Rated 3.8 out of 5 by 207
Rated 3.0 out of 5.0 by Dissappointed of Kent Should have been better than it was
A nice looking hotel. Deluxe rooms are very comfortable, but too many things went wrong. Door cards weren't activated, no towels in room. Aircon not working. Very loud squeaky doors in need of oiling along corridor outside room. Staff addressed most of these and gave us an alternative, if smaller, room in the end. But a hotel of this standard just shouldnt have so many issues on one visit.
I was also amazed that a hotel with business centre and spa does not have restaurant facilities for guests on a Sunday - especially as we had booked a deal including 3 course meal for 2 in the restaurant. The Credit given for the bar as an alternative only covered a burger each.
So stay in the week in a standard room and this is probably a good place, but I cannot recommend a deluxe room on a Sunday.
July 25, 2014
Rated 4.0 out of 5.0 by DK01 Great location and excellent executive room package.
My family and I recently stayed in 2 executive rooms for one night. The hotel is in a great location in the centre of Nottingham. Executive rooms are on the 8th floor with their own club lounge on the same floor. Complimentary wine, beer and delicious canapés are served in the bar from 5-7pm each evening, for guests staying in executive rooms. The rooms were spacious, clean and well furnished. Breakfast in the main dining room was mediocre at best. Food was luke warm and waitressing staff were rude and offhand. Overall though we would stay at the hotel again and felt that the executive rooms represented good value for money.
July 25, 2014
Rated 5.0 out of 5.0 by Miss O Perfect start to a special occasion
We have used the Crown Plaza on many occasions during our son's time at University of Nottingham but our most recent visit was for his graduation, so it was imperative that everything went smoothly and it certainly did. The staff were delightful, starting with an efficient and friendly check in, which we welcomed after a long drive. The restaurant staff were attentive and accommodating. The dinner menu has undergone some inspired changes and we were spoilt for choice. We enjoyed a delicious and relaxing meal and the service was excellent. The room (which was an upgrade to superior) was great and we all slept well. Every request was catered for - taxis, storing of luggage, efficient room service - and we thoroughly enjoyed our stay.
July 24, 2014
Rated 5.0 out of 5.0 good staff and service
staff friendly made you feel welcome dinner was good breakfast not so good room was very warm didnt get a very good sleep
July 24, 2014
Rated 2.0 out of 5.0 by tigertoes Hot, stuffy and smelly
The location of the hotel is great, just what we wanted, staff were friendly, patient and very helpful. From that point of view our stay was good.
There was no air conditioning, and no window that could be opened on an extremely hot and humid night . The
fan provided didn't do much, and the bathroom was horribly smelly. We did mention this but didn't get much of a response, so had to suppose it was a hotel wide problem.
The mattress was very comfortable, the bed was rather small, and getting a good night sleep was difficult with the terrible temperature control in the room.
The leisure facilities were ok, though grubby and the pool water was cloudy and uninviting. The towels supplied there were old and very worn.
So, overall, though some parts were good, most was disappointing and uncomfortable and well below what I would expect of a 4 star hotel.
July 23, 2014
Rated 4.0 out of 5.0 by Mart8 Very pleasant hotel
Stayed just one night, July 14th. Staff were very attentive and the bedroom was clean and comfortable. Ate in the dining room but discovered that only the Bar Restaurant is now in use as there was a big party using the main dining area. The food and choice of it though was good.Good variety of choice at Breakfast.
My main grouse is the excess parking charge overnight in the car park. Surely there should be some reduction for hotel guests.
Often stay at this hotel over many years.
July 22, 2014
Rated 2.0 out of 5.0 by ShaunG01 Typical stay at Crowne Plaza Nottingham
Old dated hotel refurbished but still poor rooms and customer service. Staff don't have a can do attitude and rarely get your room request right. Plus points are that the car park is next to the hotel and central for Nottingham restaurants and shops
July 21, 2014
Rated 1.0 out of 5.0 by IDP007 Platinum Member.....
Strange that a club lounge for platinum members offering wifi, refreshments and peace and quiet was not on offer to me as I was not staying on the 8th floor? Also my air con unit made such a noise that I was awake from 2 until 4 and baking hot......staff worthy of recommendation are the housekeeping team who kept the place spotless.
Really disappointed not to have been offered the upgrade on arrival too.......strange rooms available on line yet not offered at check in.......
July 21, 2014