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Rated 4.5 out of 5 by 215 reviewers.
Rated 4.0 out of 5.0 by Big room and wonderful bed We have stayed at this hotel every year since its first year. We have always had wonderful service and the rooms are great. Unfortunately this time, we did not have cable for two days and the sink in our bathroom had drainage problems. We love the location and staff and will continue to stay at this hotel in the future. February 12, 2014
Rated 5.0 out of 5.0 by Nice, comfortable, clean Great hotel. I was impressed with the room cleanliness and comfort. Was not thrilled with the parking fee, but the room was worth the price. Would stay here again. February 12, 2014
Rated 5.0 out of 5.0 by Comfortable and quiet room The room was very quiet, the bed was extremely comfortable and the temperature control of the room was perfect! February 11, 2014
Rated 3.0 out of 5.0 by Room was adequate As I work in a hotel, I usually have a higher standard in mind then most other people. As I realize this, I keep that in mind when observing the service received. I thought the room was adequate and sufficed for what we were looking for. However at check in I felt that the agent taking care of us didn't seem to be engaged during the process. As a result I wasn't sure which elevator to take to the room. I asked a gentleman at a kiosk in the lobby how to get to my room number and he replied ''I don't know, I just assist with park tickets and shuttles." If you work near the front desk you should be able to answer basic questions such as these to provide the best service as possible. In the hotel I work at if you don't know an answer to assist a guest it's your responsibility to find out and provide the best service (not to pass the buck). When we got to the room, I pulled out the extra pillows for the pullout sofa and found hair on them. I spoke to Housekeeping and they switched it out. Later in the evening after a family member took a shower, the nozzle got jammed and we couldn't shut the water off. After calling Front Desk, maintenance did assist pretty quickly. Greg was very good about calling us and following up to make sure everything was okay. Working in a hotel I know things happen, but there were a couple service standards missed during our stay. February 10, 2014
Rated 5.0 out of 5.0 by Superb Experience all around Really enjoyed one night at this beautiful Crowne Plaza -- our first of the brand. As Platinum members, we were given very nice, large, comfy rooms on upper executive floors, with special secure access, which in turn gave us access to top floor evening and morning snacks. Nice touches all around. Stunning view. Outdoor pool and whirlpool were fantastic -- even in December. Staff really made us feel genuinely welcome. Hope to be back. February 7, 2014
Rated 5.0 out of 5.0 by wonderful staff and service Lisandra, Douglas, and Tommy were the BEST!!!! Lisandra was so accommodating as we checked in making sure we were welcomed and comfortable. Douglas was most helpful suggesting great restaurants and providing coupons for appetizers, etc at these restaurants. Tommy helped my husband with golfing info. February 2, 2014
Rated 5.0 out of 5.0 by Great location and very nice hotel This hotel is very centrally located for Universal Studios area. The hotel is very nice, clean and comfortable. Hotels around this one do not charge for parking and I feel this hotel should not charge for parking. They do not have a parking deck and just tell you to park anywhere on their property. If you are a member of IHG Rewards, there are some nice perks like coffee service and it you are a VIP, free continental breakfast. January 29, 2014
Rated 4.0 out of 5.0 by Convenient and easy access The staff were all more than helpful and very pleasant . Room on 12 th floor had a nice view and very quiet..easy access to parking in rear of building. Only small issue was that breakfast buffet could have had a tad more variety ..but no big deal ! January 28, 2014
Rated 4.0 out of 5.0 by very comfortable and welcoming We was very impressed with this hotel and it's amenities the staff were so helpful and pleasant as well. The room was well appointed and fresh reason for 4 stars and not 5 the air conditioning unit sounded like it come from the engine of a 747! January 28, 2014
Rated 5.0 out of 5.0 by Very good hotel - perfect localisation Very good my stay there . Breakfast could be better, served in a small place and with not to much options of food. January 27, 2014
Rated 5.0 out of 5.0 by Friendly staff, nice room, delicious breakfast. Crowne is one of the best hotels, staff are very friendly and helpfull, they serve a very nice breakfast in the executive level floor, i will come back again for sure! January 25, 2014
Rated 5.0 out of 5.0 by Excellent Service but pull out bed uncomfortable. We appreciate your Manager Ms. Lacey during our check-in, she was delightful and down to earth. We enjoyed swimming in your heated pool that evening. However, my sister stayed with us and said her pull out bed caused her skin to itch. She didn't know if it was the chemical used in the linen or the mattress itself. Our Bell Hop was terrific and full of helpful information. Our Desk Attendant responded to my refrigerator inquiry immediately sending up a repairman expediently. I had a nice time shopping in your little gift shop. We had a terrific stay with you and would definitely recommend the Crowne Plaza, Orlando to our friends and family. Thank You! The HoneyYous January 22, 2014
Rated 5.0 out of 5.0 by Great Hotel. Great Staff. Everyone is always willing to make your stay a great one. I have stayed here many times and always get great service. I will be back soon. January 19, 2014
Rated 5.0 out of 5.0 by Great Hotel in Every Way We had a wonderful experience in this hotel. Food was excellent both in the restaurants and with room service. (Executive Lounge has a very nice set up as well). Hotel staff was friendly and helpful. Doorman knew taxi prices when we weren't utilizing the shuttle service that the hotel has to the parks. Beds were comfortable and this hotel gets a huge thumbs up from my family. January 18, 2014
