Rated 3.9 out of 5 by 57
Rated 5.0 out of 5.0 by IndyBlueCrew Great Place to stay in Novi!
Incredibly friendly staff, very nice rooms, great restaurant, and a reasonable price!! I could say more, but why??
You've just got to try this place, next time you're in Novi, MI.
April 22, 2013
Rated 1.0 out of 5.0 by Menningen Very disappointed
I have always respected check in times for hotels and do not arrive before. As my reservation stated check in is at 3:00. I arrived at 3:15, waited in line for 11/2 hours. I was with a group, but this should not matter when a hotel is properly managed. I have stayed at others and this has not been a problem. When I was waited on the person was very nice, I do not blame her for the mismanagement. After waiting in line I was not ready to hear that there were no rooms ready. I was told there would be a 10 to 15 minute wait. So I stood by the desk and waited. After 45 minutes, I asked how much longer? 10 minutes later.....finally a room!! The hotel room was in need of updating, very "worn" looking.
No, I would not recommend this hotel.
March 29, 2013
Rated 2.0 out of 5.0 by 2000knight Welcome to 1980
I continue to be disappointed by this location. I have stayed there during my Michigan trips for the past four years. I have brought colleagues, as well as our external auditors, all to their disappointment and my dismay.
The location is convenient, but the facility is so outdated I can no longer refer or stay at this hotel. I originally came when it was being renovated was told the whole building was getting a makeover. I'm still waiting. I took pictures at this visit to prove my point.
This hotel is in no fathomable way anywhere near the Crown Plaza level that I expect! It is a decent franchised Holiday Inn from the mid 90's at best.
The elevator buttons, for example, are just tiled over so you have to stick your finger in a hole to push the up/down button. Once inside, the numbers are dirty and rotated at odd angles, bathroom fixtures are outdated and even the nice marble sink top has an odd cut to allow for the 1970's heat lamp and outlet!
March 12, 2013
Rated 2.0 out of 5.0 by Bill0858 Poor housekeeping and cold showers
Stayed for 3 nights in March, 2013. Registered for 3 guests, but had to call once for towels because housekeeping didn't leave enough. Twice used the in-room coffee maker, and it wasn't cleaned out either time. Last day of stay didn't even have coffee left to make the next morning. Room was cleaned one day, but one of the beds wasn't made up. Half the showers we took were cold or lukeroom due to insufficient hot water supply. One other odd note - although there is a sign in the bathroom asking to re-use towels, there's no where to hang up hand towels or wash cloths - only option was to use the shower rod. I complained to the front desk about the poor housekeeping and cold water and was given one night off my bill. The person at the front desk was very polite and offered his apologies that our family did not enjoy our stay.
March 10, 2013
Rated 3.0 out of 5.0 by EliRB Needs updating
This facility needs some updating. The lobby area and service elevator were filthy
March 9, 2013
Rated 5.0 out of 5.0 by pickone Great stay
Wonderful staff very helpful Close to where i needed to be
February 10, 2013
Rated 5.0 out of 5.0 by DSquared Great Service!
I found the staff very friendly and helpful. After a very rough night of travel, I arrived at the hotel about 3:00 AM and was welcomed with a smile and provided a beautifully clean room. In spite of the ice and snow outside, the room was warm and the shower refreshing.
One of the best stays I've had in the Detroit area!
February 6, 2013
Rated 5.0 out of 5.0 by Ivy12 Wonderful Stay!
Everyone was so helpful and they truly made my anniversary a wonderful stay! I will definitely be back!
January 31, 2013
Rated 5.0 out of 5.0 by titan Great place to stay
Hotel is located in good location, located around good restaurants with in walking distance. The staff was friendly and helpful. The rooms are very clean, warm and nicely furnished. The bed and pillows are comfortable. The bath is stock with everything needed. This hotel was great and will certainly return again.
January 26, 2013
Rated 5.0 out of 5.0 by GreenbushG2 Training/Location
Had to attend training with another Employee from our Company and the Crown Plaza was the obvious choice. Location is perfect and the staff is wonderful. With the Shopping mall across the street and the hotel shuttle available to get you there after classes all day is another plus. No worries about traffic or parking with that service!
Manager's reception is also very nice, allows one to relax a bit and mingle with other guests as well!
