Rated 4.5 out of 5 by 174
Rated 5.0 out of 5.0 by leo48 Excellent
Excellent experience. We will come back. The value for money excellent, the staff was great and they offer the recognition to the loyal customers. The best choise that we could do
August 13, 2013
Rated 5.0 out of 5.0 by a7xer Overall great hotel for the price.
Staff was very friendly and helpful. Room was very spacious and clean. Bathroom was a little on the small side, but it's workable. Will stay there again.
August 8, 2013
Rated 5.0 out of 5.0 by 1JMUMOM Awesome time here!
First time we have ever stayed in a Crowne Plaza and I was impressed! Beds were very comfortable, staff was attentive to our needs in a very timely fashion. Everything was clean, our only negative was the service and food in the bar restaurant. We would definitely come back to this hotel, convenient, friendly, extremely good service!
August 8, 2013
Rated 5.0 out of 5.0 by HRAtlanta One of the Best Hotels in Florida
The Crowne Plaza Universal is one of the best hotels in Florida. First the staff is so well geared to customer service. The personal attention to details is as good as any 5 star hotel in the country. The atmosphere is wonderful. The pool area is so clean and inviting. The hotel is located conveniently to most of Orlando's attractions.
August 7, 2013
Rated 3.0 out of 5.0 by Lambert4 Great for a business/family getaway
This hotel is a nice stay for a getaway that is part business and part family. It had all the tools that I needed to conduct business from my hotel room along with things to do for the family and kids. I like the area when I travel for business and this is the first hotel that I found that I could work from and have family as well. The internet and Business Office is for businessmen while the pool and other amenities are family friendly.
I was concerned regarding the additional parking fee that was assessed at check in. I let them know that I didn't see any mention of such a fee anywhere on my reservation or email confirmation. I called back to speak with a manager and they took my name and number but no one ever called me back.
August 6, 2013
Rated 4.0 out of 5.0 by Vickk Great Service
Excellent service. Stayed after original hotel closed for refit and offered Crowne Plaza by the hotel group. Did not regret anything. Staff were great in particular Breakfast service staff and Room accommodation person who helped with the transfer.
August 5, 2013
Rated 4.0 out of 5.0 by DJKTE Great Location for Universal Studios and Great Pool Area
Only minutes from Universal Studios with a free shuttle bus. Great Pool area, rooms were large and comfortable, beds very comfy. Be aware of extra charges for childs roll out bed, car park and fridge. Concierge helpful and knowledgeable. Thank you we enjoyed our stay.
August 5, 2013
Rated 5.0 out of 5.0 very good
very nice and relaxing hotel and plan to stay at it again...
August 2, 2013
Rated 5.0 out of 5.0 by WesternCanadianeh number one with the family
Great value , great location, great service. Can say much more than !!!!!
August 1, 2013
Rated 5.0 out of 5.0 by yeki89 Too friendly staff
Very warm place and nice, but please butt out a little.
July 29, 2013
Rated 5.0 out of 5.0 by BostonCommuter My home away from home
I travel frequently to Orlando and always stay at this location. Guest service is always a top priority with everyone I encounter. All members of the staff at this location seem to go out of their way to be sure that they meet guest expectations. Rooms are spacious and comfortable. Internet connection is never a problem and when working late, I can either run down stairs to the lounge for a bite to eat, or have room service bring it to the room. Great menu and quick service. Perfect accommodations for this business traveler!
July 29, 2013
Rated 4.0 out of 5.0 by Dennis70 Great Place to Stay!
I enjoyed my stay at the Crowne Plaza. The hotel was clean and well kept. The rooms were nice and the beds were great!
Housekeeping forgot my ice cannister liner a few days during my stay.
The front desk recognized me as a PC gold member instead of platinum. They also had my prior address from 10 years ago on my bill.
The front desk printer was down and I had to call for bill to be emailed to me a few days later.
Lastly, and this is petty- I only got pillow chocolates one day out of four day stay!
July 23, 2013
Rated 4.0 out of 5.0 by diskdr “Almost perfect - but Good anyway”
For the little extra stay club on the 14/15th floor with lounge access. Being loyal to the Holiday Inn chain of which this hotel is part of the group, I get upgrade (when available) having booked two rooms - one for my son, I was pleasantly surprised when both rooms were upgraded. This was confirmed by email before we arrived.
