Rated 4.0 out of 5 by 100
Rated 5.0 out of 5.0 by micferra149 Excellent Service
My entire stay at the Crowne Plaza was outstanding! I give everything 5 stars, including the staff. Eugene, the manager was especially accommodating. What true professionals they have working over at the Crowne Plaza in Paramus, NJ. Pasted below is the email I sent over to the manager to thank him for a great stay.
Wanted to send over a quick email to let you know how impressed I was with the level of service last night.
It's a rare thing these days to meet people that genuinely care. You are without a doubt a true professional. You were more than willing to take the extra step outside your normal scope of duties to make sure that I was comfortable and satisfied.
Honestly, I've never had a better hotel/travel experience than the one you provided. Your kind, warm, and caring hospitality will not be forgotten. Without any hesitation I highly recommend your hotel to anyone visiting the North Jersey area.
Thanks again for everything!
August 19, 2014
Rated 4.0 out of 5.0 by janjoejake Great Food at this location
A nice place to stay for a night or two. The restaurant on premises is very good and the room service is efficient. The beds are comfortable and they give a great aroma therapy kit and it's delightful!
August 14, 2014
Rated 5.0 out of 5.0 by RaeMarie518 Excellent breakfast and room
The night was awesome in the hotel. The bed was comfy and the breakfast in the morning was awesome.
July 30, 2014
Rated 1.0 out of 5.0 by not_a_happy_customer Not what I paid for!
I was very disappointed in the hotel. They had no elevator, so my 75 year old mother was required to walk up and down the stairs. This meant I had to carry the luggage for 3 people up the stairs by myself! The hallway was filled with smoke from someone smoking in their room. The breakfast was terrible and cold. And the maid walked into my room while I was in there at 9:30 in the morning! She asked me again in the hallway if she could go in my room at 10:30. My checkout wasn't until NOON! When I told her, she mumbled something under her breath and rolled her eyes at me. This was my last stay at this hotel. The only nice thing was the front desk person. He was very polite.
July 30, 2014
Rated 4.0 out of 5.0 by MD55 good value and location
good value for the price and location was convenient to business appointments. The hotel is a little dated but they do a good job with service, cleaning and the rooms are quiet so a good nights rest is possible.
I have stayed here previously and will return when in the area and need a room.
July 22, 2014
Rated 2.0 out of 5.0 by Boris B Air conditioning is terrible
Don't stay here in the summer. The room I check in to had a broken air conditioner. The new room was almost as bad. There was no bill under my door at check out. I stayed here 3 years ago and the pipe in the ceiling burst and soaked all my clothes. There is no elevator and you have to climb stars to get to your room.
July 14, 2014
Rated 4.0 out of 5.0 by FMBT just some comments
this hotel is located in a convenient location and staff is teriffic.
However, I was a little disapppointed during this stay with the cleanliness of our room. This hotel is overdue for a remodeling! The carpet in our room was totally shabby..
The bed linens were clean and good. But its time to freshen up this place...
just as an added note.. the staff was kind enough to get us a refrigerator for our room.. at no charge.. but again... when they remodel, a refrig should be included in remodeling. Another thing would be exhaust fans in the bathrooms...
thank you for listening,.
July 11, 2014
Rated 5.0 out of 5.0 by Right said Fred Helpful
We arrived early planning to drop our bags behind the desk, but the room was available, so the staff kindly let us take our bags to our room. I really appreciated that flexibility, and will remember it.
July 8, 2014