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Rated 4.0 out of 5 by 101 reviewers.
Rated 5.0 out of 5.0 by Nice overnight We chose this location to be close enough to attend our grandaugher's dance recital and to meet friends for breakfast the following morning. Our clean and comfortable room was ready for an early check in at 2:30pm. The spin the wheel game at check in was fun and we were awarded a 1000 point bonus. May 6, 2013
Rated 5.0 out of 5.0 by Can't wait to go back I have stayed at this hotel on several occasions. Every time I go I receive excellent customer service, my room is immaculate and comfortable. The staff really makes you feel welcome. On this past trip I left my iPad behind and within minutes of leaving the hotel I received a call from the Manager letting me know I had left it. WOW what service!!! April 30, 2013
Rated 5.0 out of 5.0 by Great Stay Excellent service and attentive staff. Very clean room. April 28, 2013
Rated 3.0 out of 5.0 by benefits previously enjoyed not offered anymore I stay at this location about once every other month. They use to provide a nice bag full of snacks and water for priority club members and the room rate included a complimentary breakfast buffet. Now the hotel changed to spin the wheel at check in and you get what you land on. No more free buffet and a welcome bag of goodies. I am certain that the hotel must have more than this one unhappy customer. The positive is the staff as they are very friendly and remember me from previous visits. April 22, 2013
Rated 5.0 out of 5.0 by Staff was very friendly and helpful Each staff person I encountered was gracious, friendly and helpful. For example, they lent me tape and scissors to gift wrap a package. My room was comfortable, clean and quiet and had everything that I needed. April 19, 2013
Rated 4.0 out of 5.0 by GOOD LOCATION WITH TROLLEY SERVICE This hotel was in a good location for me. It was close to the shoe store that I needed to visit. The trolley service was quite helpful also. They made arrangements to transport us and pick us back up, even outside of the normal trolley hours. The trolley also took us to dinner and picked us back up in the evening. Very convenient. Also, this hotel is right next to the Paramus Mall, which made it an excellent location for shopping. The hotel was well maintained, comfortable, spacious guest room, with all the amenities. Would stay here again. March 29, 2013
Rated 4.0 out of 5.0 by Work Release Here for work purposes and had a great stay. Front desk staff was very friendly and started up a fun conversation during check in. This was a nice change compared to the usual just check in and get to your room feel. Would stay here again. March 28, 2013
Rated 5.0 out of 5.0 by Pleasant Stay Recently I spent one night at the Crowne Plaza Paramus. I found the hotel to be comfortable and the staff were all very accommodating. I also enjoyed Breakfast the next morning . March 21, 2013
Rated 5.0 out of 5.0 by Really nice hotel and helpful staff This was my first stay at this hotel, the staff were friendly and helpful at checkin and the rooms and more important the bathroom were clean and bright. The hotel restaurant was very handy March 10, 2013
Rated 4.0 out of 5.0 by Loved the free appetizer Had to ask for my free appetizer, don't offer it you don't want to give it. Love Bone Fish, that is the reason, I stay at this location. No elevator is a definite turnoff. Only for bring luggage in and out of hotel. Internet was poor. January 26, 2013
Rated 4.0 out of 5.0 by comfortable bed, very nice staff Room was clean, bed was comfortable. Staff was very helpful and polite. Was surprised to get a little guest goodie bag upon arrival for belonging to the priority club. Bone fish grille right next door. Amazing food. Only one thing I was curious about. I never saw such a low toilet. Looked like it was made for a child. Had to bend down to reach the handle to flush. Just a little odd. All in all, a very nice stay. January 24, 2013
Rated 5.0 out of 5.0 by Comfort and Convenience and Kindness Of the four Major New Jersey hotels that I've stayed at since april of 2012, CROWNE PLAZA was the BEST, in terms of value, location, comfort, service and having a bathroom that was well appointed for anyone with physical disabilities, (such as myself). My room was very clean, and quiet. As were the hotel corridors. The thermostat and the coffeemaker worked perfectly.(The latter features being very important to me). Employees smile, greet you, and offer you assistance if needed. I arrived 2 days before Xmas, and in addition to my luggage, I had a big bag of gifts, / wrapping paper etc. with me. The desk clerk noticed this, and after checking me in, told me that if I needed tape or scissors, to let her know. She did everything but offer to wrap the presents for me.. I enjoyed having a chair and ottoman in the room, the daily newspaper, the RESTFUL SLEEP KIT,and the chocolates that are placed on the bed each nite. I was comfortable and always felt safe throughout my stay. January 23, 2013
