Rated 3.8 out of 5 by 210
Rated 2.0 out of 5.0 by Oscar 1 Unfortunate Circumstances
I stayed on the warmest day of the year, and there wasn't any air conditioning! The Front of House Staff explained in advance and offered refunds or re location. They also offered fans and iced water for the rooms. They tried their best.
However, the room I had was pokey, but clean. It was also next to the elevator, so without air conditioning as well, I had a pretty awful sleep.
The breakfast was pretty normal, a good selection.
The gem at this hotel is definitely the pool and spa area. Worth a visit.
I must say that I do find the 'express' check in frustrating. There were 9 of us 'plebs' waiting to check in, with a member of staff just looking at us, at the express check in, alone, bored. I did ask if he could help, but alas no, it was against Company Policy!
Not the best first impression.
July 27, 2014
Rated 4.0 out of 5.0 by cheston Great bed and service
A nice clean hotel. Staff friendly and helpful and room was not a bad size. Bed was comfortable had a good nights sleep
July 26, 2014
Rated 4.0 out of 5.0 by Nearly50 Overnight stay
We were on the Executive floor and had the use of the Executive lounge, which was great. Would have been helpful if there had been some information to let us know that the breakfast was clearly away at 9 am!
Bedroom good size and comfortable bed. We could clearly hear other guests next door and it would have been a problem if they had decided to carry on talking till very late. However, ear plugs are provided.
There were no bath towels provided but bath robes were available. We couldnt decide if towels had not been left as robes were issued instead or if it was a mistake, and as we didnt get to our room till very late, we thought it too late to ask reception for towels.
Excellent location to city centre and car parking price not unreasonable if you are leaving a car overnight or longer. Would certainly stay again.
July 26, 2014
Rated 3.0 out of 5.0 by Dissappointed of Kent Should have been better than it was
A nice looking hotel. Deluxe rooms are very comfortable, but too many things went wrong. Door cards weren't activated, no towels in room. Aircon not working. Very loud squeaky doors in need of oiling along corridor outside room. Staff addressed most of these and gave us an alternative, if smaller, room in the end. But a hotel of this standard just shouldnt have so many issues on one visit.
I was also amazed that a hotel with business centre and spa does not have restaurant facilities for guests on a Sunday - especially as we had booked a deal including 3 course meal for 2 in the restaurant. The Credit given for the bar as an alternative only covered a burger each.
So stay in the week in a standard room and this is probably a good place, but I cannot recommend a deluxe room on a Sunday.
July 25, 2014
Rated 4.0 out of 5.0 by DK01 Great location and excellent executive room package.
My family and I recently stayed in 2 executive rooms for one night. The hotel is in a great location in the centre of Nottingham. Executive rooms are on the 8th floor with their own club lounge on the same floor. Complimentary wine, beer and delicious canapés are served in the bar from 5-7pm each evening, for guests staying in executive rooms. The rooms were spacious, clean and well furnished. Breakfast in the main dining room was mediocre at best. Food was luke warm and waitressing staff were rude and offhand. Overall though we would stay at the hotel again and felt that the executive rooms represented good value for money.
July 25, 2014
Rated 5.0 out of 5.0 by Miss O Perfect start to a special occasion
We have used the Crown Plaza on many occasions during our son's time at University of Nottingham but our most recent visit was for his graduation, so it was imperative that everything went smoothly and it certainly did. The staff were delightful, starting with an efficient and friendly check in, which we welcomed after a long drive. The restaurant staff were attentive and accommodating. The dinner menu has undergone some inspired changes and we were spoilt for choice. We enjoyed a delicious and relaxing meal and the service was excellent. The room (which was an upgrade to superior) was great and we all slept well. Every request was catered for - taxis, storing of luggage, efficient room service - and we thoroughly enjoyed our stay.
July 24, 2014
Rated 5.0 out of 5.0 good staff and service
staff friendly made you feel welcome dinner was good breakfast not so good room was very warm didnt get a very good sleep
July 24, 2014
Rated 2.0 out of 5.0 by tigertoes Hot, stuffy and smelly
The location of the hotel is great, just what we wanted, staff were friendly, patient and very helpful. From that point of view our stay was good.
There was no air conditioning, and no window that could be opened on an extremely hot and humid night . The
fan provided didn't do much, and the bathroom was horribly smelly. We did mention this but didn't get much of a response, so had to suppose it was a hotel wide problem.
The mattress was very comfortable, the bed was rather small, and getting a good night sleep was difficult with the terrible temperature control in the room.
The leisure facilities were ok, though grubby and the pool water was cloudy and uninviting. The towels supplied there were old and very worn.
So, overall, though some parts were good, most was disappointing and uncomfortable and well below what I would expect of a 4 star hotel.
July 23, 2014