Rated 4.5 out of 5 by 174
Rated 5.0 out of 5.0 by PaulSam Top Gun...The Best of the Best
We have now stayed here 3 years in a row. This visit we stayed a full month.
From the second we got there we had a huge welcome pack including sunscreens, snacks, outdoor plastic cups, towel and some extra things. Blew us away. Thanks Claudine, an absolute asset to the hotel.
The staff are amazing and always willing to do what ever is needed to make our stay more comfortable and fun. A massive thank you to Ricardo, Lisandra, Gary, Vicki, Anthony, Jason, Kevin, Jim, Doug, Phil, Anthony, Betty, Jen and yeah and the front desk/valet guy that asked me for ID for a room key. Everyone had a laugh out of that one. Your identity will remain a secret to protect you..haha.
An extra special thankyou to Claudine for putting up with us and just making it the best stay. Also to Matt the absolute best bar tender in Orlando. If either of these staff ever went else were it would be very hard not to follow they just made our stay. Not taking away from anyone else, they whole crew are amazing
The great thing about everyone there is we get treated like a mate/friend not a number. This hotel is the best kept secret in Orlando. We hope it stays that way :-) Nothing better than having only a few people by the pool. Great Pool area music and a good selection of games in and around the games room.
Could go on and on about how great this place is but instead we are planning the next visit next year
November 2, 2013
Rated 5.0 out of 5.0 by Yanira Great Staff
I was very impress with the quality of customer service. The staff was very attentive and made the stay so comfortable and so pleasant. The hotel was great and very close to restaurants, bars, and city walk. I will defenetely stay here again on any other visits to Orlando.
November 1, 2013
Rated 5.0 out of 5.0 by Gaby88 Favorite hotel in Orlando
I absolutely love this hotel. I stay here every time I come up to Orlando, and every time my stay is perfect. The rooms are always so clean and spacious, and the bed is so comfortable! My boyfriend and I slept like babies :) The buffet breakfast was delicious, the staff was very friendly, and the hotel itself is beautiful itself! Can you tell I love this hotel? Lol trust me, stay here! The price was so cheap, too! Lot of bang for your buck on this one.
October 24, 2013
Rated 1.0 out of 5.0 by DAKUSC Horrible Room Condition
I really don't know where to begin. My room was a mess. The phone didn't work, the TV didn't work, nor did many of the lights. I complained nothing was done.
I would not recommend this property to any person.
October 23, 2013
Rated 5.0 out of 5.0 by s888 Great staff, excellent workout room
The staff was exceptional and provided me with a great room.
The gym was one of the best I've seen.
Thanks for the enjoyable stay.
October 21, 2013
Rated 5.0 out of 5.0 by Talgarth Another great stay
Excellent stay at Orlando Universl.
After a long flight from the UK the staff made us so welcome and the room was really comfortable.
Recommend the Tiki Bar for magnificent wings and cool beer.
October 19, 2013
Rated 5.0 out of 5.0 by prennick48 Excellent service
Excellent value for the price with very good service and a very pleasant staff and attractive pool area. The breakfast buffet was very extensive and delicious as well as the lunch we were served. Our family had four rooms and only stayed one night due to a 7-day cruise but would definitely return!
October 14, 2013
Rated 4.0 out of 5.0 by Travellerxy Orlando overnight stay
Perfekt für eine Nacht um einen der vielen Orlando-Freizeitparks zu besuchen
October 11, 2013
Rated 1.0 out of 5.0 by THEBOS007 sun sport
can you get sun sport chanel in the hotel when there is a MIAMI HEAT game agroup of us have to go to BUFFALO WILD WING to watch and we buy food and beer there r a lot of HEAT FANS I in your hotel
October 7, 2013
Rated 3.0 out of 5.0 by LondonPeter1 Stay - September 2013
Stayed here for 9 nights. Appreciated the upgrade to the Executive Floor and use of the Executive lounge (recognition of Platinum status in the Hotel Group's loyalty programme) - top marks to Barbara in the lounge for her friendly welcoming service.
The hotel is conveniently situated for Universal Studios, Island of Adventure and Wet & Wild with many restaurants and other attractions in the area. The hotel has ample (free) parking.
There is a large swimming pool - good facility.