Having stayed at Worldquest (to do Disney) we moved here (to do Universal) and arriving very early we stored our luggage with the Concierge to vist the Florida Mall. Check in is at 4pm, and the room was ready at 4pm, which was a little disappointing as we had arrived back at 3pm - on chance - but to be fair the hotel was busting at the seams with two conventions. the check in staff are friendly and efficient. The trues stars are the three concierge - vist them before deciding on your trips. They are wonderfully knowledgeable, and have coupons for most of the local restaurants.
The rooms 1412/13 Queen suites are good, clean and bed small but comfortable. The sofa bed is good to sleep on as is without pulling it out. the plasma tv and coffee maker fine. WIFI is FREE -on club level - but check you bill as they are having teething issue and my bills have $200 + dollars on - but in an instant disappeared.
Both the toilet blocked and the repairs done in a call. the general manager emailed me to appologise for the issue and let him know if there were any other issues - a nice touch.
The restaurant is great - the food excellent - and the beer not bad. Gary the server was attentive and gets a mention here.
The club lounge is oddly laid out, the breakfast selection not bad, but eating it in armchairs in not easy. You get the feeling you are meant to be in and out - and not relax. We overheard a business traveller rudely pointing out the place was full of tourists again. The 14/15 floors have I would guess 70 rooms. The club lounge seats about 20-25.
There was no parking fee are mentioned on the web site. The car park is large - but was packed Friday night. There is a nearby Pizza place but avoid the booths and in fact keep walking a little further to Fish Bone -- fine dining.
In summary - an excellent hotel. The club lounge could be better laid out - it is not up to the standard of the Intercontinental chain by a long chalk. 2 miles from Universal and 2 minutes from International drive - perfect
This was out second visit and we would go again.
Room Tip: Ask for a room overlooking Universal. we stayed in 1412 and could see the Disney Epcot fireworks 2...
July 22, 2013
Rated 5.0 out of 5.0 by LauraKY Great spot for business or pleasure
I selected this hotel for my family vacation because I have stayed there before on short business visits to Orlando and was pleased with the accomodations and service. My family also really enjoyed it for our vacation to the theme parks. It is very close to Universal but it really took no time to get over to Disney as well (just a few exits down the highway) and there are plenty of restaurants and shopping close by. My kids really loved the pool area with games and outdoor dining and we enjoyed the tiki bar and health club all overlooking it. It is a great area to unwind after a busy day at the parks.
July 22, 2013
Rated 5.0 out of 5.0 by Gator114 Hotel Experience
Everyone was kind and friendly. Rooms were spacious and the beds were very comfortable. Will definitely stay again. I recommend very highly!!!
July 15, 2013
Rated 5.0 out of 5.0 by DFA2013 Great comfort and service
Hotel is convenient to everything; it is clean, comfortable, priced right and customer friendly. I highly recommend it and will stay there again!
July 14, 2013
Rated 5.0 out of 5.0 by Chynaeyez Wonderful Stay
My family and I stayed at the Crowne Plaza Universal on July 3-8,2013. We absolutely loved the staff. Check in was fast and friendly and the bellman offered some very beneficial advice concerning our plans for the week that was beyond helpful. Even though it was the holiday weekend, we didn't encounter any problems. We enjoyed the pool and the daily events planned by the hotel for poolside fun. There was live music which I found very intriguing (loved his music) to simply food and fun! The rooms were very clean and comfortable (including the beds) and the staff was honest (several valuables were left unattended daily by accident that were untouched) cameras, jewelry, etc. The hotel was conveniently located walking distance from shopping, restaurants and local attractions such as the water park while transportation was available if needed! Parking was never an issue and we had an excellant view from our room. If I ever return to Orlando, this will definitely be my hotel choice again! Thanks Crowne Plaza for making our vacation enjoyable!
July 14, 2013
Rated 5.0 out of 5.0 by Michelle1967 Comfortable Atmosphere
Everyone was so nice, and the staff even bought a microwave and refrig to our room as complimentary. Would love to stay there again!
July 12, 2013
Rated 5.0 out of 5.0 by Todd59 Favorite weekend get-a-way hotel
The exceptionally friendly, helpful staff, clean spacious rooms, comfortable beds & relaxing poolside Tiki Bar keep us coming back quarterly for a weekend get-a-wa..
July 11, 2013
Rated 5.0 out of 5.0 by DK6185 Consistent Quality
I have traveled fairly extensively the past 12 months. The Crowne Plaza - Universal is at the top of my list in terms of overall quality, service, and value. I've had the pleasure of staying here numerous times over the years and always look forward to my visit, for both business and pleasure. This is a top notch, well managed property that consistently goes out of their way to make their guests comfortable and satisfied. In addition to the wonderfully maintained facility, the staff is exceptional. I always highly recommend this property to colleagues, friends, and family.
