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Rated 4.5 out of 5 by 294 reviewers.
Rated 5.0 out of 5.0 by Excellent Service but pull out bed uncomfortable. We appreciate your Manager Ms. Lacey during our check-in, she was delightful and down to earth. We enjoyed swimming in your heated pool that evening. However, my sister stayed with us and said her pull out bed caused her skin to itch. She didn't know if it was the chemical used in the linen or the mattress itself. Our Bell Hop was terrific and full of helpful information. Our Desk Attendant responded to my refrigerator inquiry immediately sending up a repairman expediently. I had a nice time shopping in your little gift shop. We had a terrific stay with you and would definitely recommend the Crowne Plaza, Orlando to our friends and family. Thank You! The HoneyYous January 22, 2014
Rated 5.0 out of 5.0 by Great Hotel. Great Staff. Everyone is always willing to make your stay a great one. I have stayed here many times and always get great service. I will be back soon. January 19, 2014
Rated 5.0 out of 5.0 by Great Hotel in Every Way We had a wonderful experience in this hotel. Food was excellent both in the restaurants and with room service. (Executive Lounge has a very nice set up as well). Hotel staff was friendly and helpful. Doorman knew taxi prices when we weren't utilizing the shuttle service that the hotel has to the parks. Beds were comfortable and this hotel gets a huge thumbs up from my family. January 18, 2014
Rated 5.0 out of 5.0 by Excellant stay Great hotel well located excellant experience will be back January 14, 2014
Rated 2.0 out of 5.0 by Poor Toilet Problems Check in on Sunday and I called for a mini - refidg and was told the hotel was booked and none were available and was instructed to call in the am for a mini refridge and I did that. The lady I spoke to on Monday at approx. 6:00 am said " congratulations we will bring you a mini fridge to room 1211. I spent the day at theme parks and returned at approx. 8:00 pm Monday and saw that there was still no Mini Fridge in the room. I called the front desk and was referred to Maria the manager. I spoke to Maria and she apologized that I did not get the mini fridge and I also informed Maria that housekeeping did not resupply the toilet paper nor shampoo and soap and towels. Maria apologized and Towels soap and shampoo was deleivered to my room by the front desk. The toilet in my room was malfunctioning every day while we stayed . I called the front desk AND INFORMED THEM ABOUT THE PROBLEM THE FIRST NAIGHT - sUNDAY AND THEY SENT A ENGINEER TO FIX IT BUT EACH TIME I FLUSHED THE TOILET IT BACKED UP AND WOULD NOT FLUSH. I AM NOT HAPPY WHITH MY STAY AT ALL. ALSO VERY LOUD AC UNIT. January 8, 2014
Rated 5.0 out of 5.0 by Unforgettable Unforgettable experience , a magic and wonderful place , beautiful , comfortable , perfect !!! January 7, 2014
Rated 4.0 out of 5.0 by great stay very nice hotel, especially with the top floor guest arrangements and stay. service of the concierge and tourdesk was outstanding and overall knowledge for tourist attractions perfect. recommendable to other tourists. January 7, 2014
Rated 4.0 out of 5.0 by Great location Facility and location were great. Kids running loose unsupervised and damaging property put a damper on the experience. When we asked security about the unsupervised and destructive children we were told they were there every year at this time and there was nothing they could do. My suggestion is banning them from the property in the future. Certainly that would go a long way to attract repeat customers. Otherwise the stay was fantastic. January 6, 2014
Rated 5.0 out of 5.0 by Friendly staff and comfortable room/beds We didn't spend much time at the hotel except to sleep, but the bed was comfortable, the rooms were large, and everything was very clean. In a great location. Being an IHG member, we enjoyed the recognition given. January 5, 2014
Rated 5.0 out of 5.0 by Great Staff The folks at guest services were very knowledgeable and helpful. The Elements dining area was very nice and Glenda The Mix Master behind the bar was especially awesome. January 5, 2014
Rated 4.0 out of 5.0 by nice hotel The hotel and staff were very nice. I am not sure that im ok with paying over $80.00 in parking fees after I paid for the room. I feel that parking should be included. Also we fiund a pill and dirty socks under the bed wasn't very pleased about that, however over all it was a nice hotel. January 3, 2014
Rated 5.0 out of 5.0 by Exceeds Expectations This property continues to be one of my IHG favorites. Great staff that are always accommodating and happy to serve. Excellent room. Comfortable bed. Able to accommodate my upgrade for the two rooms I booked previously. Fantastic location. There's a reason I keep coming back and recommend this hotel to others. Keep up the great work! Exceptional in every detail. January 2, 2014
Rated 5.0 out of 5.0 by Awesome stay Great service and accommodations. Beautiful property that is clean and maintained properly. Staff is friendly and helpful. Definitely a wonderful place to stay in. December 28, 2013
Rated 4.0 out of 5.0 by George's Stay Why can't they offer wine at reception for priority club members? Some of us do not drink beer. December 22, 2013
Rated 4.0 out of 5.0 by excellent hotel excellent hotel and very comfortable, good location and very quite December 22, 2013
Rated 5.0 out of 5.0 by Very comfortable bed and great service from staff. Dec.21, 2013 I just want to thank all the staff for my most recent stay@Crowne Plaza Universal. It was my: "Birthday Weekend" it was fabulous. My first time staying, very clean & fresh. I will definitely stay again. Thank you, for making my stay "the best ever" December 21, 2013
