Rated 4.2 out of 5 by 82
Rated 5.0 out of 5.0 by Sophi Great Service
Very clean room and the bed was comfortabel. The food at the buffet was tasty.
July 17, 2013
Rated 5.0 out of 5.0 by DBSTL Make you feel like part of the family
The staff makes the stay excellant. They go out of their way to make your stay great.
July 8, 2013
Rated 5.0 out of 5.0 by elfaniel Great Stay!
I stayed at the Crown Plaza for a Seminar and enjoyed my stay. The staff was very friendly and helpful as well as very accomodating. The rooms are spacious and Clean. The fridge allowed us to store some groceries. The hotel shuttle allowed us to get to the grocery store easily. I will stay there again. Thank you!
July 7, 2013
Rated 5.0 out of 5.0 by Pete501 Great Place!
Great expierence from the check-in to check-out. From the moment I entered the lobby until time to leave, nothing but 1st class service. Thanks to all the staff!!
July 5, 2013
Rated 5.0 out of 5.0 by sleptsogood The Best Bed In The World
I have a trouble getting a good night's sleep; my husband has had Five (5) strokes and so I usually wake up with a back ache, but not the night I slept in the Bed at the Crowne Plaza in Northbrook.
I eaten at the Crowne Plaza before and have been at conferences at the Crowne Plaza but never slept at either. Maybe I can get away and sleep there for a treat. I cannot thank you enough for the sleep experience. My husband being ill it is very hard and means that I do not have funds to do something like this, it was our 38th wedding anniversary so we were treated to this, also a friend had their wedding reception there.
June 20, 2013
Rated 3.0 out of 5.0 by Judge18679 Room was comfortable
I was not impressed with the location. Nothing at all near by but a animal shelter. The room had not been thoroughly cleaned, The first thing that I noticed was a used condom laying the floor near the bed!! Not Good!!!....
June 19, 2013
Rated 4.0 out of 5.0 by Bullfighter33 Great Service
Friendly staff, good location close to highways and shopping areas.
May 29, 2013
Rated 3.0 out of 5.0 Lacking in the little things that count
I wanted to give this hotel a better rating, but it's the little things that count (in addition to the main things# where I was very much disappointed.
Here are my gripes:
1# The toilet tissue is the absolute cheapest, roughest, paper obtainable. Be sure to bring your own Charmin or whatever you prefer. Ridiculously bad.
2# There is no light immediately when you enter the room, to light up the entry foyer and the closet where you hang your clothes. The bathroom light does nothing to light up this area. You cannot see which color shirt you are taking out of the closet because there is no light at all shining here.
3) Furthermore, the light switch on the wall, when you initially walk in, lights a lamp clear on the other side of the room, on a desk near the window. If this light switch is OFF, then nothing plugged into the lamp outlets will work. So, you must keep this switch at the entry of the room ON, and turn the lamp off manually from the desk. Well, now your room is in complete darkness when you come in at night, and you must walk in darkness to the desk on the other side of the room to turn on the light, feeling for the switch in darkness.
Worst part: Because the room is in complete darkness due to the bad design of how this room is not lit up, I walked into the piece of furniture that supports the TV, and the corner of that furniture at shoulder height, with the sharpest corners #not rounded) went straight into my shoulder and the pain was excruciating. This happened twice! I'm still in pain and bruised.
This tall piece of furniture is right in front of the walkway coming into the room, so you have to jut to the side to avoid walking into it. When the room is pitch black #due to the lighting problem I described above) you too can get hurt really badly.
4) The hotel restaurant leaves very much to be desired. I had the angus burger which was awful. The sauteed onions were horrible. The BBQ sauce I asked for was not good, either. The prices on the sandwiches were fine, but when you get into the entrees, prices get steep fast.
5) The King size bed was not comfortable. But this is very subjective. So who knows. I had horrible time sleeping the 4 nights I was here. The pillows are not puffy, but the kind of things you can form into any shape you want.
The staff were great, the people who make up the rooms and clean, quite good and friendly. The hotel is kept very clean. The ammenities in the bathroom #hair dryer, pull out mirror, sink and shower with good water pressure), all very good.
