Crowne Plaza Orlando-Universal

Hotel Front Desk: 1-407-3550550

Hotel Fax: 1-407-7812167

Hotel Email:

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Orlando International Airport (MCO)

- Distance from hotel: 13.9 MI/ 22.37 KM North West l

- Head east on Airport Blvd towards South Semoran Blvd. Take the ramp onto FL528 W. Drive 8.8 miles then take exit 2 toward Universal Blvd. Merge onto Universal Blvd turning right. The hotel is located on the left aproximately 3 miles from the exit.


- Distance from hotel: 9.3 MI/ 14.97 KM West

- Head north on Sligh Blvd toward W Copeland Dr Turn left onto W Columbia St Take the 2nd right onto S Hughey Ave Take the 3rd left onto W Gore St Turn left to merge onto I-4 W Take exit 75A on the left to merge onto FL-435 S/S Kirkman Rd toward International Dr Turn right onto Carrier Dr Slight right to stay on Carrier Dr Turn left onto Universal Blvd Destination will be on right

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- Car Parking Available

- Self-Parking Fee: 10.00 USD

- Valet Parking Available

- Valet Parking Fee: 19.00 USD

- Self-parking fee is $10 plus tax daily. Valet parking is $19 plus tax overnight. IHG Club Rewards Platinum and Gold members receive free self-parking and discounted valet parking of $15.

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Hotel Highlights

You can also benefit from scheduled transportation to Universal Studios, Islands of Adventure featuring SeaWorld, Aquatica and the Walt Disney World theme parks and save money on meals for children under 10 with Kids Eat Free program. Located in the world renowned International Drive area, the Crowne Plaza Orlando Universal is the Place To Meet when visiting Orlando, Florida.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 481 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Not over the top


March 06, 2015


Although our stay was not the best, our interaction with some of the staff was pleasurable. Housekeeper was courteous and did a great job. Alvin the security guard found me some matches so I could light my cigar. This would be a good stop for about $100.00 a night.

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Worst Reception for a mile. Will never visit again!!!


March 06, 2015


Check in to this facility for our 4 day Orlando holiday. In general the stay was uneventful, not great but acceptable. However the way the reception treated us was horrible.

I booked an executive room online, so when I checked in I asked if I had been upgraded (this is the perk of being a platinum member),. The reply from the receptionist was CLASSIC. I quoted the line from my complaint mail to the IHG member service.
"However, when I asked the reception was I being upgraded, the way she handle this question shocked me. In her word “ You are already on the 14th executive floor and can use the lounge, where do you expect me to upgrade you to? To the roof?” Then I told her I normally can expect a suite upgrade. She then told me it was not possible as the hotel did not have suite to upgrade me. I do think she can put this to me in a professional manner, by informing me during checking in the upgrade is not possible, as rooms are not available."
I do not have to accept this kind of insult from a hotel.
After the IHG guest service came back to me, the Reception from the hotel just left me a message quoting, "I hope your stay is being satisfied with no other problems" Haha, very professional.
The Hotel must retain their staff to be at least being polite.

Black listed and will advise any associates to stay away too.

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Amazing Hotel - I can't wait until I come back.


March 05, 2015


What an amazing location and staff. From the minute we walked in and until we checked out we were in love with hotel. My kids loved it and my wife was super happy. We can't wait for our next stay.

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Great service


March 05, 2015


Quality you expect from Crowne Plaza. Spacious rooms and in a very good location. Service at this location is what set it apart

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