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Rated 3.8 out of 5 by 68 reviewers.
Rated 3.0 out of 5.0 by Great staff I wish that breakfast was included. It seems they did away with that. It was handy eating right there. We will probably stay somewhere else next month that includes breakfast each morning. When staying in hotels 50% of the month, eating out really adds up. February 26, 2014
Rated 5.0 out of 5.0 by Great Experience!! Was a great experience, everything was perfect! The service, instalations and all make a good place to take a rest and enjoy February 24, 2014
Rated 5.0 out of 5.0 by fantastic service, went above and beyond my needs Susan and her staff treat me very well, including maint staff. I go out of my way to stay at this property and highly recommend this location to traveling friends. They do things like map quest local destinations for me.. immediately. Always present me with "goodie bags. Up grade me whenever possible. Greet me as a returning guest with smiles and appreciation. I have plans to return again to this property in 3 weeks. Moreover, they have earned my loyalty. February 12, 2014
Rated 1.0 out of 5.0 by Horrible Horrible Horrible So my fiancé and i thought it would be nice to get out the house and celebrate NYE at Crowne Plaza and enjoy a nice dinner. When we arrived the front desk, the staff seemed as if we were bothering them by simply wanting to check in. During check in i made mention that i was a rewards club member however did not have my card, and asked if they can look my name up so my stay is tracked, i was told once checked in to call the front desk with my rewards number. After going back to the room i called the front desk with my rewards number (which i found going through my e-mails via cell phone) and asked to be upgraded because of the smell and the celing leaking, I was told they were sold out so unfortantely this was impossible. To end our experience at Crowne Plaza, around 4am we heard an argument right outside our room, as i looked through the peep hole i seen several gentleman fist fighting in the hallway. We were both unable to sleep and departed fairly early. The only thing i was offered during checkout was a measely $25 off! I requested that i speak with a manager, which according to the staff was not in and would have her call me back. I left my name and this day still have not received a call back! I will never stay nore recommend Crowne Plaza in Novi Michigan. January 6, 2014
Rated 2.0 out of 5.0 by What a mess The stay started off on the wrong foot...As I was checking in, I asked the lady if she needed to see my rewards card. She very nicely stated that it was already connected to the room, and would not need it. Then, out of nowhere, another lady steps to the counter and quite rudely stated "you booked through the internet, we can't give you the points." I explained that I had called several months prior, and was assure that the points would be credited. The rude lady again said they would not. She stated the companies policy was to give points only if booked directly. I told her I understand, and policy is policy. However, the fact that she was so rude about everything was quite upsetting. When we finally got to the room, I realized there was not a refrigerator as promised. I called the front desk, and maintenance did bring a refrigerator to the room in about 5 minutes, which was much appreciated. As the maintenance man was leaving, he handed me a screwdriver and informed me that they have been having problems with the bathroom door locking, and showed me how to open it with the screwdriver.....I thought to myself "what kind of hotel gives out screwdrivers to open doors...?" After an evening out, we returned to the hotel. That's when we realized that the toilets barely flushed #There was still urine in the toilets after flushing#. Maintenance had to come to the room on 2 different occasions to unplug the toilet. The pool in the hotel was extremely cloudy, and very uninviting as well. Overall, I was very unsatisfied with the stay and will most likely choose a different hotel chain in the future. January 6, 2014
Rated 4.0 out of 5.0 by Guest Services The staff is wonderful! Thank you for being so helpful! I will be back for my business trips! December 23, 2013
Rated 1.0 out of 5.0 by Can't escape the winter cold The Room would not hold the temp. This is why we stayed because I needed work done on my furnace at home. So I rented two rooms for my family only to wake up freezing twice in the middle of the night. December 17, 2013
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