Rated 4.0 out of 5.0 by Another generally good experience Have visited this hotel previously, and it generally presents itself as a professional, clean, and comfortable establishment. Whilst certain faults were experienced ( noisy a/c, light switch behind bathroom door), the hotel facilities are excellent, as are the staff. I would have no problem recommending this hotel to others. December 21, 2013
Rated 5.0 out of 5.0 by Pleasant Stay The staff was excellent with recommendations of where to eat in walking distance. This hotel is very clean with a nice breakfast buffet! December 18, 2013
Rated 4.0 out of 5.0 by Great place but Executive rooms are not up to scratch Staff at the Crowne Plaza are on par with the best we have ever known. Nothing is too much trouble and they are very helpful and polite. Hotel is spotless and a freindly bar and pool area. However we booked an executive room on the 14th floor, you need a pass for the executive levels on 14th and 15th floors. We have stayed in lower ordinary rooms before and there is no difference apart from shampoo and other toiletries. There is a chocolate on the bed at night and as far as we could tell no way was this room an executive room. I was told there is a separate dining area which we tried but thats nothing impressive, it was just a basic room to sit in. We were very underwhelmed with the executive room. If we had not been so busy we would have left after the first nigfht. The staff had a struggle to explain the difference between an ordinary room and an executive room. Hotel is great for a basic room, but the executive rooms are a waste of money as you get the same in a basic room. Not located on International drive so another negative, but as we knew where it was this was no problem to us but may be to others without transport. December 16, 2013
Rated 4.0 out of 5.0 by Nice Location The hotel is very convenient to everything and the room is clean. My only complain is the air conditioner is very loud when it comes on. The service is great and the staff is friendly. December 15, 2013
Rated 5.0 out of 5.0 by Great night sleep This is a 4 star hotel all the way. The beds and pillows were great, I was sick the two days I was there so this was more important than ever getting a good nights sleep. My wife said she wishes she could get the pillows and sheets from this hotel for our home. GREAT thank you! December 12, 2013
Rated 2.0 out of 5.0 by Less than good The location is good Bad reception Old room decor There is no water to drink Air conditioning annoying I have stayed three nights and used the Internet, where fees were offered $ 12 per day, And when i chick out they charge my bill around $ 144 for the Internet and when I asked they said the internet fee $ 12 per the device I and my friend in the same room , we have 2 laptops and 2 mobiles devices. December 10, 2013
Rated 5.0 out of 5.0 by Celebration of our 40th Wedding Anniversary Everything went perfectly well. The room, the staff the service was of the highest quality. Nothing could be faulted. This is our second stay and once again it was superb. A great team effort by all. November 23, 2013
Rated 4.0 out of 5.0 by comfortable stay Hotel has a great location. We have enjoyed our room. November 22, 2013
Rated 5.0 out of 5.0 by Another great visit. Our quarterly "get out of town" stay at this location was as enjoyable as always. The rooms and public areas are always clean and inviting but, by far, the friendly, welcoming and professional staff keeps us coming back. By the way, thanks for adding a second TV at the Tiki Bar! November 21, 2013
Rated 5.0 out of 5.0 by great hotel, atmosphere and near everything I a thinking of coming over the Thanksgiving weekend. That's how much I like the hotel November 20, 2013
Rated 5.0 out of 5.0 by great service this is a great hotel the best place to stay in orlando November 17, 2013
Rated 4.0 out of 5.0 by Overall nice, especially using reward points They would like you to be able to say that your stay was a 10, and indeed the stay itself was very pleasurable. They upgraded my reward night to Executive Level and put me in an end unit room with EXCELLENT views of the Disney Fireworks. The experience while onsite was very nice. What was not so nice was the experience afterwards, and it is for this that I cannot give this hotel a 10. As I had reward nights, I had to place a hold on my visa. OK, I get that. What I do not get is them not releasing the hold in a timely fashion. Granted it was a holiday weekend, but on Tuesday I checked with my bank and was notified by them that the hold was not released. I called hotel, was assured by the front desk that the hold was released. Three days later, I called my bank, still a hold on the account. I had to call the hotel back and tell them that they had NOT released the account. They eventually agreed to call visa and fax them the paperwork but first tried to give me a story about how it might take a few days (it had been 4) then wanted to blame it on being a debit card (it was not, it was an actual visa card). So basically I had to argue with them to get the hold released. Really marred the experience. November 16, 2013
Rated 5.0 out of 5.0 by VERY GOOD OVERALL YOU GET A LOT FOR THE PRICE, HIGHLY RECOMMENDED THIS HOTEL, IT IS ALSO NEAR IMPORTANT AREAS (SHOPPING, DINNING). November 14, 2013
Rated 3.0 out of 5.0 by One night stay Upon check in your staff member could not find reservation...I handed him my ihg card and then he said oh yes here it is...I was under the impression I had paid for my night stay upon booking since it said on your website it had to be paid in full and couldn't be cancelled...I am waiting for my credit card statement to make sure I was not charged twice for my stay, Agent advised me he did not shoe even though I showed him my confirmation on my phone. We were given a room on the 14 th floor....air condition super noisy...found coins under chair which meant room probably had not been cleaned properly....Great experience at the bar, the gentleman attending it was super friendly and attentive. November 6, 2013
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