May 29, 2013
Rated 1.0 out of 5.0 by Toby62 Poor service
This hotel was not up to the level of other IHG hotels. Check in was very slow, no Internet service, and the TV would not stay on. The vents were dirty and no fan in the bathroom. We will never stay there again.
May 22, 2013
Rated 5.0 out of 5.0 by frostyfreeze recent stay for UPS Haz Mat Class
I have traveled my whole life and this is the finest place I have ever stayed! Great room, very clean, excellent food, clean property, I cannot say enough about this facility. I cannot wait to stay there again! WOW!!!
May 21, 2013
Rated 5.0 out of 5.0 by Oragon7 Excellent!!!
3. Dining Room and Food
4. Bar and Bar Tenders are nice like "Ana"...
5. Transportation Reservations Services
6. Training Rooms environments
All over clean and Friendly Staff....
I recommend this Hotel to other companies I deal with....most likely those Internationally operated...
Keep up the "Excellent Service, Food and Environment....
May 15, 2013
Rated 5.0 out of 5.0 by Biohazard Excellent stay
I had a great stay at the northbrook crown plaza. The room was great the fun kareoke night was really cool. I had a nice stay everything from the comfy beds to the breakfast in the dining room was great. I would definatly recommend this place to a friend.
May 8, 2013
Rated 5.0 out of 5.0 by Bruce2 Managment and Staff service and attitude ensured a wonderful stay!
Alma, a manager, went above and beyond to make sure my stay was fantastic! My room, the partner indoor pool, restaurant and all staff were excellent. While I have stayed in just as nice accommodations, Alma and all staff that I encountered had very bright and positive attitudes that ensured a wonderful stay. In particular, Alma as manager didn't hesitate to go above and beyond in terms of service - so it is not surprising that her great attitude rubs off. Don't hesitate to stay here - you will have a great stay!
May 3, 2013
Rated 2.0 out of 5.0 by Annie1260 PROM NIGHT!!! SLEEPLESS NIGHT!!!
Up until this night this was our favorite place to stay. It was prom night and there were highschool kids there being loud, boystrous, and in and out of their room roaming the halls till 3 AM in the morning! We couldn't sleep with all the racket going on in the halls, doors slamming constantly, kids talking, screaming and laughing loudly. They had no respect for the other occupants on the floor who were trying to sleep. Security tried to get them to be quiet but shortly after security left they were at it again. I finally gave up calling for security after the 3rd time. I hope next year they make sure they know what dates are prom nights for the local schools and figure out a way to screen the reservations for prom kids and put them all on the same floor. Keep them far away from the regular members who stay on a weekly basis. They should also have more security on hand for that day to help keep them quiet. The staff did their best but couldn't stop the teenagers from disturbing the other guests in the hotel.
May 3, 2013
Rated 5.0 out of 5.0 by dontdonothing Spent an excellent week
Was there from Sunday 'till Friday. Room was great, food was great and reasonable. All staff were friendly and helpful.
April 24, 2013
Rated 5.0 out of 5.0 Comfortable rooms and great service.
The stay was on-time and on-schedule with an excellent staff that provided great service. I found the stay to be comfortable and efficient.
April 18, 2013
Rated 3.0 out of 5.0 by JMB61 So so . . .
Nice lobby. Very nice breakfast. Room was underwhelming. Bathroom was small and below average. Sleep Number beds. One of the queen bed's frame was broken. The other wouldn't hold a consistent "sleep number" pressure.
It was late when we got back to the hotel. We had to strip the mattress off the broken frame and put everything on the floor. To the staff's credit, they did offer us another room, but we declined because of the late hour (and we had already unpacked everything).
April 13, 2013
Rated 5.0 out of 5.0 by PAG13 Best in class
As a seasoned road warrior, I've seen it all. This particular property performs well above expectations every time. The people are experienced professionals; the food is excellent whether ordered from the bar menu, dining room or room service; and the entire staff goes out of its way to ensure comfort.
I've stayed in numerous Crowne Plazas throughout North America. this is one of the best I've found.
March 25, 2013
Rated 4.0 out of 5.0 by kitkat579 Comfortable Bed
Rooms were attractive and bed very comfortable. Cleaning service average they didnt run the vacum and check your cups before you drink out of them. The bar staff were great the restaurant staff were good but they didnt always understand our orders and came up with the wrong items.
