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Rated 3.5 out of 5 by 83 reviewers.
Rated 2.0 out of 5.0 by Expecting more For the price that I paid I was expecting more. The room was not comfortable at all. The chair in the room felt like I was sitting in a wooden box, no fridge in the room, and tv wouldn't work. The sink wouldn't drain and the blackout curtains didn't close all the way, and we we're unable to control the temperature in the room When we checked out, the employees behind the counter we're visiting amongst themselves they were too busy to ask how are stay was or to come again. February 27, 2014
Rated 4.0 out of 5.0 by Wrong room The first room we were given was already occupied. upon returning to the front desk we were given another room. This would not have been a big deal except that we were very tired and having to go back down stairs to tell them the problem and get another room made for an even longer day. February 26, 2014
Rated 3.0 out of 5.0 by Reserving a room I was upset when I arrived at the hotel to find that there were no more rooms that had a king sized bed. I reserved my room online and it was for a premium king size. The front desk worker told me that they were all gone by the time my wife and I arrived and she said I should have called earlier and made sure to "hard block" my specific room. No where online does it say I need to do this call ahead practice. We we're given a handicap room with a king size bed which was fine, but would of liked a normal premium room that I reserved. The front desk lady did give us some complimentary breakfast passes which was nice. February 12, 2014
Rated 5.0 out of 5.0 by front office and staff We found the front office manager to be especially pleasant and helpful. The staff at the front desk are always pleasant and present a welcoming ambiance to all hotel visitors. There is a small area in the lobby with complimentary coffee and tea that is available for 24 hours, along with complimentary newspapers. The in room internet is free and works well. We have enjoyed our stays at the Crowne Plaza January 31, 2014
Rated 3.0 out of 5.0 by Not Worth the Money We were disappointed with the value; the appearance; and the bar. We were able to get this on special for 86 a night. We were more then happy to pay that for the Crowe Plaza as we thought "what a deal". First when we got there the keys to our room didn't work I had to go back to the front counter and have Wendy #who was a delight# fix the issue. When we opened the door to our surprise it was double room which was odd because I know I would have booked a king room for me and my significant other. When I bought up to the front she quickly corrected the issue and put us on the club floor. The club floor had nothing different from the pervious floor except a view. The elevator was not well maintained nor was the wallpaper falling off in the hallways. The rooms vents were dirty #and all that seems nit picky at this point I have reason# There was a rip in the couch that looked like someone put a knife through it and the couch was stained and degraded. Most of the IHG hotels I have stayed in have had plastic laundry bags this one didn't and although I could have asked it just seemed pointless We stayed during New Years and Roy in the bar is slow and not attentive he does pour a good drink but his service is lack luster and that's why this hotel got a fair in service. Although the bar wasn't busy you would have thought it packed at the rate he moved. After the first night my boyfriend and I were going to move but we had a lot of family and friends to visit and just didn't have time. Overall we were disappointed and would not stay here again. January 7, 2014
Rated 2.0 out of 5.0 by Don't waste your money We paid the upcharge for the "club" level, expecting turn down service and perhaps fresh towels and the room straightened in the evening, as suggested in the rate description. Never happened. The "club" floor is not key protected; it is simply the top floor with an extra charge. The walls are thin, we heard the people next door talking loudly until 5 in the morning; calls to the front desk had no results. The property is older and nicely updated with quality furnishings and a good location. This is our second stay in 6 months and we were disappointed this time. January 7, 2014
Rated 4.0 out of 5.0 by comfortable bed and nice room I had a wonderful stay at this hotel. Conveniently located and easy access to all travel routes in area. I would stay here again. January 6, 2014
Rated 1.0 out of 5.0 by Quality lower than other Crowne Plaza. First of all, I did not expect two hotels from the same brand can differ so much. I was quite disappointed with my stay at Crowne Plaza Oklahoma City. In contrast, I was very happy with the stay at Crowne Plaza Houston near Sugar Land – it completely exceeded my expectations. Like: friendly staff, nice dining room, complimentary breakfast up to 4 per room for IHG members, and coupons for drinks or snacks. Dislike: noisy air conditioner, no microwave or refrigerator in room, small bathroom, small closet in bath room, left over soap on the bath tub from previous guests, facial tissues run out and no replacement found in room, large smelly trash bags lying on the ground in the club lounge, no microwave in club lounge, and useless outdoor pool in winter. The biggest complaint was the noisy air conditioner. It woke me up a few times at night. At one time I decided to find out what this excessive noise was, and concluded that it was the air conditioner. I don’t have a sleeping problem, but this noise just drove me nuts. All other hotels from IHG brands that I have stayed, including holiday inn, holiday inn express, candlewood, and Crowne Plaza, have a microwave and a refrigerator in the room. I don’t understand why this particular hotel decided not to offer them. I called the front desk and the lady said she would send one to my room. I never saw it. The only microwave I could find was at a corner by the front entrance. It is a small one with food spills inside. It also has straws, tissues, and sugar packs next to it, like a fast food self service stand. Why does an upscale hotel need a stand like this next to the front entrance? Our room on the executive floor, the 9th floor, has a huge glass wall with no balcony. It was scary to stand near the wall, with the fear that a person might accidentally lean towards the glass and break it and fall off the building. One bed was set very close to the glass wall. We had to be careful when walking between the wall and the bed. I found a leftover bath soap from previous guests on the corner of the bath tub. Apparently the house keeper did not do a good job. The club lounge on the 9th floor has two huge trash bags lying on the ground next to the main refrigerator. The trash can is also full. The trash smells. I cannot believe any executive would sit in that room smelling the trash and talking business. For an upscale hotel, I was expecting an indoor pool. Unfortunately the pool was outside the building. Who can use an outdoor pool in winter, anyways? Overall, we are quite disappointed about the experience. That being said, the cost for a stay is lower than other Crowne Plaza, and we did get breakfast coupons. We probably should not complain as much. But we will not stay in this hotel again. January 2, 2014
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