Rated 5.0 out of 5.0 by Amazing I love this hotel. The staff was extremely helpful and always available. Check-in was quick and easy. Would definitely recommend this hotel. December 16, 2012
Rated 5.0 out of 5.0 by Great Staff! High Quality service While the hotel itself is very ordinary the staff is not and it more than makes up for anything it is lacking, Front desk is great, housekeeping does a great job. I have stayed at much visually nicer hotels but none with such nice people. Would return. December 9, 2012
Rated 5.0 out of 5.0 by Crowne Plaza, Paramus, NJ Excellent service, friendly professional staff. I stay here often and always get a good, comfortable night of sleep and a warm welcome. Great job! Thanks. December 6, 2012
Rated 1.0 out of 5.0 by Clean and comfortable accommodations I was very pleased to stay so close to my destination (NYC) at a reasonable price and receive such clean and comfortable accommodations. I also enjoyed the room service and exercise facility. December 3, 2012
Rated 5.0 out of 5.0 by Great Stay Again this Crowne Plaza was wonderful-The staff was friendly. The room was comfortable. November 2, 2012
Rated 1.0 out of 5.0 by Walls Paper Thin The hotel and staff of this hotel are fine, but the walls of the rooms are paper thin. I could easily hear the television on the common wall as well as the conversations of the guests in the next room, even though they were at a normal conversational level. This was not typical of other hotels of this caliber or even other Crowne Plazas I have stayed at. I will still use Crowne Plaza, but I will not stay at this hotel again. November 1, 2012
Rated 2.0 out of 5.0 by Sleeping rooms need complete rennovation I have been staying in the area for aount 27 years. I am aware that not too long ago there was a rennovation to this property. Some key issues were overlooked. There is no elevator at this property...when there are a lot of bags this is impossible. The heating and airconditioning unit are too old and worn out...loud and ineffective. bath rooms still have old tile and tubs...very obvious. No real update here. Breakfast area is adequate. Bone Fish is best thing about property. October 29, 2012
Rated 5.0 out of 5.0 by Very Pleased I stayed at the Paramus Crown Plaza for two weeks. It is a two level building that COULD be similar to a low-budget motel without an elevator; HOWEVER, the impeccable service rockets it to the hotel status it deserves. I was reliant on the hotel for all of my needs, and they certainly exceeded my expectations. Every single request or concern I had was immediately addressed and resolved by the very pleasant and professional staff who were very happy to meet my needs. My room was comfortable and clean. The shower was always hot and refreshing. The hotel shuttle was always punctual, professional, helpful, and available. The food service both at The Bonefish Grill and the breakfast cafe was fantastic and accommodating. Housekeeping did a great job cleaning up after me, and replenishing the amenities. Anything I wanted or needed (within reason of course) was just a call to the front desk away. And I saw all of the staff provide the same impeccable service to all of their guests. I would certainly recommend the Paramus Crown Plaza Hotel to anyone staying in the area. October 20, 2012
Rated 5.0 out of 5.0 by Most Convenient, Most Value Hotel in New Jersey My Family and I had an opportunity to stay in Crowne Plaza last week for 4 days... the experience was fabulous... I love the breakfast bar. Usually hotel food is not that great... but I will highly recommend the hot breakfast in this hotel. The rooms are so clean, the staff are so professoinal and it is so convenient to stay in if you want to go to New York, without paying the New York City hotels price. YOu can get in the city in 20 minutes... also, very near to places like Trader's Joes, Macy's, etc... September 24, 2012
