Rated 3.8 out of 5 by 210
Rated 2.0 out of 5.0 by Oscar 1 Unfortunate Circumstances
I stayed on the warmest day of the year, and there wasn't any air conditioning! The Front of House Staff explained in advance and offered refunds or re location. They also offered fans and iced water for the rooms. They tried their best.
However, the room I had was pokey, but clean. It was also next to the elevator, so without air conditioning as well, I had a pretty awful sleep.
The breakfast was pretty normal, a good selection.
The gem at this hotel is definitely the pool and spa area. Worth a visit.
I must say that I do find the 'express' check in frustrating. There were 9 of us 'plebs' waiting to check in, with a member of staff just looking at us, at the express check in, alone, bored. I did ask if he could help, but alas no, it was against Company Policy!
Not the best first impression.
July 27, 2014
Rated 4.0 out of 5.0 by cheston Great bed and service
A nice clean hotel. Staff friendly and helpful and room was not a bad size. Bed was comfortable had a good nights sleep
July 26, 2014
Rated 4.0 out of 5.0 by Nearly50 Overnight stay
We were on the Executive floor and had the use of the Executive lounge, which was great. Would have been helpful if there had been some information to let us know that the breakfast was clearly away at 9 am!
Bedroom good size and comfortable bed. We could clearly hear other guests next door and it would have been a problem if they had decided to carry on talking till very late. However, ear plugs are provided.
There were no bath towels provided but bath robes were available. We couldnt decide if towels had not been left as robes were issued instead or if it was a mistake, and as we didnt get to our room till very late, we thought it too late to ask reception for towels.
Excellent location to city centre and car parking price not unreasonable if you are leaving a car overnight or longer. Would certainly stay again.
July 26, 2014