December 6, 2012
Rated 5.0 out of 5.0 by DK818 Great Value-Great Location
I have stayed at this Crowne Plaza for several years. They are upgrading the rooms with flat panel tv's and a managers reception. This is hotel is in a great location. Close to restaurants, shopping and entertainment. I would definitely stay hear again.
November 26, 2012
Rated 2.0 out of 5.0 by SteveAa Not so good
Indoor pool was cold, very cold. Internet was very slow. Could not even stream Hulu from the table. Billing issues after I called to confirm payment. Vending machine empty. Manager did try to be helpful. Gave me some free beers however the time you could get them was very limited. Was told free breakfast however only got a $7 voucher and of course breakfast was much more. Ohh and the Jacuzzi had low water.
November 8, 2012
Rated 5.0 out of 5.0 by Turbine66 Great Place to Stay
Hotel is clean, nice location and staff is awesome, friendly and helpful. WiFi available (but could use connection stability improvement). Has great restaurants with very good food. I recommend this hotel.
October 28, 2012
Rated 2.0 out of 5.0 by whydoineedtoenteranicknam feedback - room for improvement
- internet was very slow (I appreciate that the internet was complimentary, but still slow)
- AC was loud and seemed to have temperature changes drastically
- there were no face towels available
- television was outdated (in comparison to majority of hotels I stay where there is an flat panel / HD TV
- reception bar was nice, but I would do without chips and salsa for a faster internet and better television
- lady's at the front desk were very nice
Why in the world do I have to enter a nickname when submitting this. That is an additional negative.
October 23, 2012
Rated 5.0 out of 5.0 by marcykayak affordable & nice
We enjoyed our stay @ Crowne Plaza, the rooms were very nice & comfy, the kids loved the indoor pool & hottub. The front desk greeted us with friendly smiles and were very helpful with anything we needed. When we were at the pool with the kids one of the friendly staff asked how we were doing which was very sweet she was giving us suggestions for things to do in the area. Overall for the price it was well worth it. We would definatley recommend this hotel to others and come back again.
October 18, 2012
Rated 2.0 out of 5.0 by WhataboutBob1 Old and Run Down
Needs updating the TV didn't work, it should have been replaced about 20 years ago. Staff was friendly, room was clean
October 17, 2012
Rated 3.0 out of 5.0 by ron58 Dark Hallways
For a quick stop over it isn't a bad spot, but if you are planning to stay long I'd think twice. My wife was uncomfortable with the dark first floor hallways and the door to our room had a very loose security latch. Staff did not inform guests that the hours to the pool changed so they had to kick out guests who where in the pool and upset a lot of guests who had just checked in and were in the pool. Some staff members were helpful when approached with problems.
October 15, 2012
Rated 3.0 out of 5.0 by BestTraveler Quiet and pleasant
Enjoyed the stay. Service road entrance to the hotel is confusing. Location is somewhat less desirable. Give extra points for staying here, since it is pricey.
October 8, 2012
Rated 4.0 out of 5.0 by Scott78 Just a little weird
I showed up for my reservation and found out I personally messed up with making my reservation. I made my reservation for a week earlier instead of my intended dates. I asked the Representative behind the counter if I was going to be charged for this stay even though I was clearly not in the room. She said there is nothing she could do about it and that I would be charged for that stay even though I wasn't there.
While I will take all the credit for this, as I personally made the mistake and she didn't, I was just confused as there was no other avenues I could take. The hotel was no where near to maximum occupancy, so it wasn't like i was taking a room away from another client.
I took a glance at the policies that I didn't know up and down which is also my fault. And I found out what she said was absolutely correct. I know rules are in place to be followed. I know there are times where these rules are bent a little when you learn more about your customer. I'm employed by a national retailer so I know all about people wanting handouts and trying to run the mill dry as they feel entitled to everything plus more. This isn't one of those situations.
I'm by no means some guy that stays at the hotels every night of every month. I do stay enough though to have a pretty good history.
I'm not looking for a handout here. I just wanted to bring this to somebodies attention. I just felt like there could of been more there to the interaction between myself and the Representative. I took ownership to my mistake that day as I did here. The interaction was just totally different from the others I've had at your locations all over the country. I felt like I was rushed along because she was afraid of the conversation that could ensue after. Sometimes a simple sorry could go a long way even though she didn't mean it.
October 4, 2012