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Rated 4.0 out of 5 by 128 reviewers.
Rated 4.0 out of 5.0 by Recent stay in Palo Alto One of the most convenient locations in Palo Also, but due to supply and demand, the price shows it. Casual and quiet. Restaurant food was fresh and well prepared. Room was a bit dusty--a pet peeve--so lower than a perfect score. June 18, 2014
Rated 5.0 out of 5.0 by Great hotel. Classy, nice hotel. Great for a vacation getaway, business or Stanford families. Would certainly stay here again when in the area. June 17, 2014
Rated 5.0 out of 5.0 by Comfortable stay, friendly staff! Enjoyed my 2 night stay, the staff are extremely helpful and friendly. The breakfast service and food was also good. June 17, 2014
Rated 2.0 out of 5.0 by Won't be staying again Tired, shabby, noisy. Personal item stolen but when reported front desk did not seem surprised. June 9, 2014
Rated 5.0 out of 5.0 by Friendly atmosphere Overall, great experience ; convenient location ; great staff June 4, 2014
Rated 4.0 out of 5.0 Nice place Nice place but it needs a free breakfast and parking June 4, 2014
Rated 5.0 out of 5.0 by Excellent Service The staff were very helpful to myself and my bridal party. We had 7 rooms and often many questions, but all issues were resolved and questions were answered quickly. The shuttle was a great service to get us between the Rehearsal dinner and back to the hotel safely and punctually. June 3, 2014
Rated 5.0 out of 5.0 by Quite lovely hotel I stayed one night and had a tower room. It was pleasant and up-to-date. The bed was very comfortable and the towels were cushy. My room had a lovely view of the pool in the foreground and the hills in the distance. The staff were all very helpful and friendly. I needed something at a grocery store and not only did they direct me they suggested I could use the shuttle driver to take me there. June 2, 2014
Rated 4.0 out of 5.0 by Business Trip - May 2014 This is not the first time that I have stayed at the Crowne Plaza and so I knew what to expect, and it did live up to expectations. The hotel is clean and the staff are friendly. I really like the free shuttle service. Breakfast is okay, but could do with some more variety. I enjoy the dinner menu but I don't think this has changed since my last 6 months ago. June 2, 2014
Rated 5.0 out of 5.0 by Restaurant Staff We brought a group of 50-75 folks back to the hotel after an event. There was a prom in one of the ballrooms and so there was a lot going on. We didn't have reservations so the staff didn't know we were coming but they responded exceedingly well. They were courteous, set up extra tables and served us in a timely way. I really appreciated how they handled it. I believe they might have gone home early had we not arrived but they responded like pros. I was very impressed. May 30, 2014
Rated 4.0 out of 5.0 by everything ok would stay here again ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, May 30, 2014
Rated 5.0 out of 5.0 by Nice hotel Given a choice between former motels and very expensive properties in a high end community, Crowne Plaza was a perfect middle ground. Great facility, nice rooms, generally quiet and comfortable. Rates likely to vary greatly based on travel dates. May 28, 2014
Rated 5.0 out of 5.0 by great place to stay We loved the spacious pool area. The bartender was very gracious and quickly served our party. The rooms are also spacious with a lovely aromatherapy sleep envelope that was a nice touch. Beds were comfortable and room was clean. May 27, 2014
Rated 5.0 out of 5.0 by Business meetings Beautiful property. I experienced no problems whatsoever during my three-night stay. May 21, 2014
Rated 5.0 out of 5.0 by My son is so grateful... that I booked them into your hotel to celebrate Mother's Day. I booked two poolside rooms, one for the adults and one for the children. One room was switched on me because both rooms were to have an adjoining door between them but did not. However, the children LOVED the pool and my son spent most of his time playing in the pool with them. A very healthy activity to share with your children. When my son got back to San Luis Obispo, he notified me that he left his iPad in his room. I notified the Cabana and Carman, the room cleaner, had brought the iPad to the Lost and Found of the hotel. We were all so very appreciative of Carman's honesty. THANK YOU, Sheila May 19, 2014
Rated 5.0 out of 5.0 by Nice room and great service The staff at this hotel are so friendly and helpful. They greeted me each morning and afternoon. The valet remembered my name and my car, so I didn't have to wait - he went to get it as he saw me coming. The room was surprisingly nice. The aromatherapy for nighttime was an extra treat! The only thing missing was counter space in the bathroom, but there was a nice shelving unit for use. Overall, a great place in the heart of Palo Alto. May 16, 2014