Rated 5.0 out of 5.0 by Excellant stay Great hotel well located excellant experience will be back January 14, 2014
Rated 2.0 out of 5.0 by Poor Toilet Problems Check in on Sunday and I called for a mini - refidg and was told the hotel was booked and none were available and was instructed to call in the am for a mini refridge and I did that. The lady I spoke to on Monday at approx. 6:00 am said " congratulations we will bring you a mini fridge to room 1211. I spent the day at theme parks and returned at approx. 8:00 pm Monday and saw that there was still no Mini Fridge in the room. I called the front desk and was referred to Maria the manager. I spoke to Maria and she apologized that I did not get the mini fridge and I also informed Maria that housekeeping did not resupply the toilet paper nor shampoo and soap and towels. Maria apologized and Towels soap and shampoo was deleivered to my room by the front desk. The toilet in my room was malfunctioning every day while we stayed . I called the front desk AND INFORMED THEM ABOUT THE PROBLEM THE FIRST NAIGHT - sUNDAY AND THEY SENT A ENGINEER TO FIX IT BUT EACH TIME I FLUSHED THE TOILET IT BACKED UP AND WOULD NOT FLUSH. I AM NOT HAPPY WHITH MY STAY AT ALL. ALSO VERY LOUD AC UNIT. January 8, 2014
Rated 5.0 out of 5.0 by Unforgettable Unforgettable experience , a magic and wonderful place , beautiful , comfortable , perfect !!! January 7, 2014
Rated 4.0 out of 5.0 by great stay very nice hotel, especially with the top floor guest arrangements and stay. service of the concierge and tourdesk was outstanding and overall knowledge for tourist attractions perfect. recommendable to other tourists. January 7, 2014
Rated 4.0 out of 5.0 by Great location Facility and location were great. Kids running loose unsupervised and damaging property put a damper on the experience. When we asked security about the unsupervised and destructive children we were told they were there every year at this time and there was nothing they could do. My suggestion is banning them from the property in the future. Certainly that would go a long way to attract repeat customers. Otherwise the stay was fantastic. January 6, 2014
Rated 5.0 out of 5.0 by Friendly staff and comfortable room/beds We didn't spend much time at the hotel except to sleep, but the bed was comfortable, the rooms were large, and everything was very clean. In a great location. Being an IHG member, we enjoyed the recognition given. January 5, 2014
Rated 5.0 out of 5.0 by Great Staff The folks at guest services were very knowledgeable and helpful. The Elements dining area was very nice and Glenda The Mix Master behind the bar was especially awesome. January 5, 2014
Rated 4.0 out of 5.0 by nice hotel The hotel and staff were very nice. I am not sure that im ok with paying over $80.00 in parking fees after I paid for the room. I feel that parking should be included. Also we fiund a pill and dirty socks under the bed wasn't very pleased about that, however over all it was a nice hotel. January 3, 2014
Rated 5.0 out of 5.0 by Exceeds Expectations This property continues to be one of my IHG favorites. Great staff that are always accommodating and happy to serve. Excellent room. Comfortable bed. Able to accommodate my upgrade for the two rooms I booked previously. Fantastic location. There's a reason I keep coming back and recommend this hotel to others. Keep up the great work! Exceptional in every detail. January 2, 2014
Rated 5.0 out of 5.0 by Awesome stay Great service and accommodations. Beautiful property that is clean and maintained properly. Staff is friendly and helpful. Definitely a wonderful place to stay in. December 28, 2013
Rated 4.0 out of 5.0 by George's Stay Why can't they offer wine at reception for priority club members? Some of us do not drink beer. December 22, 2013
Rated 4.0 out of 5.0 by excellent hotel excellent hotel and very comfortable, good location and very quite December 22, 2013
Rated 5.0 out of 5.0 by Very comfortable bed and great service from staff. Dec.21, 2013 I just want to thank all the staff for my most recent stay@Crowne Plaza Universal. It was my: "Birthday Weekend" it was fabulous. My first time staying, very clean & fresh. I will definitely stay again. Thank you, for making my stay "the best ever" December 21, 2013
Rated 4.0 out of 5.0 by Another generally good experience Have visited this hotel previously, and it generally presents itself as a professional, clean, and comfortable establishment. Whilst certain faults were experienced ( noisy a/c, light switch behind bathroom door), the hotel facilities are excellent, as are the staff. I would have no problem recommending this hotel to others. December 21, 2013
Rated 5.0 out of 5.0 by Pleasant Stay The staff was excellent with recommendations of where to eat in walking distance. This hotel is very clean with a nice breakfast buffet! December 18, 2013
Rated 4.0 out of 5.0 by Great place but Executive rooms are not up to scratch Staff at the Crowne Plaza are on par with the best we have ever known. Nothing is too much trouble and they are very helpful and polite. Hotel is spotless and a freindly bar and pool area. However we booked an executive room on the 14th floor, you need a pass for the executive levels on 14th and 15th floors. We have stayed in lower ordinary rooms before and there is no difference apart from shampoo and other toiletries. There is a chocolate on the bed at night and as far as we could tell no way was this room an executive room. I was told there is a separate dining area which we tried but thats nothing impressive, it was just a basic room to sit in. We were very underwhelmed with the executive room. If we had not been so busy we would have left after the first nigfht. The staff had a struggle to explain the difference between an ordinary room and an executive room. Hotel is great for a basic room, but the executive rooms are a waste of money as you get the same in a basic room. Not located on International drive so another negative, but as we knew where it was this was no problem to us but may be to others without transport. December 16, 2013
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