Rated 4.5 out of 5 by 176
Rated 5.0 out of 5.0 by Myrattia Loved my stay here
The king size bed was plush and very comfortable. The staff was very friendly and polite. The property is very well put together for an enjoyable stay. I know where I'll be staying the next time I visit Orlando!!
June 22, 2013
Rated 5.0 out of 5.0 by csbarnes11 Customer Service
The customer service at the Crowne Plaza Universal is second to none. From house keeping to the GM. The entire staff go above and beyond to satisfy customers.
The location is very convenient to many parks and great restaurants.
June 22, 2013
Rated 5.0 out of 5.0 by LallieG Always my first pick when visiting the Orlando Universal area
This Crowne Plaza is my top pick when I am in the Orlando Universal area. Always a quick and easy check in process. Beds are always comfortable and rooms are spacious enough. Housekeeping staff is on point. It will always remain a top pick whenever I am in the area.
June 22, 2013
Rated 4.0 out of 5.0 by Neededtherest All Good!
The only problem I had with the room was that the shower was not hot enough.
June 20, 2013
Rated 5.0 out of 5.0 by renn5 Value
With the vast choice of hotels in the Orlando area, this has been my favorite for many years now. The attention to the guests is truly refreshing. I strongly recommend this hotel.
June 20, 2013
Rated 5.0 out of 5.0 Always great service; a home away from home
I have been staying at the Crowne Universal for business on an almost weekly basis for 4 years. From the first day, the staff at the Crowne has treated me superbly. The room is always clean, the amentities are top-notch, and the staff is extremely helpful and accommodating.
My husband and I frequently stay there for pleasure and our adult children have stayed as well. We always come away from the Crowne with an extremely positive experience.
I would highly recommend anyone, business or pleasure, to stay there.
June 11, 2013
Rated 4.0 out of 5.0 by ppgarcia New visit
It took years to come back, but I am sure son would be back, just need to get a good Price.
June 11, 2013
Rated 4.0 out of 5.0 by rudie6957 airco making too much noise
Nice hotel; excellent location; welcome for IHG members.
But: no slippers; airco outdated and making terrible noise.
Very friendly staff; fast internet and overall a good pick for the Orlando area.
June 11, 2013
Rated 5.0 out of 5.0 by mckey 5 Star Rating!
I travel a lot for business/pleasure and the Crowne Plaza on Universal Blvd in Orlando, FL is my favorite hotel. From the General Manager to the entire Staff, you are treated like family and they make your stay really enjoyable. They are friendly and very helpful. I recommend this hotel to all my family, friends and co-workers. 5 star rating.
June 10, 2013
Rated 5.0 out of 5.0 by Mike95 Clean and real good service
Real clean and quiet ; rooms big enough for family or couple .
Beds comfortable and clean .
Service was very good ; and staff real nice ( they know what they are doing )
nice to stay in this hotel ; and we are going back again .
June 7, 2013
Rated 4.0 out of 5.0 by SkillPathTrainer Banquet Staff is Excellent
Held a seminar there; banquet staff went out of their way to accommodate us. Thank you Rochelle and Kristine!
June 2, 2013
Rated 5.0 out of 5.0 by RoosterATL Atl in the house
We really enjoyed our vacation. The hotel is in center of it all. 20 mins from airport, you can get your attractions tickets at the hotel, if you don't mind walking there are several restaurants less than a mile walk. The staff was very helpful helping me find some earplugs, gave my son a handful of token for the arcade, that was all he needed. The rooms are large and very clean. The wifi is free in the lobby not the room, but we didn't mind. The prices in the restaurant are very expensive. We ordered room service 1 time. But overall We would stay here again. It's a really nice hotel. I am very picky and if I say it's nice, it's nice.
May 27, 2013
Rated 5.0 out of 5.0 by a3speed Perfect Getaway
We have not been away in awhile and found this Crowne Plaza through checking reviews. What a great visit which met all our expectations and more. The staff was particularly friendly and helpful. We enjoyed the location to Universal and the delicious pizza from the hotel restaurant when we returned at night. The courtesy lounge available to rooms on the 14th and 15th floors provided generous food and drinks. The rooms were very clean, comfortable and we loved the whirlpool. The amenities were generous. The pool area was very relaxing and pretty. The video arcade has fun games for low cost. We were able to be kids again AND have a romantic get away!
Cannot wait to visit again!
May 25, 2013
Rated 5.0 out of 5.0 by GLASGOWBOY Florida Holiday
This hotel is ideally situated in the Orlando area and not too far from the airport. We stayed on our arrival in Florida and again before we left for home. The rooms are spacious and clean and the breakfast although a little pricey is excellent with very friendly staff. We had dinner on one evening which was a bit over priced and due to a drop in the outside temperature was cold and uncomfortable. Would definitely stay here on our next visit to Florida.
May 20, 2013
Rated 5.0 out of 5.0 by Nancylb6 great stay near universal
The hotel is very convenient to Universal Studios...only a 5 minute drive. The hotel is clean, nice looking and staff is friendly.
Buffet breakfast is very good.
May 18, 2013
Rated 5.0 out of 5.0 by skip2 best hotel stay ever!
this hotel is in the heart of everything happening in orlando.the staff is so friendly.love the decor and fitness room.meals were excellent.we have never had a more enjoyable stay.
May 18, 2013
Rated 5.0 out of 5.0 by Tim47 Great experience
Not a bad thing to say about this hotel. Would highly recommend it to anyone visiting the Orlando area.