Rated 2.0 out of 5.0 by Any other Crowne Plaza so far was way better! - heard every word day and night (telephone, bathroom use, tv) from rooms next door. very bad insulation - unfriendly staff in the restaurant at breakfast - not possible to cancel the last night free of charge or at reduced cost even though I asked 5 days ahead! - basically NO room service. Need to pickup everything yourself for in-room or by-pool consumption - very disappointing breakfast buffet (variety, quality, taste) May 11, 2014
Rated 1.0 out of 5.0 by AVOID! Back rooms facing the houses have bathrooms where the toilet is NOT vented. Sewer gas smells wide spread. NOT too sure this is fixable. Property is old and needs a complete re-do. Broken concrete everywhere. Property shows signs of real age and deterioration. Would really avoid. This is NOT a quality property. I would NOT stay there again. May 8, 2014
Rated 3.0 out of 5.0 by reservations/check in front desk could not figure out my 2 separate reservations. room not made up and was locked out because of May 7, 2014
Rated 4.0 out of 5.0 by Still haven't had receipt emailed to me Great property, great room -- but having trouble completing expense report as I can't get an electronic receipt ... so asking here. thanks May 4, 2014
Rated 5.0 out of 5.0 by WONDERFUL WEDDING RECEPTION, COMFORTABLE STAY We were at the hotel for a wedding reception and everything was perfect! The food was fabulous and the service was wonderful. It's been a while since I've been to a hotel for a reception but I was quite impressed. We decided to spend the night and the room was quiet and clean and we would definitely recommend this hotel to friends. May 2, 2014
Rated 3.0 out of 5.0 Shabby The hotel is in dire need of refurbishment, it's looking shabby and tired, more like a retirement home than a modern business hotel. April 18, 2014
Rated 3.0 out of 5.0 by Okay, but not worth the price Two big thumbs up because it is dog friendly, but two thumbs down for being too expensive during the week ad not offering extended stay rates. This is a 4 four star hotel charging 5-6 star rates during the week. Concierge did not have mail service (stamps for sale) which was inconvenient, especially since it is a known business hotel. April 17, 2014
Rated 4.0 out of 5.0 by Very Nice Choice When Visiting Stanford Very comfortable, quiet hotel. Beds great and I love the blackout curtains. Front desk staff was excellent. Accommodating and friendly, with personalized service. Restaurant staff at breakfast was not so great. Fitness room could use some improving but at least they have one. April 16, 2014
Rated 3.0 out of 5.0 by Alarming stay If you don't mind getting shocked awake at 1:00 AM this is fun April 13, 2014
Rated 5.0 out of 5.0 by Lovely property and excellent staff Beautiful property and very accommodating staff. Everyone was pleasant and very attentive. Convenient to Stanford. We would definitely return when next visiting Stanford. Interesting hotel history. April 9, 2014
Rated 5.0 out of 5.0 by Nice on the 8th floor The great thing about this hotel is that it is set well back from noisy El Camino. The hotel survey from IPSOS does not ask about noise levels in the room itself, just outside. Like most US hôtels, the air conditioning is very noisy, and the refrigerator, which is empty, goes on and off noisily all night long. I managed to turn the air conditioning off, though it still made some noise. In other hôtels I unplug the refrigerators, but that is not possible here. I was able to minimize the noise by turning the temperature control to the highest temperature setting. Other than that, I like the style of the hotel and was able to find a good running trail nearby. (The bicycle trail into Palo Alto, if you look on Google earth.) April 7, 2014
Rated 4.0 out of 5.0 by Good room except noisy aircon The room was in good clean condition, except the aircon unit that sounds like it is 20 years too old. March 24, 2014
Rated 5.0 out of 5.0 by Great experience We truly enjoyed our weekend stay. The room over looked the pool and we had plenty of room for our family. It was great to get greeted by the staff with fresh baked cookies . We enjoyed our dinner in the restaurant and the food was delicious. We would definitely return. March 12, 2014
Rated 3.0 out of 5.0 by Disabled access to this hotel was poor not honest re: distance to hospital Stairs in front, slopping ramps on either side - the walk up the ramps was too far for elderly mother - she had to use the stairs - dangerous. We were there for a family medical emergency and were told the hotel was close to the hospital - this was NOT true. March 3, 2014
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