As a platinum member of the loyalty programme, I have experienced many Executive Lounges over the years. This is the first I have encountered where nearly all the drinks are charged for (most Cowne Plaza/Intercontinental Hotels offer all drinks as complimentary in the Executive Lounges) - only draught beer was complimentary here. This seems to me to indirectly discriminate against female guests as men are more likely to drink beer - provided here free whereas women tend to prefer wine - charged for. I last stayed here in 2005 and recall that wine was complimentary at that time. In addition, the Executive Lounge does not open on Friday & Saturday evenings, so weekend guests staying on the Executive floors at weekends receive an inferior service to those guests staying Sunday to Thursday!
In the early hours of one morning, the fire alarms sounded and the Hotel evacuated (not the Hotel's fault - a guest apparently thought it was a joke to set off the alarm) but with the guests standing outside (some in bathrobes - one man in his underwear) no member of staff saw fit to come out and inform the guests what was going on - poor leadership and customer care.
The cleaning arrangements appeared, at times, to be a bit haphazard - on 2 occassions we returned to the hotel in the late afternoon/early evening to find the room had not been serviced - discovered later that happened because we had had the "privacy" sign on the room door until we left the hotel late morning - even though we had removed the sign before 12.00 noon, we had "missed" the cleaning staff and the onus was apparently on us to notify reception/housekeeping that we wanted the room servicing.
We twice ate in the bar/restaurant and the meals were of good quality
October 6, 2013
Rated 4.0 out of 5.0 by ROBERT1967 BREAKFAST
NICE HOTEL BUT BREAKFAST BUFFET WAS $18 AND THE FOOD QUALITY WAS THAT OF A FREE BREAKFAST AT ANY ANOTHER PLACE. COLD EGGS, COLD SAUSAGE, HALF COOKED BACON, ETC.
October 5, 2013
Rated 3.0 out of 5.0 by IHGP Just an average hotel
Being a platinum level IHG member does barely anything for you at this property, Drinks in the lounge are at a charge and check out was reluctantly pushed till 2pm.
October 1, 2013
Rated 5.0 out of 5.0 by john3917 The Staff Makes This Hotel
I have stayed at the Crowne Plaza in Orlando over 50 times this year. I am overwhelmed by the courteous and helpful staff from the front desk, to the back office, to the dining room and to the maid service. I love the stay.
September 25, 2013
Rated 5.0 out of 5.0 by Kdoug119 Great Place
Everything about this property was great. The staff was excellent, rooms were nice, clean and quiet and the executive lounge was well apportioned. I'd definitely stay here again.
September 24, 2013
Rated 5.0 out of 5.0 by Todd59 Great Staff
This is always our "go-to" hotel when we decide to get out of town for a change of scenery.
We can count on being recognized by the staff, clean rooms and attractive lobby.
Stop by the Tiki Bar and say hi to Jennifer, the bartender. Its a fun place to kick back and relax beside the swimming pool.
September 19, 2013
Rated 5.0 out of 5.0 by kqraja Awesome Hotel
This is the best hotel in Orlando, everything is exceptionally amazing. Rooms, staff, pool, service. Bought tickets to Universal and Wet and Wild at the hotel, amazing service and support.
I highly recommend this hotel for a delightful stay.
Amazing location and shuttle service to Universal & Disney.
September 10, 2013
Rated 5.0 out of 5.0 by THEBOS007 a/c very cold very good on a hot day
some times i come in very late and is a great feeling to know my room is there for me THANKS
September 7, 2013
Rated 5.0 out of 5.0 by RosieLR Couples place to stay for a long weekend!
It's was our first time staying at this hotel, and our overall experience was great. I read other reviews before booking, all the pros and cons are correct but overall you have a wonderful stay.
Pros: staff amazingly polite and helpful, especial at the bar. Pool area great, not to many kids, a plus for us! Great fitness room, huge! Valet guy gave us a coupon for a free dessert to Cuba Libre restaurant/dance place, we where to late, placed wasn't serving dinner anymore, but they let us in to the bar for free, saved $20 dlls. Close to Universal, $10 cab drive.
Cons: Self parking $9 a day regardless and breakfast buffet was $16.99, not worth it as you can go around the corner to other restaurants. A la cart menu was just as expensive.
Overall, my bf and I had a wonderful stay.
