Rated 3.8 out of 5 by 108
Rated 4.0 out of 5.0 by Winker Nice hotel within walking distance of Amway Arena
10/15 minute walk to Arena, area just around the hotel can a little dodgy but you are quickly in medical university area and then the arena. Lots of people walking from arena back to hotel after the game so was safe enough. Good value for hotel near the arena nice rooms, nice staff, convivial bar.
March 18, 2013
Rated 4.0 out of 5.0 by SFVFL Stayed Overnight for a Concert at the Amway Center
My stay was during Spring Break and the hotel lobby was very loud and active.
The check in process was smooth and my room was fine. It wasn't great nor was it bad. It was a room with two full sized beds that were comfortable. The bathroom was renovated with a cheap bath tub cover and it shows.
This property has changed hands over the years but it's a fine hotel in a downtown setting. It's located right next to I-4 in downtown Orlando but the noise from the roadway didn't bother me.
The hotel has a free shuttle to the Amway Center for sporting and musical events and that's a nice service to offer. The restaurant also serves delicious food but the service is a little slow.
I'd stay there again if I have to spend a night in Orlando.
March 17, 2013
Rated 3.0 out of 5.0 by Jim60 Our stay at your property in Orlando, FL
Hello, I stayed at this location for several nights. While the staff were very good, the location lacks cleanliness. The glass on top of the desk was filthy between the glass and desk; mentioned it twice - it was never cleaned.
The mugs were NEVER cleaned the whole week we were there - my wife would boil water in the microwave to clean the mugs. Mentioned it once - never addressed.
VERY disappointed for this to happen in a CROWNE PLAZA, Upon checking out I told the man at the desk again - and he apologized but no offer of a reduction in the cost of my stay, or free parking - nothing. Just 'sorry'. Yea, that helps if you say it on day one and then change the behaviour.
I am finding that the brand is getting tarnished at both Crowne Plaza and HI Express... does anyone care?
March 16, 2013
Rated 1.0 out of 5.0 by Sleeplessinorlando Noisey, noisey, noisey
If you think you are going to get a good night's sleep in the hotel, think again. I was on the 14th floor and the traffic was non-stop outside. Slept four hours a night. The bonus, a train came by at 4 a.m. and blew it's whistle five times!
Also, a woman in the bar said she spit in my drink while I was away from the bar. The bartender stood there like a mummy and said and did absolutely nothing.
I will never stay in this hotel again.
March 13, 2013
Rated 5.0 out of 5.0 by RoadWarrier1 Excellent place to stay in Orlando
I stayed in Orlando recently for business and enjoyed this hotel's location and value. The staff was super friendly and very professional from the valet to the front desk. My room was comfortable, clean and quiet. I didn't eat at the restaurant so can't comment on the food. I plan to stay again the next time I'm in Orlando, for business or pleasure.
March 11, 2013
Rated 3.0 out of 5.0 by jafrank service
My first suite's Living Room TV had sound but no picture. Tried to call downstairs but could not find a phone in the living room. Used the one in the bedroom to get maintence to come up. He did not know how to fix it and blamed it on the new satelite system you recently installed. I tried the one in the bedroom and it worked perfectly. I also mentioned to him about the phone, he thought it was odd there was not a phone on the desk.
I called back down and asked for a new room and they were quite helpful in getting me a new room (1100). 2 phones and 2 tvs that worked!
March 10, 2013
Rated 4.0 out of 5.0 by aceinc Great place, a few caveats
Stayed overnight, and found the front desk staff pleasant, knowledgeable and helpful. The room was clean and much better that I expected. More space, better decorations, and amenities than anything I stayed in lately in this price range.
We ate dinner in the hotel and it was good, the service was acceptable. We were supposed to eat breakfast, but after waiting for a table for 5 minutes (they were less than 1/3 full) and then sitting at the table 15 minutes before a waitress came to inform us that they only had one cook, and not bringing us water. She also informed us they had no decaf tea, and offered hot water and lemon. After waiting another 5 minutes without seeing the waitress to take our order we decided to leave.
I went to the front desk, to see if I could get my money back for the breakfast vouchers, they said no, but a manager took pity on us and gave us a credit for the valet parking that we had paid ($18). Unfortunately this put us behind schedule, and we were unable to get a real breakfast before our appointment.
