Rated 3.5 out of 5 by 70
Rated 4.0 out of 5.0 by Pamie Service was great
Staff very friendly and helpful. The room was comfortable and what you would expect from Crown Plaza.
November 4, 2013
Rated 5.0 out of 5.0 by Draco6096 Ozzy
I have a great stay at the Crowne Plaza OKC every time I am there . The rooms are comfortable, the property is well maintained , the property is clean , the food is always good and the atmosphere welcoming . The staff is excellent. Especially the desk which is always important as they are the first and last to be contacted .
Great job ...
October 26, 2013
Rated 4.0 out of 5.0 by ForPetesSake Good choice for Business Traveler
I wanted to like this property more then I do. All catagories are solid, but mentally it's hard to overcome the fact it's an older location, although in a great location in Northwest OKC.
Rooms are nicely updated, and what does standout are the "infinity windows" - where the entire wall is a window for a unique view. Rooms may be somewhat smaller, but as a lone traveler, I didn't notice.
The TempleSpa bathroom products are outstanding. Highly recommend either using or taking home with you - especially, the Relaxation Kit on the bed. I'm a man, and this is a little foo-foo, but it is a very nice touch.
The fitness center is okay to above average with cardio, freeweights and machines. However, if there are more then three people in there, chances are you will be waiting and may want to look for a gym. I don't believe they have any agreement/relationship with one nearby.
Finally, when parking, be sure to avoid the tempation to park under the trees closest to the hotel. In the morning, your blue car will be white with bird leftovers. There are literally hundreds nesting in the trees.
October 21, 2013
Rated 4.0 out of 5.0 by NaeNae Great Front Desk
Upon my arrival I was greeted with a lovely smile from the front desk. I totally apologize I forgot the young lady name, however, i know she was a new employee.. She defintely embodied personal skills and was very cordial and professional. She was worth the entire trip.. I wish all hotel employees were as posed as she was.. You have a Jewel on your staff/team!!!!
This was my first encounter staying at a Crowne, typically I stay at a different hotel chain,but all the hotels were booked in your area and I decided to try this hotel and honestly I was very pleased with my experience.. Thank you for the kind hospitality!
This is not a complaint, but a concern: The temperature of the room did not function correctly. Unfortunately a cold front came unexpectly and the theromosat didnt work, therefore the room never got warm.. :( But not enough to cause me not to experience this hotel again. :)
I took advantage of the fitness centercand several of the machines did not work, nor did the displays..
October 20, 2013
Rated 4.0 out of 5.0 by fent night
will be going back, food a little pricey, but good, pretty good lounge to, bar tender was very friendly
October 17, 2013
Rated 4.0 out of 5.0 by buzz66 great value
hotel is a great value with very nice rooms. also good location, close to all points of interest
October 17, 2013
Rated 5.0 out of 5.0 by JVP4200 Fun experience in OKC
We had a great trip to OKC for our high school reunion from Clovis NM, as a destination reunion in OKC. The hotel staff was excellent in making our visit an enjoyable experience.
October 16, 2013
Rated 4.0 out of 5.0 by Solitaire1 Great Time
Excellent staff. I was a little disappointed in the size and comforts of the rooms. Hotel getting a little old. But the staff makes up for it! EVERYONE was there to help! From the front desk to the smiles of the maid i met in the hall the next morning. Restaurant was way above average. We had a large group in for a meeting and everyone had a pleasant time. Thanks again.
October 14, 2013
Rated 3.0 out of 5.0 by atemple Crowne Plaza
Nice hotel with convienant location. There was no hot water which was a problem.
October 14, 2013
Rated 4.0 out of 5.0 by GsGood Excellent customer service, food, and atrium/bar ambiance.
The initial check in area and atrium/bar area are well done. Comfy couches and cozy nooks for a variety of guest needs surround a lovely rock water wall. This gave us a wonderful place to relax with a drink and some delicious Tiger shrimp cocktail, filet minion done almost perfectly, and after a food coma, some delicious desserts! Kudos go to the staff and chef! Thanks go to the general manager for the recognition.
Hopefully the rooms will be getting renovated as nicely as the entrance and atrium. I was only disappointed in the smell of the room, however I did not complain as it was a bit late. I also didn't receive room upgrade that I'm used to, but the manager ensured my package includes enough comps to make up for it. I'm good with, yes, I'd recommend it..... When the rules are finished-our redone, it will be a lovely stop over spot.
*add a Spa and it would be a great relaxing destination as well*
October 12, 2013
Rated 3.0 out of 5.0 by RodFrank Crowne Plaza OKC - October 2013
I stayed at this hotel recently for a wedding that I was in town for, which was recommended by the bride & groom. The hotel was conveniently located not too far from the airport or the venue where the wedding took placepl plus there were restaurants close by too. When we arrived the power was out at the hotel as well as the entire block so that delayed our check-in a few hours. Also our room was not the tidiest, there was hair in the bathroom shower, on the toilet, as well as on some of the towels that were in the room. Besides the delayed check-in and the cleanliness of the room, the stay here was just okay. Would have appreciated more than an apology for the power outage but its understandable I guess.
