Crowne Plaza Detroit- Novi

Hotel Front Desk: 1-248-3485000

Hotel Fax: 1-248-3485060

Hotel Email:

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Train
Amtrak

- Distance from hotel: 13 MI/ 20.92 KM South West

- Left on Novi Rd. Right on Orchard Lake I-696 West Merge onto I-96 West Exit 162 Walled Lake / Novi Five lane exit, stay in center lane through green light at top of ramp, stay on service drive to hotel entrance on right.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Parking Lot

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Hotel Highlights

Whether you're heading to a business meeting or going shopping at Twelve Oaks Mall, we can get you to your destination. Our hotel in Novi, MI provides a free area shuttle within a three-mile radius.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 169 reviews
77%
Recommend This Property
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Ratings Breakdown

169reviews

  • 5 Stars
    84
  • 4 Stars
    33
  • 3 Stars
    23
  • 2 Stars
    18
  • 1 Stars
    11

My Stay at this hotel

By

November 15, 2014

club

The front desk person was rude when I arrived. The room has a couple issues with the carpet and the curtains. Finally, the food on the breakfast buffet was cold.

Posted byCustomerCare
November 24, 2014
Dear Nameless1000, Thank you for taking the time to share with us your experience during your recent stay at our Hotel. Being our IHG Rewards Club member, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers. We do apologize that we were not able to accomplish your expectation of service and product this time and we have made note of the particular area you felt that we have room to improve. Specially we did investigations and coached our staff. All your comments have been addressed with our team. We know you have many choices when it comes to lodging and we hope you will continue to choose our Hotel for your future travel needs and we look forward to welcome you back soon. Sincerely, Brenda J. Case Manager IHGCare
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comfortable bed but problems/nice breakfast

By

November 13, 2014

the registration line was very long.
the bathtub spout was very loose
the toilet would run randomly
no refrigerator but the space was there
top of coffee pot missing (burned finger trying to make coffee)

Posted byCustomerCare
November 23, 2014
Dear Torb, Thank you for taking time to post a review of our property. We are delighted to read you did enjoy a good sleep. I apologize if some aspects of the hotel amenities and facilities prevented you from fully enjoying your stay with us. Rest assured that your comments will be reviewed by our team and take actions accordingly. We greatly appreciate your feedback as this is the best resource for improving guest services. Regards, Brenda J. Case Manager IHGCare
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Needs Work

By

November 13, 2014

platinumelite

The hotel feels old and appears that it has been worked on for several years, there are several layers of paint on everything. It is definitely not up to my Crowne Plaza standards.

Posted byCustomerCare
November 23, 2014
Dear Andrew1313, Thank you for being an IHG Rewards Club Platinum Elite member and for leaving us a feedback. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is. Sincerely, Karen G. Case Manager IHGCare
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Great hotel

By

November 13, 2014

Very clean very nice hotei frendly staff, great location with nice swimming pool & great restaurant.

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