The other minor (for us) issue, was that there is road noise from I-4 we were on the 9th floor close to I-4. it did not impact our sleep. I expect if you get a lower room closer it would be worse, and higher and farther away would be better.
I would definitely stay here again at this price, I would not get breakfast vouchers, and I would ask for a room high and away from I-4.
March 7, 2013
Rated 4.0 out of 5.0 by StAug39 Nice, Clean Hotel
Stayed here will in Orlando for a concert. Nice hotel close to Amway Center. Staff was very nice at check-in and check-out. The room was very clean and doesn't have that "hotel smell" that most places do. The hotel itself is very quiet. I didn't hear any noise from the hallway even though I was across from the elevator. The only noise is the traffic from I4 which is a bit loud but I was expecting that considering the hotel is just off the exit from I4. . I did think the $15 self parking fee was a bit high but almost all hotels charge about the same.
March 6, 2013
Rated 3.0 out of 5.0 by Ticked24 Compliments to the general manager
After having an incident at the hotel, and speaking to the general manager. I was pleasantly surprised by his genuine concern and professionalism. He investigated what happened thoroughly and then rectified the situation to my satisfaction. He did what he said he was going to do, and followed up on everything in such a professional, pleasant manner. Much appreciated, as you don't always encounter people that genuinely seem to care and follow through. Much appreciated!
March 5, 2013
Rated 3.0 out of 5.0 by DT1960 Restuarant service and staff
It took over a half hour to receive our food in the restaurant and when we received it, it was cold. When we complained about that and flat beverages, the server got a nasty attitude. The wait in service happened twice within a two-day stay! I should have learned my lesson after the first experience but decided to give it another chance. I wasted my money and my time. Because of that (the property only has one restaurant), I would not recommend this propoerty nor stay at this brand again.
March 5, 2013
Rated 3.0 out of 5.0 by Lizardman39 Very nice room, however not cleaned completely
The room was very nice and the bed was extremely comforatable. There was no coffee the first day and when I called to have some brought in I had left the room. I didn't check when I returned and in the morning I realized they had left the wrong size coffee pack for my coffee maker. I made coffee, but it was way too strong. I had the same thing the next day. Also, the maid never cleaned the coffee pot filter or cup I used. She also left a dirty towel in the bathroom and only one partial roll of toilet paper? Must have been in a hurry. Self parking is very expensive.
March 4, 2013
Rated 5.0 out of 5.0 by jeffreyp Excellent value
I was upgraded to a suite (member of the "club"), which was huge, 2 rooms with a kitchenette, nice bathroom, large shower, etc. Bed was excellent. Downtown Orlando was a bit of a distance but walkable. I didn't notice other hotels that were much closer. Bar off the lobby had a good selection of beer (although beer lovers should head for Frank 'n stein).
February 23, 2013
Rated 5.0 out of 5.0 by LHR123 Great value
Very nice. Staff friendly and helpful.Convenient location, right off I4.
February 17, 2013
Rated 2.0 out of 5.0 by norton73 NOT WORTH IT
I'M A PROFESSIONAL TRAVELER, 220 HOTEL NIGHT PER YEAR. I FOUND THAT PEOPLE MAKE ALL THE DIFFERENCE AND POLICY AND ATTITUDE USUALLY START FROM THE TOP AND WORK WORK DOWN. I WAS UNFORTUNATE ENOUGH TO HAVE JENNA TELL ME HOW THINGS WORK AT HER HOTEL AND MADE TO FEEL VERY UNWELCOME AND UNCOMFORTABLE.
THERE ARE HUNDREDS OF HOTELS IN ORLANDO, DON'T WASTE YOUR TIME AND MONEY AT THIS ONE.
February 15, 2013
Rated 4.0 out of 5.0 by RyanFamily Very nice!
The location is very convenient and within walking distance to the Amway Center. The hotel is very nice and the rooms are comfortable. We only have complaints about the location of the ice maker and the wait time for the elevators. We were on the 13th floor and the only ice maker was on the 2nd floor. After waiting for 10 minutes for the elevator there and 5 to go back (not exaggerating) we got our small bucket full of ice.