October 10, 2013
Rated 5.0 out of 5.0 by js68 staf
MY STAY WAS EXCELLENT, THE STAFF WAS GREAT. A GIRL AT THE FRONT DESK WAS SO HELPFUL NAME LOGAN YOU NEED 10 OF HER MADE MY WEEKEND SO GREAT.
THANK YOU AGAIN
September 25, 2013
Rated 5.0 out of 5.0 by Msmedi8tor Always a step above the rest!
Every time I stay here is better than the last time! Great staff and wonderful atmosphere. The rooms are quiet so you'll never hear any outside noise. If a peaceful rest and a comfortable stay at a great value is what you want and need, then this is your place to stay in Oklahoma City.
September 8, 2013
Rated 2.0 out of 5.0 by Travel24701 Never hold a Conference Here!
I held a conference/seminar at this hotel last week. The sleep room and related accomodations were what was expected of any Crowne quality hotel, but the banquet coordinator and seminar setup was horrendous! We were contracted to be in a large conference room on the lower level of the hotel, which was a perfect size for our function and was in our contract (I showed a copy to the banquet manager). A larger group rented the room next to us, and requested that our contracted room be used for their lunch buffet. Banquets proceeded to move our function into the back of the cafeteria/restaurant, unbeknownst to us. The room we were moved to was approximately the size of a large sleep room, and in absolutely no fashion would hold 20 people and 6 extra tables of supplies which were required for the course. I spoke with the banquet manager, who stated that she "could put us wherever she wanted us", and we had to make it work. We went ahead and set up the seminar the evening before as usual, and when we returned the next morning, everything had been moved out of the conference room. Space does not allow for a full description of the mess and drama which was associated with trying to host a course at this hotel. Long story short, neither I nor my company will EVER hold a seminar or conference at this hotel again. I teach seminars all over the country, and this was the WORST experience I've ever had!
August 28, 2013
Rated 5.0 out of 5.0 by Sayra44 A spectacular place to stay in Oklahoma City!
The staff and service at the Crowne Plaza Oklahoma City surpasses that of any hotel I have stayed at. A very clean and well maintained hotel. Kudos to everyone I came in contact with.
August 26, 2013
Rated 2.0 out of 5.0 by Unimpressed123 Not a great 1st experience
Stayed at Crowne Plaza for a sporting event last weekend. We chose the double-bed option. There was no fridge (which was hard, since we had snacks and water bottles that we then had to keep on ice instead.) There was no microwave. Our room was right by the ice machine and elevator, so it was constantly loud. The stopper in the sink did not work. The beds weren't even queen size, and were hard as a rock. There were no towels by the pool (had to ask them to replenish.) I'd say overall, not a very good impression. Even at a group rate, we still paid more than most hotels we've used for previous trips, though there was FAR less offered. The only compliment I have is that the group breakfast provided was excellent.
August 22, 2013
Rated 3.0 out of 5.0 by ARod2123 Good from far but far from good
You can tell from just walking in this Hotel, that once, a lonnnng time ago it was a great Hotel. Now its just very out dated. Even the elevators are very very small and uncomfortable when 4 or more people are in it at a time. The Rooms are very clean and nice updated furniture but no mini fridge. bathrooms are somewhat updated but very small. The sprinklers for fire emergencies are very low, I hit one on accident taking off a shirt and thanked my lucky stars I didn't break it and created a huge mess. The Staff is very nice from beginning to end had no bad marks of the staff, very helpful, fast and actually knew what they were doing. Pool area is nice, lots of chairs and pretty good sized pool. Hot Tub was a little out dated and small and jets don't work. I used my reward points to stay here so I cant complain to much but next time I use my reward points I will be staying at the Holiday Inn Express. Its less fancy but from my experience a lot more updated, free breakfast and a mini fridge.
August 21, 2013
Rated 3.0 out of 5.0 by BKC001 Decent Stay
I have stayed in the tower and I have stayed in the pool rooms. Each have their pros and cons. The tower is cheaper but has 10X more noise from all directions.
The pool rooms are more secluded and have a lot less noise. During the summertime they are too humid and your sheets feel wet. And during the winter the walk out to them is freezing cold.
I would say book the pool rooms in the spring and fall when it is 70-80 degrees out.
August 18, 2013
Rated 4.0 out of 5.0 by HanoiIG Well worth the (cheap) price
The Crowne Plaza is out on a ring road near and "edge city." The room was quite large and the bed "sleepable." Service was amazing as whenever we needed something, they brought it right away.
No breakfast but it was easy to find. Staff helped me find the New York Times which made our Sunday a perfect day.
August 16, 2013
Rated 3.0 out of 5.0 by Bilbo1 Inconsistent housekeeping, where's the Crowne Club welcoming buffet?
Great checkin and checkout, housekeeping missed a few items, not consistently good. Breakfast is great! Worst thing was the Tuesday welcome buffet for Crowne Club members that I have enjoyed over the last couple of years was discontinued. That was one of the things that made me come back. I may have to look elsewhere next time, as it's pricey and in need of a facelilft.
