Rated 3.7 out of 5 by 162
Rated 5.0 out of 5.0 by Run1976 Excellent service
The standard rooms are dull and reminded me more about a private hospital room but I was upgraded. The clubroom is much nicer and more worthy for Crown Plaza.
I would rather recommend Holiday Inn Opera-Grands than Crown Plaza's standard room.
The location is good for Paris and as far as I know there are not many other hotels more central in this price range.
It is a good price and standard for Paris but in comparison with many other cities, it is expansive for the normal standard rooms and the club room which is nice but not what you would get for the same price in many other hotels.
The greatest thing with the hotel was the management and some of the receptions (some were rude and unthoughtful - you do not just ask the clients to sit down and wait and wait, you apologize and maybe offer something at least), but some of them were really nice, funny, flexible, creative and helpful in any way.
A big minus is 24 euro for internet for 24 hours. As a club member I got one hour free usage of internet during a whole week! Thanks, but that I can get in any cafe in Paris also. And more.
March 26, 2013
Rated 4.0 out of 5.0 by Hilltop club room and business service
The hotel is located in a convenient location although it is a little far from the city center. Many little fashion shops are in walking distance. Strongly recommend to stay in the club rooms. We got upgraded to a mini-suite. Everything is well arranged and comfortable in the room compared to the one we just stayed a couple of days ago (intercontinental hotel) in Paris which is a five-star hotel. The reason we moved to this hotel because it has well-equipped conference rooms for small groups. We enjoyed to the club lounge service although the interior decoration needs to be improved. The breakfast and snacks services are reasonable.
March 25, 2013
Rated 2.0 out of 5.0 by AgaN Internet service
I disqualify this hotel due to lack of free internet access. I find it unaccaptable in the 21st century. The prices charged for a cable internet in the rooms were outrageus.
March 24, 2013
Rated 5.0 out of 5.0 by Jager Great place to stay!
I was very pleasantly surprised by Cowne Plaza in Paris. A great hotel with great staff. The location of the hotel is also fantastic, 20 minutes of walk takes you to literally any interesting place in Paris worth paying a visit. Highly recommended!
March 19, 2013
Rated 2.0 out of 5.0 by Nina2012 No Room Wifi & beware of Internet Charges & Noise...
Wish I could write something more positive: The concierge and Front Desk were terrific. But the hotel lacked in-room Wifi-- something that was not disclosed when I booked. So you had to go to the lobby, which is pretty minimal. They promised Wifi for april but that did not help me. In general, the hotel is safe and clean, but considering the Holiday Inn club association, I expected a room with more English-language TV channels, and a little more decor. Bottom Line: If you need to be near the Place de la Republique, this is your best bet. Otherwise, keep looking.
March 18, 2013
Rated 1.0 out of 5.0 by bigwhite2013 An Extremely Disappointing Stay at the Crowne Plaza Republique
My family and I recently stayed at the Crowne Plaza for 3 nights. After a long delayed flight from Canada, we arrived at the hotel only to be checked in by a rude and unfriendly receptionist. Upon checking in, I asked her if we were able to access our room earlier. Her rude response was "Not with that type of room". I asked for clarification on the comment but she did not answer and only indicated that we could check our bags for the day. I was totally shocked at the discourteous treatment of myself and my family. Not a positive first experience with the hotel. The only saving grace was the smiling face of Anne Louise, the concierge who was able to get us on our way to enjoy the sights of Paris. Our room was satisfactory but the toiletries in the bathroom were not replaced on a daily basis and the room was very dusty. The shelves above the fridge had not been cleaned or dusted in quite a while. On March 12th a snowstorm hit Paris and the trains were cancelled. The gentleman concierge was not helpful in the least in helping us to find out the information we needed. He was never at the desk to help. The bellboy that was there offered more help to us then the concierge. The concierge would not phone or access the internet for us to enquire about our train status. His solution was go to the train station and find out. We found out more information from the hotel patrons then the concierge. Upon my return from the train station and getting the information that I needed, I attempted to see if a room was available for my family. I asked the receptionist who was a gentleman if he would match the price of the room that we had the last 3 nights. Once again in a rude and discourteous manner, he handed me a internet access code and said "Book it online." The lack of help and service from the staff at this point was unbelievable. My girls were shocked at the lack of customer service provided to us. As a result, we left the hotel to stay elsewhere for the evening. I am utterly shocked and disgusted in the customer service provided by the such an international hotel chain and how they treated my family. Thank goodness Anne Louise was the concierge for 2 days as she was the only redeeming factor of the Crowne Plazaq Republique.
