Rated 4.0 out of 5 by 24
Rated 2.0 out of 5.0 by jvtech1 I Expect Better
As a platimun member who has never requested an upgrade before, I figured I would try to cash in my chips, so to speak, and apply for an upgrade during this business trip by calling IHG directly. My wife and child were traveling with me for the first time and I thought it would be nice to have the full suite for them. I also requested a crib. When I arrived at the Crowne Plaza, I was told I received the upgrade. It turned out that the upgrade I got was the Junior Suite I payed for. I told them that's not an upgrade, and they insisted that I had been upgraded to the Junior Suite. Now I know receiving an upgrade isn't a gurantee and since it was overseas I didn't expect it, but I didn't appreciate being told I had been upgraded to the room I was planning to pay for. In fact, I was told that they (Crowne Plaza, Padova) never received the request for upgrade, nor the request for the crib I needed for my child. They had the crib on hand thankfully, but I didn't appreciate hearing those requestes were never received on their end.
Some other things that were small, but annoying include the room not being very clean when I arrived. I had to request the items in the refrigerator be removed multiple times so I could use it to store milk and food for my child. The shower head leaked. The water in the shower can be at a normal temperature for about a minute and then scalding hot for about ten seconds and this would repeat every minute every time I used the shower. And to top off the shower experience, one of the shower door hangers was broken making it very difficult to open and close. I spoke to the front desk about the door hanger and they said they would get right on it. I said to take care of it while I went out to dinner. It wasn't fixed when I returned and It took a week of daily requests to get them to fix it. At one point, I started to leave the door crooked so they would see that there is an issue with it, but the maid would just put it back unfixed. I don't care about things like this, but when my wife and child are traveling with me I don't expect her to have to deal with these things.
September 2, 2014
Rated 4.0 out of 5.0 by ronled Good quality hotel but....
In general this hotel is good but for me there were 2-3 things that stopped it from being really great.
1) The reception clerk at the front desk on our arrival was really not a nice person (the rest of the staff was very nice and helpful)
2) WiFi cards that were supplied to us were only for 10 hours - really annoying
3) the Gym was small and really in bad shape - I expected and needed something more.
August 20, 2014
Rated 2.0 out of 5.0 by Mr. Padua Definitiv kein Crown Plaza Niveau
- Duscharmatur lies sich nicht einstellen (Defekt)
- Teppichboden abgenutzt und Schmuddelig
- Vorhang schief (nicht korrekt aufgehängt)
August 12, 2014