August 12, 2013
Rated 1.0 out of 5.0 by DrDanTX Stay away from Crowne Plaza OKC
This is my second time staying at this Crowne Plaza and the first stay was horrid, but this was even worse. When I checked in I told the desk manager about my experience last time, when I presented and the audio was terrible and nothing was done about it. She called the banquet manager, who is useless, and we went down to the room and I pointed out some water stained tiles, which she replied "I don’t think they're that bad." This should have been my first sign that trouble was brewing.
The next day I head downstairs to eat, which the first time was terrible because the waitress ignored me because she was flirting with some construction guys, but I let that go knowing everyone needs love right. Well, this time the server (a different one) was straight up rude. She only filled my coffee cup once, it wasn't busy but she just kept walking into the other dining area. The buffet is gross. The eggs are runny, the sausage looked like they were swimming in a pool of grease, and the oatmeal had this crusty film on it. They only have the buffet for $15.00. I paid that much for coffee and two little boxes of cereal. I will never go back. I had to track her down to pay and then she took the pay sleeve and just kept walking around. I had to stop her and say “Could you run it, so I can leave please.” The she ran and shot me a dirty look.
Also, they tout that they have Starbucks in the lobby. BTW, it is never filled and was empty each time I checked. Ridiculous how this property is run.
During my presentation, there is NO audio. Not bad audio, but NO audio. Fortunately, my coordinator contacted the banquet manager, same one from yesterday, she told the coordinator, "I guess I should have listened to him yesterday when he said he had problems." She called the a/v people, which are off-site, and an hour-and-a-half later the audio was working. My presentations represent me and this hotel is not worth anyone’s business, let alone looking like you represent a substandard product. Go elsewhere. Go to a hotel that listens to its customers and cares about quality and professional presentation.
August 5, 2013
Rated 3.0 out of 5.0 by SusieQ61 Good Value with Mediocre Service
Although the room was clean and attractive, the lobby is uninviting. The hotel breakfast was dismal at best. We extended our stay, but the staff did not record that. Therefore, our room was not cleaned on the final day. As we did not receive our invoice under the door in the morning, I wonder if they did know we were staying and short staffing prevented housekeeping.
July 22, 2013
Rated 5.0 out of 5.0 by ChooChoo Always a great room!!!
Enigma Lounge is awesome! Food is great! Breakfast buffet is always hot and fresh.
July 18, 2013
Rated 4.0 out of 5.0 by SmittyOK Check IN
Three in the afternoon and my room was not available and had to take a lesser room at the same cost.
July 8, 2013
Rated 1.0 out of 5.0 by Mh2013 Hotel in need of remodel
Upon arrival the front desk used walkie talkies to see which room to put us in. Despite having a poolside reservation, we were given a tiny room with two tiny beds which was not poolside. After complaining about the room, we were given another small room with a rollaway bed, which was adequate but not luxurious in anyway. Ceiling had visible water damage stains in our room. Also, ceilings were very low. Elevator was very small and it was nearly impossible to get the cart inside the elevator and get the elevator to close. Ceilings were barely tall enough for the baggage cart. I would not recommend this hotel for the price I paid, I expected more.
July 6, 2013
Rated 5.0 out of 5.0 by lgened Great Experience
Wonderful recognition of Priority Club members. Hand Written welcoming letter, upgrade without request, free Internet, and a buffet breakfast included.
July 3, 2013
Rated 5.0 out of 5.0 by SA81 Great hotel
Great hotel and a staff that makes you feel like you are at home. Rooms are comfy and spotless. Nice plush beds and towels.
I will be staying here again because of my wonderful experience. Also the food at the restaurant was great too. Keep up the good work.
June 21, 2013
Rated 5.0 out of 5.0 by Msmedi8tor Always Great
I stay at the Crowne Plaza almost every time I am in the City. They have the most comfortable beds of any hotel I have every stayed in. The staff is always professional and courteous. I've never had to wait longer than a few minutes to get checked in and if I've ever had an issue they are quick to address it and make it right. I highly reccommend Crowne Plaza to anyone.
June 18, 2013
Rated 4.0 out of 5.0 by KYAZFan Tornado Experience
My daughter and I were impressed with staff during the May 31, 2013 tornado experience. Will definitely stay here again and recommend to anyone going to OKC. Thanks again for keeping and making us feel safe during this experience.
June 10, 2013
Rated 5.0 out of 5.0 by CJH1969 Most Recent Stay
Excellent place to stay. I stay here often on business and I wanted to say thank you for the new treadmill. Since my work requires me to travel so much getting some physical activity in is essential for me when I am not working. Walking outside is not always optimal because of weather, automobile traffic, and transients in the area so having a place to exercise is important to me. As always your staff is excellent. They are polite, patient, and understanding. I know that because you are such an excellent establishment you book up quickly but your staff makes every effort to accomodate me when they can. The rooms are always clean and may at times have a small issue like a tub that won't drain or a toilet that won't flush but when I ask someone is always prepared to get it fixed. Thank you for hearing my request and getting that treadmill. Thank you for being so patient with the many many guests that filter through your hotel especially with the most recent disasters that have hit the area.
June 10, 2013