March 17, 2013
Rated 5.0 out of 5.0 by HandH Excellent stay
This time we had an excellent stay at the hotel. Very nice room with view to Place de la République, excellent staff and service. No problems with breakfast, as was the case two years ago. Actually, it is difficult to find anything to complain about. You even arranged for nice weather. We will certainly be back.
March 14, 2013
Rated 5.0 out of 5.0 by Mic917 Wonderful stay!
We were very pleased with the cleanliness, comfort and attention of the Crowne Plaza Republique. Everything met our expectations. It was quiet, pleasant, and the staff was very helpful and friendly. I will return!
March 8, 2013
Rated 5.0 out of 5.0 by Reisender Very good hotel
Had a great stay at Crowne Plaza in Paris. Will come back soon.
February 22, 2013
Rated 5.0 out of 5.0 by mffm Convenient hotel
Having stayed in this hotel for the first time for a weekend break, we were truly amazed by building, location and the hotel itself.
Conveniently located at Place de la Republic, there are four metro lines just in front of the hotel, getting you almost everywhere in central Paris in a few minutes. Although the place de la Republic is currently remodeled, this did not trouble me as a hotel guest. Metro is open, restaurants around the hotel are open, instead of crossing the place overground, simply go underground.
If you do not want to spend money on the minibar, go to the Monop' store around the corner. The minibar even has space to cool your own drinks.
Staff was very helpful, genuine and attentive, also during breakfast unlike other travelers reported. Thanks to the advice of one front desk clerk to see Sacre Coeur around the blue hour late afternoon. The view if the building and the city was marvelous.
And please: you are in Europe and Paris, do not expect your room to be a mansion.
Conclusion: Yes, I will go there again!
February 12, 2013
Rated 3.0 out of 5.0 by space889 A quick weekend
We decided at the last-minute to go to Paris for the weekend.
The reservation staff easily handled a last minute request for an additional, joining room when we decided to take the kids along.
The Concierge made a great dinner suggestion for a Taverna directly behind the hotel which was authentic, open to kids, and an easy walk.
Only issue was an unexpected 38 Euro charge on the room for a TV and internet package. It is an automatic charge so I thought the kids must have pushed the wrong buttons on the remote and ordered it by mistake. When I disputed the charge, i found it had been ordered from my own room.
We were in Club rooms which already have free internet. I stay in a lot of hotels. I stay in a lot of Crowne Plazas (Platinum Elite Status) and I didn't consciously order the Internet package.
Over the manager's strenuous objections i insisted the charge be removed which the manager finally obliged. However, the ease at which an automatic charge can be added unknowingly to the bill is a problem.
Great location. Good common areas (Club lounge was a little sparce). Rooms are small and in need of a some renovation but good for central Paris. Great Concierge. Good reservations staff and Ft. desk Managers. Just watch out for the automatic charges.
February 9, 2013
Rated 2.0 out of 5.0 by ParisTokyo My reservation was changed
My reservation was confirmed by e-mail, but it's changed as the differenct types of rooms with changed confirmation number as I was checking in.
I don't know what happened, and even hotel front couldn't explain about it.
It makes me anxious if the internet reservation is reliable.
February 6, 2013
Rated 4.0 out of 5.0 by DDG1 Welcoming!
Great staff - immediately made welcome upon arrival and continuously throughout our stay.
Convenient location - spacious rooms with comfortable beds and plenty of lights throughout the room.
Breakfast buffet very good - special thanks to the young lady with a beautiful smile and a lovely personality who welcomed my wife and I each morning.
We would be happy to stay there again next visit and recommend this hotel for your consideration.
February 3, 2013
Rated 4.0 out of 5.0 by TT1957 OUR STAY IN Paris-République
OUR STAY WAS PLEASANT BUT WE WOULD LIKE ESPECIALLY TO POINT OUT THE CONCIERGE GAVE US AN EXCELLENT SERVICE. HE WAS VERY PROFESSIONAL, VERY EFFICIENT AND VERY POLITE AND GENTLE.
February 2, 2013
Rated 5.0 out of 5.0 by Marclikesquality superfriendly reception
What an excellent and charming service at the reception, a pity I forgot her name ;-).
It was a while ago that I visited Crowne Plaza in Paris, last week in cold and snowy weather I rally enjoyed my stay.
the bar was cosy and nice staff.
The club room was really comfortable and spacy.
