hotel stay was!! Oh, and the bed was a sleep number and was so very comfortable!! We slept as good as at home on our expensive mattress. Thank you all for an awesome stay!!!
November 12, 2013
Rated 5.0 out of 5.0 by Sriks Comfortable and good breakfast
Was a Comfortable stay and the breakfast very good with friendly staffs
November 7, 2013
Rated 1.0 out of 5.0 by chessmom Busy Signal for three hours
We originally planned to have dinner in downtown Chicago and then head over to see a show at the Second City while our boys (14 & 15) would watch a movie at the local mall and then catch the hotel shuttle back. We verified with the manager that the shuttle would run until 11 PM before we dropped them off.
We had to leave in the middle of dinner (wasting our time, bottle of wine and nonrefundable comedy club tickets) because the hotel would not pick up their phone. Our boys could not call the hotel to ask to be picked up so we abandoned our plans and rushed back to get them. The same manager who confirmed that the shuttle would be available told me that there was a break down in technology and that there was nothing she could do. Our rare evening out was ruin and the management did not care. Two tickets to the breakfast buffet does not make up for $75 dollars of show tickets and night stressed out calling the hotel every 45 seconds.
Our room was right next to an elevator and thus loud. Housekeeping never came although we asked.
November 6, 2013
Rated 5.0 out of 5.0 by Zinnie Great Place to Stay
I would recommend this hotel anytime you need to stay somewhere where the staff are friendly and helpful. My first time there, I was very please with everything. I am staying again.
The location is great and this hotel also has a shutte that will take you somewhere to shop if you do not have transportation.
November 5, 2013
Rated 4.0 out of 5.0 by Kevin123456 Great superb beds
Loved the sleep you guys provide. This crown plaza has the most comfortable beds i've had in a hotel.
November 4, 2013
Rated 3.0 out of 5.0 by hotelguru78 A place to sleep
We stayed the weekend while attending a conference onsite. the room was fine, the building is old and not really updated. The TV in the room was so old and outdated that we couldn't plug a computer into it as it had NO ports. There was a wedding on Saturday, and it took over the property to the point that we had no where to park our car. I spent one day working in the room, and did not need it cleaned, but no one even knocked to drop off coffee for the next morning. The following day, we returned to the room at 2 and it had not been cleaned, we had to call - even then the staff did not leave any shampoo/soap etc.
The rooms have sleep number beds which we had never slept on, and they are basically blow up beds. It should have been a perk, but ended up as a back killer.
The staff was nice.
The pool is OUTSIDE....in Chicago - really?!
November 1, 2013
Rated 5.0 out of 5.0 by RevSue Great Service
This was the second time I have stayed at Crowne Plaza Chicago-Northbrook. The staff is excellent! Could not ask for better service or attention. The buffets offered in the dining room are very good. The rooms are comfortable and the beds offer a truly good nights sleep. The only thing they lack is in an indoor pool. Being in Chicago, someone missed the boat on this one :(
I would highly recommend this hotel to anyone.
October 31, 2013
Rated 4.0 out of 5.0 by cruisertom great bed and the room rate was very reasonable
My only dislike for my entire stay was, that when entering and leaving the front enterance of the hotel, you ALWAYS had to walk thru the smell of cigarette smoke. I know that the hotel is smoke free which I love, but someone that needs to smoke needs to somewhere else and not exposing everyone else to that smell.
October 24, 2013
Rated 5.0 out of 5.0 by farmgirl085 Excellent for corporate business
Stayed here as part of a 3 day conference. Overall, the staff was kind, the rooms were comfortable and fairly soundproof, and I really enjoyed my stay. A few minor things: used the business center, where one of 3 computers was not usable (not turned on) and on the second of 3, I attempted to print a page for a presentation, but the printer was out of ink. Other small issues: smeared dirt on the light switch, a few odd circular impressions on my wall (as though someone forcefully poked something into it) and a pink stain on the bathroom counter. Excepting the light switch, all surfaces, including the tub/shower were exceptionally clean. Finally, good food in the restaurant, but kind of pricy, and the service was very slow. Wait staff was kind, though, and it may be an organizational issue. Even with these minor things, I would stay again with no qualms.
October 23, 2013
Rated 5.0 out of 5.0 by FemmeFromage Great value, great quality
The rooms are beautiful - I've been staying here for years and they have been upgraded and have very nice linens. Nice touches with mood-air freshener and lotions.
October 22, 2013
Rated 4.0 out of 5.0 by OldGordie Good bed, food and service . Room HVAC was fickle.
Spent 10 nights here for an Allstate training program. Staff was always very courteous, professional and competent. Restaurant food and service were very good as was the bar staff. Room AC was unpredictable as it may function well one night and then not the next. Woke up uncomfortable and sweaty more than one night. Internet booted you off easily too. I am probably being overly critical as it is a clean, nice comfortable hotel over all and an outstanding value.
