Rated 3.7 out of 5 by 269
Rated 3.0 out of 5.0 by France traveller Food & drinks service lets hotel down
If I was just rating the room and the general service, the hotel would be close to excellent. Great location, larger than average rooms for Paris, very comfortable beds and good facilities. However, the bar service was very slow and the restaurant even slower, with very sloppy service for the price. Dinner took so long that it spoiled our evening. Do use the hotel, but take advantage of the many eating places and bars nearby.
September 3, 2014
Rated 1.0 out of 5.0 by F187 Building Works
It wasn't just the building works and a room blacked out by scaffolding and plastic sheets that made this such a terrible stay.
It was the staff and managements refusal to understand that this would affect my stay. There were no pillows in our room. Just large white cushions. We eventually got x2 after we complained but apparently the hotel was full and they had "run out". We also had to ask for 2 extra towels as they only supplied x2 for x4 of us!
The "Club Lounge" was like a student common room. Badly equipped and presented. The broken coffee machine was supplanted by tepid flasks of hot water and coffee. The crockery and cutlery were always dirty (a broken dishwasher no doubt). That said, the drinks, snacks and amenities would probably be better in a student common room.
September 2, 2014
Rated 4.0 out of 5.0 by KSEDKI Bad experience with an employee
Location is good, rooms are ok, front desk personal are nice and friendly however they don't react fast enougph to issues i had an issue with AC and tub. it takes me four times to complaint to front desk to get the AC fixed on secound day of stay however the tub was never fixed correct
A very serious issue with the guy worked on Sunday August 24th from 6-8pm in the club lounge he was extremely rude and impolite i was outside the room and when i entered i heard him saying to my wife and kids in a very loud voice across the room in front of all other people while the are setting on the table not even planing to leave the lounge "YOU ARE NOT ALLOWED TO TAKE DRINK OUTSIDE"
i told him that you shouldn't say that in that way to your customer and that he is making an assuption that they will take drinks outside?? even though he should'nt talk like that under any situation but he started yelling at me and i had to go to the front desk and ask for a manager she was nice and apologies to me but in fact that was not enough for me that man spoil my whole day and stay at you hotel, he was not doing any thing in the room nothing being replaced all dishes were empty, he was not there at all until 10 minute before 8 to close i do not know how you hire such quality in such respected hotel chain
on the other hand the girl worked on the club lounge during breakfast on Monday August 25th and 26th morning was extremely polite, efficient and very active in cleaning and replacing stuff and i want to recognize her for such good professional work.
August 31, 2014
Rated 5.0 out of 5.0 by Saleh-loozah Manager and bar man
Manager at my check in is more than nice, also the person how close the bar is very nice. Actually all the staff at the hotel are nice and smiling.
Next trip to paris will in crown plaza.
Only one thing, they do not have valet parking.
August 29, 2014
Rated 5.0 out of 5.0 Our Stay
We enjoyed our stay and, we will select your hotel for our next trip to Paris!
August 28, 2014
Rated 1.0 out of 5.0 by I'ho never again
This hotel is not to recommend. Poor service and big attitude of the staff. not helpful at all. big disappointment and def. never again.
August 27, 2014
Rated 5.0 out of 5.0 by lane245 paris surprise
We visit this Paris neighborhood regularly. The Crowne Plaza is a delightful surprise -- elegant, cheerful, utterly serene and thoroughly welcoming. The handsome building is undergoing a façade scrubbing, which will add to its considerable allure. With the recently completed renovation of the Republique plaza the entire area is reborn and is a convenient location for visitors, who can dine at the many good local bistros or buy take-out sandwiches for picknicking; there are plenty of other valuable services in the area (pharmacies, Monoprix supermarket), which is close to the buzzy Haut Marais and the canal area. Metro and bus service are nearby, and navigable. The staff, strong English-speakers, are extremely friendly and helpful. There are ice machines!
August 26, 2014
Rated 3.0 out of 5.0 by gozilla Less than expected
Stayed for 3 nights in the middle of August.
The main facade was under renovation with scaffolding all over. At the check in I am told that I have two options: enter immediately in a room with a small window or wait about 1 hour and half and have one with a little balcony. Me and my spouse prefer to wait, but I tell the receptionist specifically not to put us in a room facing the scaffoldings and I am assured she will not. Coming back we are given our keys and enter the room.......only to find it was facing the scaffolding with a worker standing right on our balcony looking at us !!!
We protest to the reception but the receptionist is changed. Now there's a man who is too busy with the complaints of another couple that quickly and without a smile pass us a new card key.
We take the elevator again and this time we find ourselves in the smaller room with the smaller window that we refused on the first time !!!
So we had waited for nothing for more than one hour.
Queen, not king size bed, and small bathroom too. When trying to make a cup of tea with the electric pot the whole room blacks-out !!! The maintenance man switch the breaker back two times but gives up to find the malfunction and tells us to wait until the morning.
This was supposed to be a REWARD, after months of continuously using Crowne Plaza hotels in other countries and accumulating hundreds of thousands points. It was supposed to be a romantic stay. Instead, we liked all of Paris with the exception of the Crowne Plaza Hotel.
Do NOT recommend.
August 25, 2014