The cook made every eggplan work
I will definitely be coming back,
Marc, the Netherlands
January 24, 2013
Rated 4.0 out of 5.0 NICE AND CLEAN PLACE IN THE HEART OF THE CITY
This flagship hotel is very well located in the very center of Paris. Newly refurbished and decorated, the rooms and the lobby are friendly and cosy. DOnot expect to have a drink at the bar or a meal at the restaurant : they are closed but this is absolutely not a problem as they are plenty of very nice and trendy places where to drink or eat a t wlaking distance of the hotel. To finish, the Place de la Republique is now under reconstructiob, and all will be OK in june with the biggest urban square of the city totally redesigned.
Be careful no wifi inthe rooms at the moment. Will be soon so ask before reservation if necessary
January 22, 2013
Rated 5.0 out of 5.0 by Stingraycane Great Hotel
Location was great and next to the Metro.Staff was very helpful and pleasant especially Kahina who greeted me by name each day,The Concierge was hard working and very helpful.Very good food at the restaurant.Dix.I do not hold the hotel responsible for the construction going on in the park next to the hotel.The room was large,clean, quiet and comfortable.
January 18, 2013
Rated 3.0 out of 5.0 by Alppu Disappointed at breakfast
Extremely hot breakfast room made the food unfresh and it was unconfortable to sit there to eat.
When we complained about this at the reception, the clerk showed with her bodylanguage quite clearly that she wasn't interested in listening to our complaint.
We have visited this hotel before and the breakfast that this hotel has offered has been the reason we returned but will not do so in the future.
January 18, 2013
Rated 5.0 out of 5.0 by Frankona Great Value For Money
Very friendly stuff, good service, room clean and comfortable, hot water (coffee and tea) on the room.
Excellent location (metro etc.).
The only negative - very expensive internet access. Should be free!
January 15, 2013
Rated 5.0 out of 5.0 by bagpuss clubroom excellent and great service
I used my reward points for this holiday and got the clubroom it was wonderful very clean and good service it made the holiday to go on a trip out and come back to a comfy room was lovely.
The staff at breakfast were the best nothing was to much trouble many thanks.
January 14, 2013
Rated 3.0 out of 5.0 by chris1980 Some good and bad points
Staff are very nice and very helpful. The hotel is a very nice old building. However, the room was a little bit cramped for two people- I suppose that is to be expected for central Paris. The room features were good, but the TV was a problem. The menus didn't work half the time, and the so called high speed internet for 7 euros an hour was very slow and hard to use. The fridge had a mini bar, but one can of coca-cola for 7 euros is not very nice for people who have already paid for a room.
The location is great in some ways, There are lots of top restaurants and nice cake shops nearby, and Republique metro station gets you to anywhere in central paris no time! It is so convenient. However, the area around the hotel has some issues. The plaza (at Jan 2013) was totally dug up and surrounded by boards and fences. This means there is 50 metre walk to reach the taxis. Also, there are a LOT of homeless people living near the hotel, some with homeless children. This is a harsh reality of any city, and you can help if you want to, but if you do then a lot of people will want your money.
January 9, 2013
Rated 1.0 out of 5.0 by Mary22 Not a good experience at a Crowne Plaza Hotel
The overall ambience of this hotel is depressing, dark, and not pleasant at all. The lounge/bar area is very depressing, and the chairs where dirty, also the carpeting was soiled.
The beds where comfortable, although the room was very warm and we had to open the window at night to keep the temp. reasonable for sleeping, but then you got the street noise.
The bathroom was VERY small
The check in was less than average, not greeted as a gold member until I said I was, and then the clerk confirmed that I was a gold member because he could see that on the computer. Why he did not say so before I said I was, is strange. The booking had not been cleared when I booked it, as I booked it from UAE, and for some reason it was not cleared. I did call ICH office when I received this message on my computer at the time of booking, and he assured me it would not be a problem and that he would leave the message in the computer that I would pay for the room on arrival. The front desk clerk said "your credit card was not cleared", which I told him that I did know that and that I had called the ICH office and they had assured me this was o.k. and I could pay on arrival. He replied by "yes, that is written here". So please tell me why he had to welcome me to this hotel with this negative statement that my credit card was not accepted!! Finally he changed his attitude and said he would give us a good room with a balcony. The room was definitely a standard room as that is what we had booked, if there are less standard rooms than this I think this is not a Crown Plaza Hotel.
The construction in front of the hotel is not the fault of the hotel, but is very unattractive. The street people are abundant, and you must be attentive to pick pockets.
The hotel restaurant was only open for breakfast during Christmas.
All in all this is not the way to spend Christmas in Paris.
The hotel seems to target American tour groups, also not adding to the ambience of the hotel.
One front desk clerk Algerian was very pleasant and one bar man was attentive.
I will not choose to return to this hotel, or do not recommend it for others.
