Rated 3.9 out of 5 by 60
Rated 1.0 out of 5.0 by scottyv Very clean but extremely lacking in comfort, service and dining.
We were very much looking forward to a memorable anniversary celebration, however what we received was far from what we had hoped for. First of all, please have your staff dine at your restaurants. I asked the gal at the front desk her opinion of the Chop House located in you hotel and she didn't know because she had never eaten there. Second, please fix your key cards so they open the exterior doors so that guests can enter near their vehicles on bitter cold evenings. Parking is less than desirable and we had to walk back to the main lobby with our luggage after checking in. Third, please make your staff aware of where a "quite room" would be located. We asked for a quiet room and were sent to the third floor, in the atrium, directly in front of the swimming pool and in direct ear shot of the wonderful piano player. Not so quiet. However after returning to the front desk and being relocated, we were pleased with the location and the cleanliness of the room. Also, your ad on Trip Advisor says there is a complimentary breakfast for two. However the front desk said there were no complimentary breakfasts upon check in. Once again, proper training would be helpful. It wasn't until the following morning that we had to show the front desk your ad on Trip Advisor because no one seemed to know about it. Our dinner experience at the Novi Chophouse was so very disappointing. Certainly not worth the exceedingly high cost spent on what was supposed to be a romantic anniversary dinner and fine dining experience. To be honest, the only good that came of it was the glass of wine and the apple pie. At the end of the evening and trying to stay positive and enjoy the rest of our anniversary we headed back to our room for a good night's rest. Unfortunately the bed was as hard as a rock and the pillows were like cinder blocks. Towels were used in place of pillows to compensate for the uncomfortable pillows provided. Breakfast was okay. Certainly not worth the seemingly high price per person we were originally quoted at check-in. Thank goodness it was complimentary. I really don't like leaving negative feedback but there were just so many little things that added up. Hopefully some changes will be made at this hotel and restaurant. We have stayed at many hotels and have dined at many restaurants and this is the first negative review that we have ever given. Sorry, but due to our own personal experience we will not be returning to either the Crowne Plaza or The Novi Chop House. Nor would we recommend them.
December 12, 2013
Rated 5.0 out of 5.0 by Valskank Nice balcony!
We loved the heat lamp in the bathroom! The pool was great! Enjoyed the pianist in the lobby too! Also loved the extra little pampering goodies!
December 11, 2013
Rated 4.0 out of 5.0 by aGerman Above Average - good value for money
Good location with shopping malls around and several restaurants. Rooms are clean and practical. If rooms with hard hard floor I'd give a higher rating.
December 9, 2013
Rated 5.0 out of 5.0 by kpdavid Pretty darn nice
Great Suite. Bathroom was larger than most Vegas suites.
Restaurant delivered overcooked burger, but comped it after a quick call. I really liked the hotel.
WARNING. No breakfast service on Thanksgiving, hope thats not true of all the holidays
The review impediment team, nixed my first attempt at doing this. ARGHHH They should send a link so I could have edited the last one.
December 1, 2013
Rated 5.0 out of 5.0 by Tbone1963 Favorite stop for this road warrior!!
If you are a road warrior like me you have to try this property! I spend over 200 nights per year on the road and this is by far one of my favs. It is an older property but impeccably maintained. The staff goes out of their way to make every stay comfortable and enjoyable. If you are staying in Novi this is the best and I have tried them all!
November 12, 2013
Rated 5.0 out of 5.0 by JeffBBHSFIRSTFIVE From Jeff Hucal - Bishop Borgess High School Reunion Committee
I cannot say enough good things about my stay at this hotel. We organized a large High School Reunion and booked it at this Hotel and Banquet Facility. The Hotel, The Hotel Staff, the Novi Steak House Restaurant, and The Banquet Hall and It's personnel were all perfect. I cannot think of anything that could be improved upon for my next stay here. Thank You Everyone for a wonderful weekend.
October 31, 2013
Rated 4.0 out of 5.0 by BKWK Good stay
No complaints other than the hot tub not being very hot.
October 28, 2013
Rated 4.0 out of 5.0 by RYLPITA54 a welcome surprise
After reading all reviews BEFORE my stay, I was a little apprehensive to say the least.
I have to say I was pleasantly surprised.I enjoyed my stay. The beds are wonderful! The heating/cooling system within the rooms? wonderful. I loved the ability to have a fan running all night!
To have a decent selection of TV stations while we were there? wonderful! The rooms themselves? quiet, as far as outside noises despite being so close to the freeway and we had the pool and hot tub outside our room! I didn't have a long walk to find ice? that was terrific....The microwave in the room? a nice plus.
Really, a very nice stay and the basics? the clean room and enough towels and toiletries? all good.
Now on the downside? only three handicap spaces to park outside the door. However they have valet. Give or Take then.
But definitely a place I would recommend!.
October 23, 2013