October 21, 2013
Rated 4.0 out of 5.0 by VjofSanAntonio Good decent price for what u get
This is like my third stay and as always the stay has been excellent.
October 18, 2013
Rated 5.0 out of 5.0 by Jimgee47 They are doing a great job.
I read the reviews before I came to the property. I guess some of the poorer reviewers were not staying in the same place that I stayed. The staff was very friendly and helpful. The rooms were spacious and clean. I have no problem saying that I will be back and I can recommend the property to friends. Keep up the great work.
October 15, 2013
Rated 5.0 out of 5.0 by Batman007 Overview on visit(s).
I have stayed at this hotel location a number of times. I find the atmosphere quite comfortable and the hotel personnel are at all times very professional. Kudos to the front desk personnel such as Arlet and Terri for taking the time to ensure the stay was what I expecteded. Also a big thank you to Alma Estrada (Guest Services Manager) for her attention given to a issue with the hotel and IHG. Resturant service personnel such as Anthony pay attention to customer requests and deliver with "flying colours". Good show!
October 15, 2013
Rated 4.0 out of 5.0 by HappyredneckCamper Liked the place but...
Really enjoyed my stay. Staff was very friendly, helpful, and accommodating. My only issue was the WiFi. It was non existent and when you could get a signal, it was as slow as molasses. I would say an upgrade is needed and would be a huge positive for this hotel.
October 14, 2013
Rated 5.0 out of 5.0 by Kevo63 Dont forget to pay a visit to the Bar & Grill
Luis & Ramon are the best Bartenders in town. They make you feel at home and take good care of you. They always receive you with a smile and are very couteous. And every now and then they can tell you a great joke and make you laugh. The food is great as well so it is a perfect combination.
Keep up the good work Compadres!!
October 10, 2013
Rated 5.0 out of 5.0 by goobersoh An Enjoyable Place to Stay in the Chicago area
This Crowne Plaza was a very enjoyable place to stay during Northwestern's Homecoming weekend. The service was A++ and the quality of the Saturday morning breakfast buffet was excellent. The price was extremely reasonable. We will try to stay here again when we come back for a visit to Evanston or the north shore.
October 9, 2013
Rated 1.0 out of 5.0 by Canadian2000 Noisy Room
This was the second time I was in this hotel. The first one was a good experience, but this one was awful. The room had so many noises I could hardly sleep! There was noise coming from the bathroom (the fan), and from the fridge, and I could not sleep at all.
I did not have the time to talk to anyone because I was very busy there.
October 7, 2013
Rated 5.0 out of 5.0 by delmo30 Nice Clean Room
I loved it there. I did not pay for my hotel stay so I don't know how it is price-wise compared to other hotels. But the services were excellent.
October 1, 2013
Rated 5.0 out of 5.0 by Bmays Good service and stay
I enjoyed my stay for a training for my new career. The staff were very nice and hospitable. It was quite in the rooms and the rooms were roomy enough to stretch out in. I will go back again on my next visit.
September 30, 2013
Rated 5.0 out of 5.0 by Fatherofthebride13 Wedding guests were well accommodated!
Both the bride and groom's families and friends were well cared for and experienced a very pleasant stay at this Crowne Plaza. Friendly front desk staff, gracious wait staff in the dining room, and excellent care by room service combined to make our wedding weekend memorable and enjoyable. As the bride's parents, my wife and I hosted family and friends in 5 other rooms, and everyone mentioned what a wonderful experience they had. Our thanks to this Crowne Plaza for a weekend to remember!
September 20, 2013
Rated 3.0 out of 5.0 by Michael0815 Poor WIFI/Internet, old infrastructure, friendly staff
I stayed several times at this location and need to say that the staff is really customer oriented and friendly and helpful. IHG Rewards recognition is very well.
Biggest challenge is the Infrastructure and here big bucks need to be invested. The WIFI simply does not work, interrupts all the time and then you need to log in again. Un-usable, especially when the hotel is not half-empty. Landline connection did not work either and I called the front desk. They said they will call Engineering, but nothing happened. Result was that I could finish my work because of the lack of Internet connection. This is not acceptable and in the future I will be forced to stay somewhere else in the area and use this just as a back up hotel because I need to stay online and productive. It's a pitty for the friendly and courtageous staff and their efforts, which I will miss.
And the bathrooms need to be up-dated. They are from the Sixties/Seventies and even sometimes the water stopps running!
September 11, 2013
Rated 3.0 out of 5.0 by Barefoot48 Great hospitality,great service!
I have stayed at this hotel several times over the years and saw a great improvement! I come on business and don't really like the upstairs ballroom because of the access and low ceilings. On another note, the rooms that have been renovated are excellent and I enjoyed my space while there for 4 nights. The front desk staff were excellent in service and the food in the hotel was pretty good. there are lots of things to do and places to go close by and they provide a suttle. I enjoyed my stay!
September 9, 2013