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Rated 3.9 out of 5 by 198 reviewers.
Rated 3.0 out of 5.0 by GOOD SERVICE UNDERMINED BY WI-FI RATES & RESTAURANT BOTH MYSELF AND COLLEAGUE (BOTH USED TO INTERNATIONAL HOTELS) FELT THAT THE WI-FI CHARGES WERE EXCESSIVE AND INFLEXIBLE. IN COMPARISON WITH OTHER HOTELS IT WAS UNACCEPTABLE. IT MADE AN OTHERWISE GOOD HOTEL LOOK 'CHEAP' AND UNWELCOMING. RESTAURANT NOT GOOD AT ALL. EG OMLETTE LEFT STANDING BEFORE BEING SERVED INSTEAD OF WAITING TO COOK FOLLOWING END OF FIRST COURSE, NO EXCUSE. RESTAURANT THREE QUARTERS EMPTY. GENERAL QUALITY OF FOOD WAS POOR. THIS WAS A SIX DAY STAY AND FOR THIS REASON I WILL CONSIDER LOOKING ELSEWHERE NEXT TIME.. July 18, 2014
Rated 5.0 out of 5.0 by Great Breakfast! Great Location. Great Breakfast. Very Friendly Efficient Staff. Good Bar Area. Bedroom July 15, 2014
Rated 5.0 out of 5.0 by Great customer Service Staff were excellent, we had an issue with the air con in the room and we were given free drinks and car parking in compensation. Also great location and only a few minutes from numerous restuarants, cinema and theatre, very good value for money and a truly magnificent breakfast to start the day July 14, 2014
Rated 1.0 out of 5.0 by Not a hotel I would recommend anyone Very small room, an airconditioning that was unable to cope even with that size of room. Breakfast buffet looked like it had been raided. Staff unwilling or unable to help. July 14, 2014
Rated 1.0 out of 5.0 by Fails to deliver This fails to meet even basic 4 star hotel standards. The absence of quality across the board is evident on entering and compounded when proceeding further. The accommodation, even in a superior & more expensive room was poor and unclean. There is no consistency of service standards. The hotel is drab, tired & a depressing place to stay. Threadbare towels are not acceptable. Basic amenities in the room did not meet expectations. There are more comfortable and cleaner budget hotels. Some staff try but there is an apparent lack of training. The breakfast service and food was akin to motorway services. crowne plazas should be a safe bet but this stretches to be a 3 star hotel. There is no value for money. On my second night I tried to book elsewhere but the better hotels were full. I cannot recommend this hotel at all. I paid a lot of money to stay 4 nights & feel aggrieved. July 14, 2014
Rated 3.0 out of 5.0 by stay mediocre, not value for money. at this price i would expect better quality July 11, 2014
Rated 3.0 out of 5.0 by Two night stay - wouldnt say it's 4 star experience though We booked this hotel for a last minute weekend stay in Nottingham. The hotel claims to be a 4 star hotel and on first impressions of the hotel reception / lobby and bar it would seem to meet to those expectations. We managed to have an early check in which was brilliant. We were in a room on the 6th floor and on arrival at the 6th floor it was apparent that the hotel corridors and rooms required some TLC. The corridor outside our room had pieces of plaster and wallpaper missing of walls, and the room had wallpaper that was starting to peel from the walls. Stains on the carpet. The second night of our stay was on a Saturday night and were woken up by the arrival of the occupants of the room next door returning at 4am in the morning and being rowdy for the next couple of hours. The walls are so thin you could here nearly everything that they said. We never used spa or leisure facilities - but they did sound inviting. I wouldn't be choosing to stay at this hotel again July 10, 2014
Rated 5.0 out of 5.0 by Nicest staff ever! Genuinely the nicest and most helpful staff I've experienced in a hotel. They made a lovely weekend into a fabulous one. July 10, 2014
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