Crowne Plaza Pensacola Grand

Hotel Front Desk: 1-850-4333336

Hotel Fax: 1-850-4691417

Hotel Email:

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Pensacola International Airport (PNS)

- Distance from hotel: 5 MI/ 8.05 KM South l

- Our airport shuttle is available from 6am 10pm only From the airport follow Airport Rd west to 9th Ave Turn left S follow 5 miles Turn right on E Gregory St STAY IN THE CENTER LANE the hotel is on the right

New Orleans, LA

- Distance from hotel: 200 MI/ 321.87 KM West

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- Car Parking Available

- Complimentary Daily Self-Parking

- 362 parking spaces to include 9 handicapped spaces. Bus parking availability is plentiful. . Security patrolled and security cameras in parking lot. Best access via Gregory Street.

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 394 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

excellent EXCEPT


April 22, 2015

Overall experience would have been excellent except for two things:
1. Hotel has lots of doors but there are ZERO signs or hints about which door is the main entrance or which door you should use for check-in. Since it was raining my wife went in one of the doors to try to find out where to check-in and off load luggage. I continued around hotel to see if I could find some kind of hint as to which door I should be at but there were none. Because of railroad tracks and one way streets I ended up three blocks from the hotel before I could get back to the door where my wife had entered; this was not the right door but thanks to cell phones I managed to find the right door after a frustrating 15 minutes(seemed like an hour) driving in the rain. I later walked completely around the hotel to see if there really were signs that I had missed in the rain BUT THERE WERE NONE TO BE FOUND.
2. After our first night we returned to hotel the following afternoon and found the following note on our bed from one of the housekeepers: "wasn't able to make due to you having clothes on the bed we are not allowed to touch your stuff thanks". I am 76 years old and a veteran of flying airplanes all over the world for 35 years and after staying hundreds of nights in hundreds of hotels this is the first time I have been chastised in writing by a hotel employee for leaving my PJ's on my bed. I thought about going immediately to the Manager but decided that I probably should wait until the day of departure to discuss something so serious; I would not want anyone mad at me while I was still a guest. The Manager was not available when we left so I talked to D.J., Director of Sales(sorry I do not know his full name; he did not offer me a card). Either the housekeeper misunderstood the policy and needs additional training or someone in the management chain did in fact make this policy of "not touching guests' stuff". Bottom line; there should NEVER be a situation where an employee chastises a guest in writing; if this is a management policy(D.J. said he thought it was), then there needs to be a printed warning to guests(either in the confirmation, the welcome notebook, or a card to place on the bed) about this No touch policy. I find it difficult to believe that a housekeeper can clean a room without occasionally touching something that belongs to a guest.

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Navy Preflight reunion


April 22, 2015


WE chose the Pensacola Crown Plaza hotel for our 55th Navy Preflight reunion because of the good experiences we have had in the past and were not disappointed. Jan Chapman continues to be a great help in scheduling activities and giving us a good value for our stay. CAVU Lounge was well managed and restaurant and front desk personnel were very helpful. Lots of rain when we arrived and a lady, from another department, saw we needed help and brought us a cart to bring in luggage. Again, all of our group enjoyed our stay at the Pensacola Grand.

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Accommodations good


April 19, 2015


There is very little to complain about at this hotel. We couldn't seem to get the temperature in our room where we wanted it, but that was probably because we didn't want to hear the fan blowing.

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Clean hotel and easy access


April 16, 2015

Wonderful hotel. Not close to beach, but right off highway easy access. Drove to beach during the day, came back, showered, and drove back to boardwalk for dinner. Much cheaper than staying at beach hotels, would definelty stay there again. Took in a hockey game at the rink across the street.

Posted by HotelStaff
April 20, 2015
From the Sunshine State to the Peace Garden State thank you for taking the time to review our hotel. Thank you for your five **** star review as well. We are hopeful we'll see you again one day.
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