Rated 3.8 out of 5 by 81
Rated 3.0 out of 5.0 by DP300 Keep customers informed!
Arrived to find leisure club out of service as were lifts to car park.
How hard would it have been to have e-mailed guests to advise!
May 16, 2013
Rated 2.0 out of 5.0 by LEES100 Not a great visit
Unfortunately my stay on this occassion was not great. My first night consisted of a leaking air conditioning unit in my room which resulted in me having to turn it off and sleep in a vary hot muggy room. Needless to say I didn't get much sleep on my first night. This was also assisted by the fact I had four very bulky pillows which I found very difficult to sleep on.
I reported this to reception the following morning and was told it would be rectified.
When I arrived the second night I went to reception to confirm my issues had been sorted and was advised they had. Half way through the night the airconditioning unit started to drip again and wake me up. This then resulted in me having another sleepless night.
Restaurant and food was pleasant though.
May 15, 2013
Rated 3.0 out of 5.0 by Nic25 Accomadating but spa shut
Myself and my fiance booked one weekend away with a view to having a 'spa break'. Upon arrival we were informed that the spa had closed due to a fire on the Thursday before. We booked our stay last minute #day before# so would have been nice if somebody could have called or emailed to let us know before we set off. However staff did organise a free taxi to and from the Hilton to use their facilities and free parking, which we did do. It would have been nice to go back up to our rooms from the spa rather than venturing out to a taxi with wet hair etc, but we were relieved they had something else in place seeing as we were already there when we found out #when checking in#. We liked our standard room and had a quiet and comfatable sleep. We didn't have dinner at the hotel because it is too expensive. However we did pay the 15 pounds p.p for breakfast as on a Sunday morning not much else was open in the town. I would check the spa is open in future but we would return.
May 13, 2013
Rated 5.0 out of 5.0 by pastajo Shopping trip made good.
Stopped overnight on Saturday to enjoy the shopping experience.
The hotel had experience a fire in their spa suite two days prior to our visit, but this didn't have a negative effect at all. We arrived to park and realised that the barriers to the car park were removed enabling us to park for the duration for free. On checking in, the concierge thoroughly explained the situation and the provisions they had in place to accommodate anybody that wished to use a spa. This had no impact on us at all. We just needed somewhere to rest and freshen up in comfort and this hotel ticked all of the boxes for our purpose.
May 13, 2013
Rated 5.0 out of 5.0 by PsychoTraveller Comfortable
Really enjoyed our stay. Room reasonably priced with good facilities; right in the center of Nottingham. Breakfast was particularly sumptuous. Enjoyed pool with really great steam room.
May 8, 2013
Rated 2.0 out of 5.0 by Avril1267 Fire alarm!
Usually stay here on business and generally the hotel is fine. Could be updated but always clean. Staff are always friendly and helpful. No free wifi even in public places which is poor as rates are very high! During my recent stay the fire alarm went off...twice! Out of hotel until 6am and I am still waiting on contact from the hotel which is not good as I was told someone would contact me that day...very poor service!!!
May 6, 2013
Rated 2.0 out of 5.0 by DaveG55 Very poor for a Crowne Plaza
Room was not ready upon arrival and stood waiting around in reception. Staff did not recognize platinum status and did not apologise for delay. Went to the gym which is dated and nowhere near enough equipment. I then went to the club lounge to discover no food left and no drinks and this was 40 minutes after it was due to open. Staff didnt seem to have a clue what they were doing.
From now on I will make the journey to Birmingham where they do everything right. Poor, Poor hotel
May 6, 2013
Rated 4.0 out of 5.0 by Mandy1967 Re car parking
Be aware that you have to pay to park in there car park, not only do you have to pay enough for a room you have to pay £12 extra to park
May 3, 2013