September 5, 2013
Rated 3.0 out of 5.0 by Henk101 Expected More
Booked for family vacation via my United Airlines rewards, for 2 nights, checking in 8/19. After a long day at Disney got to hotel at 11PM. Was told I had to prepay $9.00/day for self parking. Showed desk employee their website which showed no parking fee after 8/17. She said that is no longer valid and changing. Not sure how that impacted me, as when I booked and checked in the website still showed free parking after 8/17. Not about the cost, it is the principal. Then get to room, on the priority club level. (I am an IHG rewards member) If this is the floor for reward members I'm not sure what other floors look like. Positives; comfortable beds and nice view. Overall, I get that this hotel is more so a family hotel for vacationers so understand will not be as clean as a business area crown plaza. But as you can see in my photos attached to the review, someone disturbed. Stains on both bed skirt sheets (Don't even want to know what the stains are) Window ledge had drink stains from previous guests. Not sure how this is not wiped down but was nasty. Then 6 year old daughter opens fridge to put drinks in, and finds pill laying there. Again, not a clean room and no attention to detail in cleaning. The bathroom is old, has cracked tiles, dirty grout, and is very dark. In short, bathroom has not been updated or repaired in a very long time. Again, I get it this is a hotel that caters to families with kids, but was not impressed and as someone who travels a good amount, just felt dirty in this specific room. To cap things off, day of checkout I get a bill, for the .18 cents in tax I owe for the parking I should not have even been charged in the last place... No rewards points for my IHG rewards account either due to reward travel through my airline. I gave 3 star just because I am a loyal rewards member and this was a kids vacation. Had this been a business trip, would be 1 star.
August 30, 2013
Rated 5.0 out of 5.0 by Jacqueline26 Fantastic Hotel
Just arrived back from The crown Plaza, Had a fantastic time the hotel had everything to make our stay a great one. The staff in the dining room were very attentive especially Siomi couldn't do enough for us, Freddy the chief couldn't of been nicer and Douglas was very nice. The receptionist was lovely can't remember her name she was so jolly always a smile, There's not a bad thing I could say about the hotel. Thank you all for making our stay a great one,
August 30, 2013
Rated 5.0 out of 5.0 by urbandwell1 Good value
Stayed for 1 night on a business trip. Front desk was very polite and helpful, and made me feel welcome.
I was lucky to be on the executive floor, 14.
Went to the pool at night, met some nice people, and the bartender was helpful and fun to talk with.
August 30, 2013
Rated 5.0 out of 5.0 by byrdman recent visit
all the staff was very helpful and very polite. Looking forward to my next stay there.
August 27, 2013
Rated 1.0 out of 5.0 by Dylan4671 The Worst Part of Our Honeymoon
We were sent to stay at this hotel after the original hotel we had booked was closed for renovations. We had paid the full amount of the original hotel at booking, and were told by the company that they would honor our payment at this hotel. The only reason my wife and I decided to stay here was because we were told the cost was taken care of. However, after our first night here, we noticed our account was charged the cost of the hotel, plus a whole lot MORE. We asked the front desk why we were charged when we weren't supposed to be, and they were very unhelpful. This took place on a Saturday, and they said they wouldn't be able to look into the charges until Monday (conveniently after we were supposed to check out on Sunday!!!). We decided to call IHG to see if they would be of any help, and they informed us that the company had refunded our amount from our original hotel to a credit card we had closed. They had refunded us WITHOUT INFORMING US. Mind you, this was AFTER we were told that the HOTEL WAS PAID FOR. We ended up having to pay for this hotel out of pocket because we were returned money we don't have access to since the credit card account is closed. We would not have stayed at this hotel if we had known the it was no longer paid for.
The hotel staff was very rude to us, especially after we called the company for assistance. The staff said they would have helped us if we had asked - WE DID ASK, AND THEY TOLD US THEY COULDN'T DO ANYTHING UNTIL MONDAY, AFTER WE WERE SUPPOSED TO CHECK OUT! Thank God we decided to call the company!
We had booked a king room. Upon arrival, we were given the key to a queen room. We informed the front desk, and they told us they upgraded our room. How do you get upgraded from a king room to a queen room?? Fortunately, this was resolved easily, and we were moved to a king room. The room, however, had no refrigerator, so we were unable to purchase any food or drinks that needed to be refrigerated. The electric in there was horrible - two of the lamps didn't even work, and the lights flickered. The internet did not work either, and they tried to charge us for it when they CLAIMED that the internet would be free.
Every single vending machine we tried in the hotel was broke, which was very inconvenient if we needed drinks after the gift shop was closed.
