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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 307 reviews
78%
Recommend This Property

Ratings Breakdown

307reviews

  • 5 Stars
    153
  • 4 Stars
    73
  • 3 Stars
    39
  • 2 Stars
    26
  • 1 Stars
    16

Nice indoor pool

By

July 30, 2015

platinumelite

We loved indoor pool but it was really busy by sports event when we stayed so not well caught up by staff service, no towels at pool, it was a bit shame.
We had issue on room but well treated by manager later once we contacted by email later so we're now happy by issue solving by manager.

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Sketch on the outside, great on the inside

By

July 29, 2015

club

At first, having never been to the area, the outside and parking lot of the hotel seemed a bit dim, and dated. However, it was a different world on the inside. Friendly staff and a clean, comfortable and simple room made it a solid experience on my business trip.

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Dedicated staff

By

July 29, 2015

I had an overall great stay, but the common area air conditioning was down for a bit which was not fun with how hot it was outside. I was impressed with the amount of staff working to correct the issue asap though - It was back on towards the end of the day.

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Nice location and helpful staff

By

July 29, 2015

There was a entertainment district right behind the hotel which was a lot of fun and a quick walk. Marcus at the front desk was really nice and offered some good recommendations.

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Very Clean !!!!

By

July 26, 2015

Great Staff !!!! Clean Hotel as expected out of the crown plaza !!!!! Good nights sleep

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aRon

By

July 25, 2015

This Crowne needs updating but it was very clean and good workers

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very dated

By

July 25, 2015

platinumelite

The hotel is very in need of updates. The room was clean and comfortable but very short of outlets. The bathroom was very small but clean. For the money not bad value.

Posted byHotelStaff
July 27, 2015
Dear Philw27, Thank you for sharing your experience during your last visit. I'm sorry to see that we were unable to meet your expectations during your visit. The hotel is scheduled to go through renovations that will update the look and feel our hotel. I'm glad to see that you found our room to be clean and comfortable. I hope you allow us another chance in the future once the updates are complete to prove to you that we can meet and exceed your expectations. Thank you
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Nice hotel for groups

By

July 23, 2015

club

I hosted a group here over the weekend and the staff consistently went out of their way to make sure that everything was perfect. The beds were really comfortable too.

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fast wifi

By

July 22, 2015

The front desk didn't tell me that the wifi password changes every monday and I checked in sunday for three nights. That was annoying but they apologized and told me all about their new fiber 100 meg system and it was so fast that I didn't really mind the whole password thing.

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Chophouse is great!

By

July 22, 2015

The Chophouse steak house in the restaurant is really really good. This was my first time here but I'll for sure be back.

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Great Stay

By

July 22, 2015

Very clean, friendly staff, would highly recommend this hotel and I would definately staff here again!

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Amazing Staff at the service of our Large Group

By

July 21, 2015

The staff was very prepared for our very large group, anticipating our needs before arrival. They arranged a pre-arrival meeting for our group leaders and made special accomodations for our group. Staff was available at all hours of the day, helping in an expedient and thoughtful way for all of our group. Many group members reported to the leadership how helpful and kind staff were in matters relating to room amenities, transportation, and food. At the end of our week at the Crowne Plaza, many voiced they felt treated as family members by the staff and were sad to leave. Thank you, Crowne Plaza Novi Management and Staff for a wonderful experience! We hope to see you again someday soon!

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