February 1, 2013
Rated 5.0 out of 5.0 by Brian100 Amazing customer service
Left my wallet at the airport by accident. The gentleman working the front desk along with his mgr. could not have been more accommodating. I had zero identification. Fortunately, I had booked the room with Priority Gold points and have my member number memorized. After a few "security questions" and it was obvious I was who said I was, I had my room key.
Acknowledging what a junky day I was having the mgr. went above and beyond and upgraded me to a large suite that was truly awesome.
I can't thank them enough. The guys working last Friday night, sorry fellas I forgot your names, were the best.
Thanks a million.
January 19, 2013
Rated 4.0 out of 5.0 by lp89 Comfortable and nice
The staff was extremely helpful, especially the valet attendant and housekeeping, and the hotel had many amenities (fitness center, free wi-fi, business center, restaurant, room service). The hotel was nice and comfortable. A few things to note, my room faced downtown and the interstate was very noisy. It did, however, drown out any hotel noise, which was nice. The only ice machine is on the 2nd floor so it might be inconvenient for those (like me) who stayed on the top (14th) floor. The real drawback for me was the hotel is not close to the downtown area. I would not want to walk from the hotel to downtown after dark. Also there are no convenience stores near the hotel so if you want a drink or a snack, and don't have a car you have to rely on the hotel vending. There was a microwave in the room but no refrigerator.
To take a cab from the airport was $50. Next time I will rent a car and pay for the hotel parking.
Overall, I enjoyed my stay and would probably stay here again, provided I rent a car.
January 18, 2013
Rated 2.0 out of 5.0 by melabo bad experience
stayed 5 nights in this hotel, it's noisy railroad passes, the maid never made good cleaning. There were only 2 towels and we were 4 people, so we always had to ask them to give us more, the pillows were always lying on the floor because he did not put in bed, missing shamppo, toilet paper and other.
amusement parks are away, the restaurant is bad and expensive and the service was very slow even though there were no people.
the reception area was always dirty especially in the area of the elevators. the pillows seemed a piece of brick
the truth would not return to this hotel
January 17, 2013
Rated 5.0 out of 5.0 by Sandcastle Professional Hotel with Personal Service
Updates in hotel were very nice. Each person we encountered at the hotel were very attentive and made us feel welcomed. The lobby area is small but nicely furnished. Our room on th 14th floor was very nice 2 room suite with all the special touches. My only issue was the elevators which seem slow but the hotel was very busy with guests.
January 7, 2013
Rated 4.0 out of 5.0 by doncha Comfortable Bed
The only problem I had was the noise from the highway. I am a light sleeper because you are right next to the highway. But the staff quickly accommodated me and gave me ear plugs. I had the best sleep ever after that. The restaurant has good food, the workout facility is great and the hotel smells wonderful.
January 5, 2013
Rated 5.0 out of 5.0 by Tonie Just as expected
I have stayed here near a dozen times in the past three years and am NEVER disappointed. The location is great for the Amway and Church Street. The beds are incredibly comfortable and clean. Matthew at the front desk went above and beyond at check-in. Thanks Matt!!
January 4, 2013
Rated 3.0 out of 5.0 Rocky start to an comfortable stay
We arrived late afternoon so that we could settle into the hotel, relax and grab some room service before our concert that evening. When we got to our room it smelled terrible so we had the hotel immediately switched us to a similar room (not as nice). We asked at the front desk about local delivery and were recommended to order room service. When we arrived in our 2nd room there was no room service menu which we had to again asked the front desk for assistance. By this time the hotel was getting very busy and it took us another 35 minutes to get the menu. We ordered room service which was by this time very busy and it took almost an hour to deliver our food. We were missing part of our order and it took aother 20 minutes to get dressing delivered for our salads. Because of all of this we missed our reserved shuttle ride to the arena and was put on a waiting list. To make the concert in time we took a taxi which cost us almost as much as the hotel parking. Once we were back in our room after the concert we had an enjoyable and comfortable stay but it just goes to show you that all the proper planning on your part can be undone by poor planning on the hotel's part. I know it was a series of small events and a busy environment that caused most of our issues but we did try to plan ahead and it did make the beginning our evening stressful instead of relaxing. It is a nice hotel in a great location but the hotel might want to think about adding a couple extra hands for special events.
January 2, 2013
Rated 1.0 out of 5.0 by Willow64 Service
The staff was less than helpful. The do not disturb sign was on until I left the room at 11:30 a.m. I returned to my room at 9:00 p.m. the room had not been cleaned. The staff was argumentative and it was a chore to get clean towels.