We were told that there would be a free shuttle to Universal, which is why we booked the original hotel, but the transportation was limited and inconvenient, so we ended up having to pay for a cab to take us to and from Universal. We also had to pay for a cab to take us to the airport, which is ridiculous because the first hotel we stayed at offered free shuttles to and from the airport.
All in all, this hotel was a HUGE waste of money. We stayed here for our honeymoon, so I expected a lot better treatment. This hotel made our honeymoon memorable - FOR BAD REASONS. We are absolutely frustrated that we were not informed that our money had been refunded, thus forcing us to pay for a hotel we could no longer afford. How can this hotel be considered a 4-star hotel is beyond me.
August 24, 2013
Rated 4.0 out of 5.0 by carlos12345 Good location
Stayed here for two weeks on honeymoon. The actual hotel looks good from the outside and is well located but I was slightly disappointed by the rooms. I plumped for the most expensive room available at the time - the 'King Deluxe Executive' room. However, I struggled to see where the 'Deluxe' actually came into it.
The room itself was nothing special, akin to a 3 star motel #contrasts with the Crowne Plaza Manchester #UK# Airport hotel in which the 'standard' room we stayed in was very plush#. It was clean and tidy but rather on the small side, Extras appeared to be limited to a fridge #which we had to request#, one bath robe #for two people!# and upgraded toiletries. In hindsight it would have been better to have gone for the slightly cheaper #at the time# queen studio which looked far better.
Housekeeping was slightly hit and miss - some days the toiletries and coffee weren't replaced. A small thing but the little touches make the difference and this disappointed. The air conditioning needs badly sorting as it is so loud it kept us awake. In the end we just turned if off at night and put up with the heat.
The positives are the staff. The concierge couldn't have been more helpful and the staff who arrange the free shuttles to the parks deserve extra praise for their friendliness and professionalism. The staff in the executive lounge were gems - the Brazlian lady who staffed the evening reception was friendly and offered super service, keeping us topped up with complimentary beverages and making for a nice evening. The extra money we paid for executive lounge access was well worth it, especially for the free Wi-fi #Otherwise it costs $12.95 per night for in room access#.
In short, the hotel is decent and in a good location and the free shuttles to the parks are a great bonus. Don't expect too much from the rooms and you will have an enjoyable stay.
August 22, 2013
Rated 5.0 out of 5.0 by ladybud Great view and great service
Our room was comfortable, the view was great ( overlooking the pool) and the service was outstanding. Every member of the staff went out of their way to make our stay comfortable and pleasant.
August 20, 2013
Rated 5.0 out of 5.0 by kimmmer1956 Fantastic place to stay for business or pleasure!!
I stayed at the Crown Plaza Universal from July 7th thru Aug 11th on business and have nothing but praise for this hotel. From the front desk personnel, food staff, waiters, bartenders, housekeeping staff & the bellmen, every person that works at this establishment is first rate!!! I never encountered a harsh word or even a frown from anyone!! The rooms, grounds, pool, lobby and every aspect our totally exceptional. I would recommend this hotel to anybody that is coming anywhere near the Orlando area!! Matter of fact, I am currently staying here again for about 10 days to finish up my project. BTW, my career keeps me in hotel rooms approx. 300 days per year, and only wish I could find a hotel like this in all the cites I work in.
August 20, 2013
Rated 4.0 out of 5.0 by Mel2000 Excellent location
I visited this hotel with my son and daughter in August. Excellent location for Universal Studios, Premium Outlet Mall and Millennium Mall. We were located on the Executive Floor, the room was large and the beds were extremely comfortable. We also had access to the Executive Lounge which was a bonus. Complimentary breakfast was just perfect before heading out to the parks/shopping.
Staff extremely friendly, courteous and helpful.
August 19, 2013
Rated 5.0 out of 5.0 by Roxy15m Close to Universal
The hotel is in close proximity to Universal Studios. Great customer service, front desk agent granted an early check-in at no additional charge. Wonderful experience and would definitely recommend friends and family to book. Will definitely be back soon!
August 19, 2013
Rated 5.0 out of 5.0 by BigJim67 Great all around stay
Happy with all amenities. Felt at home and at ease with staff and atmosphere.
August 18, 2013
Rated 4.0 out of 5.0 by Gailholiday90 Front desk was able to get us into our room before time
Nice hotel for a over nite stay-cation. Clean rooms. Bed comfortable. Not a great location if you want to walk around the area.
August 16, 2013