January 9, 2013
Rated 5.0 out of 5.0 by BenNola Great Place for Tourists
I found the Crowne Plaza to be very nice, and clean, and the rooms were a nice size. The staff was very helpful and spoke a multitude of languages, which really helped. The only adjustment was the bathroom, the toilet is not in the same area as the shower and the sink, but this is something one can easily get over (but still in your own personal room). Also WiFi is only available in the lobby, so if you bring a computer there is an ethernet cord in the room, but no wifi.
January 7, 2013
Rated 4.0 out of 5.0 by JHuebner Great rooms, lack service.
Ok, so for the record I would still recommend staying at this hotel. However, if you are looking for top notch service don't bother. We did have a great experience with one of the concierge named Oliver. The others were lacking an interest to be as helpful and obviously Oliver doesn't work 24 hours a day. We were told that the hotel was equipped with wifi, it was, but you could only access it in the lobby. The room service menu had like five items on it and it took over an hour to receive. Any small special requests we may have had, for example, I asked the concierge to help me order a pizza while I stood with him at the desk because I couldn't speak the language he said he wouldn't, so I had to walk over in the cold to order it myself. Another request to room service to have fries ten minutes after the cut off time was also answered with a no. When my phone was stolen on New Year's eve I wanted to use the club room after hours and I was told no. However, we had a club room and it was awesome and it was a great price and we were about 100 steps from the metro so that was great. Just don't expect anyone to go out of their way for you because they won't.
January 7, 2013
Rated 5.0 out of 5.0 by Metta Excellent and helpful staff
We had a great time in Paris and staying at the Crown Plaza was truly a pleasure. The staff was courteous, patient and quite helpful. From the concierge to the wait staff we have only gratitude for being so kind. The rooms we had (two) were comfortable, relaxing and kept up. The Metro was steps away from the hotel!
January 6, 2013
Rated 1.0 out of 5.0 by Andy2013 Worst service ever!
Bad service, over charge credit card, do not credit point for priority club.
January 3, 2013
Rated 5.0 out of 5.0 by madartist Excellent Staff!
One of their staff was on a break when he saw the taxi drop us off across the street. There was construction work going on at the time,which created problems for cabs. Anyway, he helped us across the street with our bags,which was extremely helpful,and helped us to the reception area,and then our room. We got excellent directions to use The Metro to get to Eiffel Tower and back. We did it without getting lost! Yay! This hotel shows the warm,friendly side of Paris. It does exist!
January 3, 2013
Rated 4.0 out of 5.0 by Nopal52 Confortable and quite environment
I enjoyed the premises and service. The price is right. The only con is that the hotel does not have wi-fi in the rooms. Wi-fi is necesary for people traveling to ve connected with other folks. They said they have wi-fi downstair in the loby at a hourly price . We visited other places and they have a free wi-fi in the rooms.
January 2, 2013
Rated 1.0 out of 5.0 by Walterusa The hotel is covered in graffiti in the front. It looks like its abandoned.
My room was OK, albeit dated, and the price was right, but the hotel management needs to take some pride in its beautiful facade--every column to the left of the hotel's front door is covered in graffiti . It looks worse than did the New York subways in the 1970's. Yes the plaza in front is being renovated, but that is no excuse for the hotel to not try and keep up some sort of standards....what kind of a neighbor does the Crowne Plaza chain aspire to be? If I were the hotel manager I would go and paint it all myself, rather than giving whatever story as to why the formerly beautiful and historic hotel looks so terrible. I would never stay at this hotel again.
January 2, 2013
Rated 5.0 out of 5.0 by JWBlondon Great location, room and breakfast for family visiting Paris
I booked the room as part of a package which included Eurostar tickets. I had reservations however about the hotel due to several bad reviews relating to room quality and noise. I wrote to the hotel beforehand and explained my concerns and I was reassured with an e-mail. On arrival I was glad to be told that my concerns were on my booking sheet and I was allocated what I was told would be a quiet room for me and my family. I was traveling with my wife and two young sons under 7, so a decent room was a must. I was not disappointed in any way. The room was large and clean and everything worked. The decor might have been slightly dated but this matters little when the room is clean, well equipped, large enough and very quiet/dark at night.
The staff were very helpful and the hotel's location is outstanding for access to the Metro. I would love to come back when the Place is finished. The currents building work was of no consequence to our enjoyment of the hotel or our visit.
If I was to be picky I would request more milk and tea bags for the room, having only enough for one cup each is a bit mean.
The American breakfast was very good value for me, 30 Euros for 2 adults and 2 growing boys was perfect. The food was not bad either...
January 2, 2013