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Rated 3.7 out of 5 by 237 reviewers.
Rated 5.0 out of 5.0 by Great hotel for a weekend getaway in Paris as well as for a business stay We booked a double room for 2 nights. The nice charming lady was new but did a faboulous job at check in. We got a room facing the quiet courtyard which was excellent for having a peaceful night even though the hotel is located so central - we could walk from gare de l'est to the hotel and la place de la republique is very busy. Breakfast was great, providing a huge choice of all kind of fresh and delicious food to start the day with. I would definitely come back here :-) July 17, 2014
Rated 3.0 out of 5.0 by very average club lounge club lounge is not regularly staffed and therefore when the coffee machine stopped working (very frequently), no one was there to fix it. Snack is only served for 2 hours in the evening whereas other Crowne Plaza hotels have a more generous offering Front desk turned down request for late check out right the way without even asking how long did I want or checking what rate I booked on (which guaranteed late check out). Only when I went down and spoke to another staff to explain that all I needed was one extra hour did he accommodate the request The very same staff which turned down my late check out request was not very friendly when I checked out having waited 10 mins as he was the only person at reception and not even a "thank you" but simply hand over my receipt July 17, 2014
Rated 5.0 out of 5.0 by Ideal location and great service This is ideally located and just next to subway. Services of this hotel is fantastically pleasant. July 14, 2014
Rated 3.0 out of 5.0 by Location is near perfect - customer service is far from perfect!! The central location of the hotel overlooking Place de la Republique is ideal for both business travelers and tourists alike. From the outside the hotel looks teases you with its’ imposing and beautiful facade and, on entering, it is a little disappointing to say the least. The interior looks tired and dated. My room overlooked the main square. However, there was a music concert taking place each evening and the noise was simply unacceptable and unavoidable. If you don’t want noise then I would check that there is no music concerts booked to play in the main square. The bed pillows are very firm and there weren't any alternatives to choose from – unusual in my experience. I did feel that the staff were a little remote at times and the ‘customer service’ one comes to expect with the Crowne Plaza brand was simply not demonstrated. In essence, I felt some of the staff were a little rude without reason. I suggest that a little customer service training might be necessary! I would recommend this hotel for the location and the location alone. July 13, 2014
Rated 4.0 out of 5.0 by Great location and friendly staff We arrived July 6th when a series of open-air concerts were being held in the place de la république. This meant that quite a bit of noise was heard in the rooms between 21:00 and midnight but this was unavoidable. The front desk staff were efficient and friendly and the bell-boys were also very helpful getting luggage to/from our car. The locations is excellent for discovering Paris with lots of local restaurants providing a wide choice of dining. Would recommend this hotel and hope to come back in the future. July 13, 2014
Rated 4.0 out of 5.0 by Family friendly Good location for touring with easy access to metro. Family friendly atmospher. Excellent help from concierge July 12, 2014
Rated 5.0 out of 5.0 by Great rooms and great location Everything was good except that the room never got cold... July 9, 2014
Rated 4.0 out of 5.0 by Location and comfort Suitable location , friendly staff and comfortyable sleeping. July 8, 2014
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