Rated 4.0 out of 5.0 by Comfortable Stay The staff was very pleasant and helpful. Very clean rooms and bathroom. The king size bed with the pillows are very very comfortable. Upgraded to the King Bed Executive at an extra price which was to include a free bottle of water, (every day) bathrobe and slippers and a sleep kit with an eye mask and earplugs. Only received the bottle water but not every day. There were no bathrobes, slippers and the sleep kit and when I mentioned it to the front desk, they knew nothing about it. On the whole it was a very pleasant stay. September 17, 2012
Rated 2.0 out of 5.0 by Bad front desk service I arrived at the hotel at about 2:20 pm after driving 4.5 hours, to get ready for a wedding that was at 5 pm. (The wedding party had reserved a block of rooms for guests.) The first words out of the front desk clerk's mouth were "We don't have any rooms available...check in time is not until 3 pm." My response, was "wow, the wedding is in a couple hours, and this is where most of us are staying, can you check to see if you have any room ready?" Without saying a word, the clerk clearly found that he had rooms available, and proceeded to set me up with a room key. I thought it was odd that he didn't check before blurting out that he had nothing available, and I politely told him I thought that in terms of customer service, that was probably a good idea. After attempting a feeble protest, he seemed to agree. After this negative first impression, I hear from my fellow wedding guests that they were given a bag of chocolate chip cookies that were supposed to be given to all guests AND an invitation to a breakfast for everyone the next morning. I received neither. The next morning, when I went to check out, he told me I was all set. I then mentioned to him his failure to provide either of these items to me, and in response, he offered me a care package that apparently was supposed to be given to guests as well, and I still don't know understand why he did not automatically give it to me upon check out. I was left with a very negative impression of this hotel experience. This employee clearly needs better training. September 14, 2012
Rated 4.0 out of 5.0 by Good Hotel, Good stay, great room, friendly service. On the night before, we went to great lengths to ensure and verify with the front desk staff that the hotel shuttle could take us to the train station in the morning (Monday of Labor Day.) In deed the staff confirmed yes. At the appointed time the next day the shuttle did not appear. We did take a taxi. We are OK with the shuttle not being available or not working, just give a guest some heads up. September 9, 2012
Rated 4.0 out of 5.0 by Very convenient location! This is a nice property and has easy access to both Rt. 17 and the Garden State Pkwy. Rooms are very clean and comfortable. Good business center with print-from-your-laptop connection. Only improvement I'd make is to include MSNBC in tv lineup. Stayed here twice in the past month and will definitely return. August 27, 2012
Rated 4.0 out of 5.0 by Decent hotel, annoying locAtion I saw posts about the location online and they were true, annoying to be on an on ramp. Wished there was an elevator & at least 1 exercise mat in the gym. Overall hotel was clean and comfortable. Wallpaper in bathroom all stained and gross (room 211, I think). Breakfast was good. Service was professional, well trained. August 20, 2012
Rated 5.0 out of 5.0 by Convenient, comfortable, clean We've stayed here a number of times. Always very comfortable and clean. Convenient to NYC. July 22, 2012
Rated 5.0 out of 5.0 by Very comfortable bed but the tea is missing. We were very satisfied. However, you have stopped including tea bags with your coffee service in the room. In the past years we did not have to go down to the lobby to get our morning tea. We hope you will return the tea to the rooms by the time we come back again. July 22, 2012
Rated 1.0 out of 5.0 by Negative Stars (Front Desk) If you are in a service oriented industry and you have to be on the phone, at least let the customer waiting in front of you know that you would be right with them. It's common courtesy, and it alleviates the wait. (Housekeeping) The following is not acceptable: Hairs on your pillow which do not belong to you, unlaundered recycled bed linen, empty tissue boxes. Spent one night because my air-conditioning unit broke down but I would have been much more comfortable if I were boiling at home. July 15, 2012
Rated 5.0 out of 5.0 by Comfortable bed and great service. Good place for rest & business. I'll recommend for everyone. July 12, 2012
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