The property offered no perks for being a Platinum Priority Club Member.
Unfortunately I left behind some personal items. The situation was handled unprofessional and not in a timely manner. I asked for the items to be overnighted at my expense, six days later I am still waiting for the items including my medications.
December 18, 2012
Rated 2.0 out of 5.0 by Foxy76 Bad service
This Crown Plaza staff doesn't know the meaning of hospitality.My wife and I stayed here for 2 nights in mid November on a romantic getaway. When we arrived we were greeted by Israel who helped with our luggage and was the only staff member who seemed to know anything about hospitality out of our entire stay. This hotel is a average Crown Plaza at best they charge for parking (13 dollars a day)and held 50 dollars a day incidental fees which isn't disclosed before booking, we travel frequently and have never had this happen certainly not with a credit card on file so look out for that. We paid for breakfast in advance and didn't receive our voucher at check in an caught another headache getting them. We also ate at the restaurant on the premises slow service and horrible wings. The breakfast was good ,but would have liked to have a choice (if you pre pay they choose for you) not cool. The area isn't the best there is a Salvation Army across from the parking lot and one night we saw law enforcement detaining a couple of people in that area.Upon leaving the bellhop was nothing like when we arrived she actually took a call while handling our luggage and was texting on the elevator. We expressed our concerns to the Manager and in so many words was told tough luck deal with it.We will not stay here again I do not recommend this hotel I've seen much better from the Crown Plaza I'm very disappointed.
December 16, 2012
Rated 4.0 out of 5.0 by Ramona Nice Hotel
The location is very good if you are doing things in the downtown area and it is very, very, like out your window, close to I-4.
The room was large and beds were nice. Not much space for hanging clothing (luckly I was there only one night).
Was a bit dissapointed with "business center" which is just two computers sitting in a common area. Had to do my work with teenagers behind me who who were meeting up for day at Disney. Was hard to work, which is why I gave this hotel 4 stars instead of 5.
December 15, 2012
Rated 4.0 out of 5.0 by cotamsn Bar
The bar was extremely expensive to have a coctail at. We paid $9 for draft bears and $10 for well mixed drinks. I thought it was high especially when the food cost was reasonable.
December 5, 2012
Rated 4.0 out of 5.0 by GARY13 WELL APPOINTED ROOM
WE FOUND THE ROOM TO BE COMFORTABLE AND WELL FACILITATED BUT THE TRAFFIC NOISE WAS A LITTLE OVER THE TOP AS THE WINDOWS BLOCKED NO TRAFFIC BOOM AT ALL WE MADE OUR SLEEP BROKEN.....
November 30, 2012
Rated 4.0 out of 5.0 by MikeSAT1 Great value for the buck
Central location, great staff, good breakfast, they have a fitness center. I will stay there when I go back to Orlando.
November 21, 2012
Rated 4.0 out of 5.0 by MrMike24 Poor Service but great hotel
Front desk staff gave "generic" answers and was not helpful. Quick to push you away.. Restaurant/Bar staff was awesome. Valet staff were idiots and didn't want to deal with anyone. Sign at the desk says "call valet to use shuttle and make a reservation." When you call valet they said you must walk down to valet and read the instructions. Lazy and silly. 1 bedroom suite contained a full kitchen but absolutely nothing in the cabinets or drawers (utensils, cups, plates, etc). No more sleep masks compared to the staying there last time in the same suite. Three elevators are soo slow.
November 21, 2012
Rated 5.0 out of 5.0 by Ashley1982 THE BEST HOTEL IN ORLANDO AND FLORIDA
Not only does this hotel have an amazing location right next to downtown Orlando, a free shuttle, GORGEOUS rooms/suites....but it also has the most amazing, helpful, friendly staff. This is the ONLY hotel I will stay in when traveling to Orlando for work or pleasure. I have probably stayed there over 100 times in the last 2 1/2 years and I have not had any bad experiences. When there make sure to say hi to some of the quality staff - Jenna, Abigail, Jamie, Austin, Zachary and DEFINITELY stop in the bar and have a drink with Suzy too!!! She makes a mean cocktail. I am sure you will agree that the staff make this place extra special :-)
November 16, 2012