May 15, 2013
Rated 5.0 out of 5.0 by Todd59 Excellent experience
The wife and I stayed from 5/9/13 - 5/12/13. Had another excellent experience at this hotel. We would like to thank: Jennifer, Sean, Matt, Ali, and Betty, Doug for their excellent service, professional, friendly attitude. We have been coming to this hotel for years and it is the employees that make the place. When we walk in the front desk staff always greets us with a thanks for returning and acknowledges our platinum level priority club status. It is a home away from home. Keep up the good work.
May 12, 2013
Rated 3.0 out of 5.0 by Lisa58 Not that impressed
I read all the reviews prior to booking this hotel & I'm sorry to say it fell short of my expectations..I found the staff to be less than helpful...The room was very small & the bathroom was not very clean..the parking situation was horrible & the shuttle times to Universal were not very good so we had to spend money to park at the park ...the other hotels have much better shuttle schedules..there were black hairs in the tub & on the shower wall...the view was of the parking lot & the hotel was not crowded I felt we could have had a room with a better view...sleeping was nearly impossible due to the air-conditioning unit being located right at the head of the bed & it sounded like a airplane taking off...the hot tub was nice & peaceful..I'm sorry to say I would not stay here again wish I had gone with my gut & booked at another hotel I originally was going to go with...We left a day early to head home just so I could get a good night sleep & of course we had paid for 2 nights so we were out that money but at least I did get a good night sleep at home.
May 8, 2013
Rated 5.0 out of 5.0 by Lisa9 Amazing Staff!
Truly amazing staff. From the concierge, to the housekeeping staff, to the wait staff in the hotel restaurants. Felt like home away from home. Would definitely recommend!!!
May 6, 2013
Rated 5.0 out of 5.0 by FitzGerald77 Excellent Service
5-Star service, great ambiance, professional staff, clean quarters.
May 4, 2013
Rated 5.0 out of 5.0 by Peter7748 Overall great Hotel
Welcome was great and after a long flight the check in was quick and efficient, room was spotless and exactly what we wanted, the Priority Club suite on the 15th floor was being hosted by a young lady who served us with a smile and made us feel at home ...she was an excellent example of great service, our meal in the restaurant was very good indeed as was the service provided.
Great nights sleep and a when we arrived at breakfast another great welcome followed by a quality food offering along with attentive staff we checked out and again a quality experience that made us feel like valued customers.
Our experience over a number of stays at this Hotel makes it our number 1 choice when we visit Florida
April 23, 2013
Rated 5.0 out of 5.0 by mombarr Jay at Valet
I have traveled to many countries and stayed in many 5 star hotels. I would put Jay ( from Valet) way at the top of great service and personality. He could not have been more helpful. My sisters had come in the day prior and when I told them how helpful Jay was they both commented on his service as well. Also, and I am sorry I don't remember his name . but he had an accent and delivered our evening room service. He was so nice and accomadating that he even got the teen age girls to smile!!
April 21, 2013
Rated 5.0 out of 5.0 by mrssarge Very nice stay
We arrived very late (after 1:30am) and was greeted by a front desk staff member who was very cheerful and helpful. The room was very clean and tidy. As I am a platinum member, we were able to enjoy the breakfast in the morning that was hosted by energetic staff who were quick to help. We were traveling with our two teenage children and they both said that they would like to stay there again. That is a compliment!
April 15, 2013
Rated 3.0 out of 5.0 by CleanAir No Respect for Platinum Members
Family of four with one obviously very sick arrived at 12:45PM and tried to check in. Was told they were full the previous night and no room guarantees until 4PM. Asked to be called immediately when a room became available, proceeded to wait in lobby 2 hours without a call. After several trips to the restroom, I requested the first available room again, this time Samantha gave me the same song and dance that they had over 400 rooms and had been full and no rooms were guaranteed until 4PM. I asked if they had 400 maids all working on 1 room each or how else did all 400 rooms become available at 4PM. I told her I was a Platinum member, and if I didn't get a room soon, I may be sick in her lobby. Magically as if I were at Disney, I received a call not 2 minutes later, a miracle a room had become available. We checked in, my family went to the parks and I spent the next day in the room.
April 12, 2013
Rated 5.0 out of 5.0 by Evy1 One Night
One night was not enough! The room was comfortable and clean. The bed was excellent. The staff was pleasant upon check-in. Beautiful lobby.
April 11, 2013
Rated 5.0 out of 5.0 by jmpmstr Awesome Experience
From the time I walked in I was treated outstanding- very helpful staff.. It was an amazing experience for the whole family- great service- great hotel- and great amenities for the price.. Highly recommend to everyone..Great Location to parks- great location to food and shopping..
April 10, 2013
Rated 4.0 out of 5.0 by aka107 Excellent service
The survice was excellent but I would've expected it to be better for crowne plaza brand. Parking is an issue in the propertey that needs to be solved.
April 10, 2013
Rated 5.0 out of 5.0 by Morgant1966 Great Stay for Family!
The Crowne Plaza is a wonderful place to stay in the Orlando area. The Staff was amazing and made check in easy. The room was very clean and comfortable. The pool and hot tub was clean and surpassed our expectations. I would recommend this property to anyone traveling to the Orlando area. Crowne Plaza made our Orlando visit a positive one. Thank you Crowne Plaza Universal!!!!
April 7, 2013
Rated 1.0 out of 5.0 by djhzm Not what was advertised
First we check in, then inquire about the shuttle to Universal. We're informed there were only three, and they already left in the morning! Secondly we get to our room, where the hot tub was supposed to be placed where we could watch TV, instead it's in the bathroom where the bathtub would be. Thirdly, we figure we'd make the best of it, since we booked the Executive Suite, to take advantage of the food and drinks in the Executive lounge - and we were informed that this only happens Mon-Thur! Three strikes and we're outta there!
April 5, 2013