Rated 3.8 out of 5 by 31
Rated 3.0 out of 5.0 by Iamnoc What went right? Not that Goood!
I bet the rating on this hotel would be much lower if they would actually post all the review they receive. I posted a review on 5/24/13 reference # 36788312 and it has never been posted to the site. I have never been contacted by hotel management and when I contacted the customer care number provided on 5/30/13 I was told that she would send me out a check for my troubles... Seems that they can not even follow up on that end well!
So again I will put out here that the hotel is bad... the rooms are a mess they need to update their dining areas and the internet service is not a benefit. It should also be mentioned that their internet service does not work with Apple products so if you can not access an Internet Explorer winder you are out of luck!
Here goes nothing!
June 9, 2013
Rated 4.0 out of 5.0 by rtj31352 Koi fish
Well, not bad location. A few items that i noticed. The Koi pond needs more water...I am in the market.... The pool had to much Chlorine, use a digital instrument to measure pH. TDS, not a test kits....very wrong...........the tile floors by the restaurant is in BAD shape.........wow.........
I did enjoy the stay, room was good.
June 7, 2013
Rated 2.0 out of 5.0 by J1962 Not a positive stay!!
No internet service for the 3 days I was there. I was in a suite which was nice but poorly remodeled. They had the hardest pillows I have ever seen or felt!
June 7, 2013
Rated 5.0 out of 5.0 by ck27 Relief
After a long day in Detroit attending Antiques Roadshow, it was a welcome relief to sleep in the extremely comfortable bed at the Crowne Plaza, Novi. Thank you.
June 7, 2013
Rated 3.0 out of 5.0 by agpitbull Wouldn"t Stay here again!!!!!
They make it look more fancy online and when you leave charge you for smoking in the room when you went outside to smoke every time.
June 4, 2013
Rated 5.0 out of 5.0 by Ron1234 Excellent Stay
These folks were spot on in all aspects of my stay. I will stay here again for sure. Great Hotel!
May 29, 2013
Rated 4.0 out of 5.0 by MrCharles Great Service
Checked in by Trisha.
Excellent Job! Truly an asset to the hotel - 3P's
May 28, 2013
Rated 5.0 out of 5.0 by Marketer Hotel Front desk staff
In my opinion the front desk staff of any hotel plays a key role in the quality of a guest stay. The front desk staff of the Crown Plaza Novi is outstanding. I was greeted with a smile and as a Priority Club member. During my stay Tasha from the front desk went out of her way to make sure every request was fulfilled to perfection. I had a client who I wanted to take to a good restaurant for dinner but they also wanted to watch the Chicago Bulls playoff game. Tasha personally called the restaurants she recommended to make sure they have a TV and would put the game on for us.
Each time I entered the hotel and she was on duty I was greeted by name. Each of the other front desk staff was also very pleasant. I look forward to returning to this property.
May 22, 2013