There isnt alot there at the facility could use an update with a pool and bigger workout room that is better ventilated.
March 21, 2013
Rated 4.0 out of 5.0 by Mintyflop Great Front Office and overall staff
Have been to this hotel a number of times and very impressed with Terri on the front desk. She is always very courteous, friendly and superbly efficient in getting things done.
The hotel has a good feel to it, the bar is a good, social place in the evenings. The food remains great (although they could do with some menu rotation).
The rooms are comfortable and clean and a good night's sleep is normal.
Only thing is that the hotel cost has been creeping up in the last year or so.
March 20, 2013
Rated 4.0 out of 5.0 by ccvg Not the worst place to be stuck during Snowpocalypse '13
Comfortable room, slightly dated bathroom and furnishings. The hotel seemed very busy, but the staff seemed to effectively anticipate some of those peaks and took steps to streamline or staffed up when necessary. I'm not from a snowy part of the country, so I appreciated that the parking lot, outside walkways and surrounding streets were well-maintained despite the 12" of snow that fell over a day. The bar was fun and packed - that may have been as a result of the weather - but people were in good cheer. This property seems to get a lot of longer stay guests on corporate business, so groups of folks seemed to be very familiar and rowdy, but not so much to make anything uncomfortable. Enjoyed the food and my overall stay. The only frustration was around some spotty Internet access in the rooms (a real issue if a lot of your clientele are on business), however the building IT wizards were able to graciously help out and get it back up and running. Would certainly stay at this property again if business takes me here again!
March 13, 2013
Rated 2.0 out of 5.0 by frostbyte Unexpectedly blah
I have been to Crowne Plaza's in the past and always enjoyed them. This may have just been an off location on an off week. The internet was down a lot and when it was up, it was very patchy. Cell signal was almost completely blocked within the building. Staff got lots of crossed information making for an annoying time dealing with them.
March 11, 2013
Rated 5.0 out of 5.0 by Caliber111 Complete Comfort Place
ENJOYABLE BAR , GOOD RESTURANT,COMFORTABLE ROOM WITH ALL AMINITIES - ABOVE ALL GOOD SERVICE
March 7, 2013
Rated 5.0 out of 5.0 by Wendy01 Extremely great customer service!
I would definitely recommend this hotel. The service was awesome and the room was great! The bed was comfortable and the bathroom had a lot of space. Oh, I don't want to forget to mention the food at the restaurant (The Willow) was fabulous! Thanks Crown Plaza for making my 2 weeks away from home a joyful one!!
February 26, 2013
Rated 4.0 out of 5.0 by LittleSteve clean and efficient
My stay at the Crowne Plaza was good.
I had everything I needed to be comfortable.
the staff was excellent and friendly.
I would stay here again.
February 22, 2013
Rated 4.0 out of 5.0 Pleasant experience
Thank you for a pleasant experience. Staff and room were very good.
February 20, 2013
Rated 5.0 out of 5.0 by sheryl123 very nice and comfortable hotel
Staff was vey nice, hotel updated and clean, room was very nice and bed was comfy too.
February 5, 2013
Rated 5.0 out of 5.0 by pritz Would go back
We were on a road trip and made this a groupon stop. The price was very well worth the stay. We were greeted by very personable employees who even remembered my name from a question I had called them on earlier in the morning. The hotel was very clean. My room was larger than I expected. Since I paid less on a groupon I assumed I would get treated differently. I did not. I would recommend this hotel to anyone. Business, travelers, families, etc. Great Bar, great restaurant and the staff was wonderful. Try it and see for yourself !!
January 26, 2013
Rated 4.0 out of 5.0 by preppy05 Relaxed atmosphere
Front desk staff was excellent and very professional. Stay was very nice and relaxed.
Bar staff could not keep up with customers so they could have used another person behind that bar. I waited at least 5 minutes to even be recognized while other "regulars" seemed to get there service much faster.
January 24, 2013
Rated 2.0 out of 5.0 by holisticnurse Frozen in Chicago
Complained about heat in room not going above 64 degrees despite setting thermostat on 90 and it was not fixed after 3 days of complaining. Finally insisted on moving to a new room.
Only bright spot was restaurant food and staff were very good.
January 23, 2013