Rated 4.2 out of 5 by 65
Rated 5.0 out of 5.0 by kathynnp Stay Here All The Time
I have stayed at this property once or twice a month for the last 2 years and have always had an excellent stay. They are always accommodating to my requests (inside tower room, early check in, quiet floor), recognize me by name, provide free drink and breakfast coupons, upgrade my room type (as high as the several room suites free of charge), provide a free shuttle within a certain distance of the hotel, and the list goes on. During my last visit, I had arrived after a 13hr travel day - I was upgraded to an enormous suite, given a free drink and breakfast coupon and was left a plate of fresh fruit by the front office supervisor (Thanks Mr Khan!). The wireless internet is always free with excellent signal and the office/computer room is well stocked. The walls are well insulated so it is always quiet in my room - I never hear anything from adjoining rooms.
I have had to stay at the Sheraton Palo Alto when this property has been full and while the Sheraton has been extremely kind and welcoming (upgrading my rooms as well) and is closer to Stanford, the price is almost always higher and the Wifi is $10/day, which is really annoying and actually my biggest hangup about staying there.
The Crowne Plaza staff is fabulous and I look forward to my next stay; thanks to all at the Cabana!
December 7, 2013
Rated 4.0 out of 5.0 by Rickey17 Clean and Comfortable
The room was clean and comfortable. The service, for the most part was excellent. The hotel is a bit dated but has been revised since its hey-days of 1963.
December 4, 2013
Rated 5.0 out of 5.0 by Interviewer Helpful staff
I was in town for an interview, and went down to the restaurant to quickly grab a banana. I realized I didn't have a hair clip for the interview, so I asked for the nearest place I could buy one......Julie, an employee, took her hair claw out of her hair, and gave it to me!!!! Then another waitress, ran to the back and quickly grabbed me a banana to go! They were awesome! ...and I really appreciated their effortts! Julie, told me to keep it, but I said I would take it back. Unfortunately, I didn't remember to take it back til I was flying out! ....I'll try to remember when I return!
November 30, 2013