July 6, 2013
Rated 4.0 out of 5.0 by SJBDALLAS Nice hotel, good location
Was here for a week to attend a conference. It has a good, central location for things on the northern end of International Drive and is a quick drive to the conference center. The only issue I have is that the traffic on Unversal and Sand Lake make it difficult to get in and out of the hotel quickly most of the day.
July 5, 2013
Rated 5.0 out of 5.0 by Sunshine789 Excellent in all areas!!!
My 24 yr. old daughter and I stayed here June 18-24 for a mother/daughter trip. We flew in from Detroit and arrived at the Hotel about noon. The moment we stepped out I was very pleased. The staff was friendly and happy to see us. Our room was not ready, but we were able to use the pool. The pool was great, clean, plenty of lounge chairs and tables. They do have a Tiki bar that had great food & drinks. The drinks are not that bad in price. We got our room early and rode the glass elevator to the 10th floor. We opened our door and it was beautiful, I got the wow effect. Our room overlooked the pool & we could see Universal Studios. The room was clean, smelled fresh and we even had a fridge & microwave. The restaurant was really nice and Gary our waiter was awesome! The atmosphere was relaxing and inviting. Food was really good. We never had the breakfast buffet. They do have a shuttle to area places...CHECK WITH HOTEL!!!...We never used the shuttle. They did have taxi services...The Hotel has a flat rate of $10 one way to universal.....One night we did use a metered taxi and it was $8.20. I prefer the flat rate one Our driver was Pablo and he was super. I would give Crowne Plaza a 10. There is not one thing I can complain about. We had a wonderful time and we didn't want to leave. Hat's off and a Big Thank-you to everyone at Crowne Plaza (Florida, Universal Studios area).... When we checked in the young girl from Bath Mi made us feel very welcome...I wish I could remember her name!!! Our trip was awesome!!!
July 1, 2013
Rated 4.0 out of 5.0 by Christian28 Comfortable bed and great location.
Great experience at the Crowne Plaza. Outstanding service from front desk, restuarant and housekeeping staff. Great wifi connection and no issues with parking on site. I definitely recommend this hotel and I plan on returning next year.
June 28, 2013
Rated 5.0 out of 5.0 by Triel As Always, Great.
When I had to change my reservation on the eve of my visit, your staff was very helpful. When I needed to have my bags deposited in my car, your staff was quick to offer to take them out of for me. When I made it to the hotel bar with five minutes to spare and several hours on the road behind me, your staff bartender was incredibly quick and stayed a few minutes longer to allow me to finish my cocktail. All in all, the people who work at your hotel make it such a great place to keep coming back to.
June 27, 2013
Rated 5.0 out of 5.0 by jen0372 superior staff and well maintained property
Everyone on staff smiles and is outgoing and helpful. Advise on the area was very helpful. We felt pampered. Parking was no hassle. They helped us find the nearest emergency room when our oldest son got sunburn. The room was very spacious and beds were very comfortable. Hotel was very clean and well taken care of. Jennifer
June 26, 2013
Rated 5.0 out of 5.0 by Smarizepp Took care of business in comfort
I was impressed by the friendliness and cleanliness of the Universal Crowne Plaza and would stay there again without question. I was a bit disappointed that the room did not include a small refrigerator or microwave, but I survived without them. I loved the shampoo, conditioner, lotion and soaps. Thank you for replenishing them each day.
June 25, 2013
Rated 5.0 out of 5.0 by THEBOS007 great acnice pillows
i had a great time i stay in my room and watch Tv and the heat won the room was very clean and cold like always GO HEAT
June 23, 2013
Rated 5.0 out of 5.0 by LAJoya2 Great Hotel
The staff was awesome. Seth, the valet was very energetic and kind. The only small negative was the sheet and pillowcase had a stain that made me a little uncomfortable. They were very good to their Priority Club Members.
June 22, 2013
Rated 5.0 out of 5.0 by Myrattia Loved my stay here
The king size bed was plush and very comfortable. The staff was very friendly and polite. The property is very well put together for an enjoyable stay. I know where I'll be staying the next time I visit Orlando!!
June 22, 2013
Rated 5.0 out of 5.0 by csbarnes11 Customer Service
The customer service at the Crowne Plaza Universal is second to none. From house keeping to the GM. The entire staff go above and beyond to satisfy customers.
The location is very convenient to many parks and great restaurants.
June 22, 2013