Crowne Plaza Nottingham

Hotel Front Desk: 44-0871-9429161

Hotel Fax: 44-0115-9475888

Hotel Email: res.cpnottingham@qmh-hotels.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Nottingham East Midlands (EMA)

- Distance from hotel: 13 MI/ 20.92 KM East l

- Join M1 and travel north leaving the motorway at J25. Take A52 towards Nottingham and continue on this route into the city centre. Follow signs for Royal Centre and Concerts Hall. If using Satellite Navigation please use postcode NG1 5FW.

Train
Nottingham

- Distance from hotel: 1 MI/ 1.61 KM North East

- Follow Maid Marrion at the roundabout take the 2nd exit pass the Strathmore and turn right in derby Street, turn right again getting in the left hand lane, at the lights go straight on sign posted hotels - take the first left to access the car park

Subway

Royal Centre Tram Sop

- Distance from hotel: 0.01 MI/ 0.02 KM

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- Car Parking Available

- Self-Parking Fee: 13.00 GBP

- 600 space car park adjacent to hotel with direct access by lift parking is chargeable at £13 per 24 hours

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Hotel Highlights

Make the most of your stay at Crowne Plaza Nottingham by pre-booking our Shopping Package. You'll receive a spending voucher upon arrival at the hotel which you can redeem at the city's mammoth Victoria Shopping Centre, home to John Lewis and House of Fraser.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.8

based on 262 reviews
80%
Recommend This Property
Read All Reviews

Ratings Breakdown

262reviews

  • 5 Stars
    93
  • 4 Stars
    81
  • 3 Stars
    47
  • 2 Stars
    23
  • 1 Stars
    18

Good location, but will not visit again due to poor service

By

26 septiembre 2014

club

Good location, but will not visit again due to poor service

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Booking cancelled before check in

By

23 septiembre 2014

I tried to check into the Crowne Plaza last saturday, but when I gave the receptionist my booking details I was told that my booking was not on the system.
I had booked this room 2 months in advance, yet he kept telling me I was not booked in.
He then began to tell me the hotel was full that night and didn't even offer any other solutions.
I was checked into that hotel for my friends wedding reception, and had pre-ordered one of the rooms she had reserved.
Another receptionist then came over and said that he could check another system, which he didn't seem pleased about, but went out into the back to try.
He came back 5 mins later with a key for the room. I asked what had happened and his reply was that my booking had been cancelled, but didn't have an explanation. I couldn't work this out, because I had confirmation emails to prove my booking.
I was happy that it was all sorted in the end and I didn't have to look for a hotel at such short notice, but the thing that got to me the most was that he didn't even apologise for what had happened. He just looked like I had inconvenienced him to do more work.
It's a real shame that this happened, as I was really excited about my stay and enjoying my friends wedding reception, that this kind of put a bit of a dampner on the whole evening.

Posted byHotelStaff
26 septiembre 2014
Dear LondonLovely, Many thanks for your recent review. It was such a shame to read that your arrival experience put a dampener on your overall stay. Rest assured I will pick this up with the reception team as first impressions really do count and I can honestly say that this was below our usual high level of service Once again my apologies Kind regards Natalia Dainty Operations Manager
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Taylor and Amy saved my week

By

22 septiembre 2014

platinumelite

I stay at the Crown Plaza in Nottingham most weeks 3/5 days and last week and the week before were not as nice as normal to start with.

Firstly the room I had booked was given to someone else which left me I a nosey room as a Platinum member I would have thought I would have been treated

This meant I had a very sleepless night when the Sky City kick off.

But then it happened Amy walked in with the smile and personality that lights the whole hotel up she is the star of the hotel and cheered my day up I hope the hotel management realise this and make sure she has many shift on the room service side looking after the club lounge

Then Lousie not quite Amy but again fun loving and always good to talk to I am not sure why we do not see more of her. Lousie is very customer focused and always so polite and cheerful.

Taylor the manager of the bar one of the 1st people I meet here over a year ago and such a bubbly person, she is the life and sole of the bar and I love the conversations I have with her she is fun and gives as good as she gets when I make fun of her ( not sure where the wonderful voice is from as she sounds like NO one else in Nottingham).

I would love to know that comments like this get the staff a bonus as I feel they all deserve one and are a credit to the Hotel.

Nearly forgot Rachael she is always so happy and laughing and a pleasure to talk to.

I hope the above helps with your making the Hotel better and understanding how loyal customers like myself feel about the staff

Posted byHotelStaff
26 septiembre 2014
Dear Morley66, Many thanks for your review. My apologies you had some noise disturbance on your last visit. I will make sure that the reception team allocate you a front facing room. It was so pleasing to read your wonderful comments regarding the team in our bar and restaurant. Rest assured i will personally speak to those your have mentioned and make sure they are rewarded for their great service. Once again thank you and we look forward to welcoming you back. Kind regards Natalia Dainty Operations Manager
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helpful staff

By

15 septiembre 2014

platinumelite

I had an issue with my booking which was my error, Matthew (concierge) and Lisa (sales team) were fantastic and solved the issue to my delight thank you both for your help.

Posted byHotelStaff
18 septiembre 2014
Dear kh68 Thank you for your great review. i am so pleased to read that you enjoyed your stay and that Matthew and Lisa resolved your issue. I will certainly pass your comments on and congratulate them. We look forward to welcoming you back to the Crowne Plaza Nottingham very soon. Kindest regards David Clements General Manager
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