Rated 4.0 out of 5.0 by Car59 Great value
This hotel was very affordable and centrally located. Yes, the train was an issue more so for my daughter than for me, usually we were so exhausted by the time we returned to our rooms, I only heard the train once during the night. For the amount of time we spent in our rooms, the train was not a major factor for me. The staff was very nice and helpful. I slept better at this hotel than I have at other hotels-loved the aroma package. We did not utilize the services of the restaurant or bar but they looked very nice. My 6 year old and 12 year old grandsons enjoyed it, the only drawback for them was they could not get the PS3 to work on the television even after the hotel sent someone to try to connect it. Any requests we made was taken care of immediately.
June 16, 2013
Rated 5.0 out of 5.0 by HarrisI Wedding held at the Crowne Plaza
Four of us stayed 2 nights at the Crowne Plaza and attended a wedding there. The stay was wonderful, rooms were clean and cozy, beds were heavenly. The wedding reception was in the Grand Ballroom. There was plenty of room for over 100 with a dance floor. The barbequed chicken and pulled pork was delicious and the staff was very attentive and friendly. We ate at the restaurant for breakfast two days and drank in the bar. The food was excellent and the Royal Cup coffee was delicious. The fact that the hotel is centered around the old train depot was very
interesting, educational as well as beautiful. We would highly recommend the Crowne Plaza for lodging as well as having a special event there.
June 15, 2013
Rated 3.0 out of 5.0 by Anjinsan63450 Nice hotel, but there are some issues
Conveniently located hotel featuring a nicely restored train station with an inviting CAVU bar and restaurant.
Rooms spacious with good views (we were on 12th floor). Free drink chips for CAVU and both bar and restaurant food was good and reasonably priced.
But, while staff was pleasant, service was slow to the point of being annoying (especially room service). To say the beds in the room were 'firm' would be an understatement and, perhaps worst of all, the hotel is located immediately adjacent to an active train track. Train whistles and noises woke us from a sound sleep several times during the night. While most of these issues can be fixed, the active train problem is a fatal flaw, and we will stay elsewhere when visiting the Pensacola area.
June 14, 2013
Rated 5.0 out of 5.0 by JohnsonIII Excellent stay...again!
We have been visiting the Pensacola area for years and the Crowne Plaza is always our hotel of choice. The Pensacola Grand is full of historical beauty; yet, the rooms are modern and most comfortable. The bedding is especially comfortable. I highly recommend paying the additional cost for an upper level room because the views of Escambia Bay are the best of anywhere in the area.
Hotel is in excellent location in the downtown area - walking distance to many restaurants and shops.
Great as the rooms are, our favorite part of The Crowne Plaza Pensacola Grand is the hotel staff. Everyone is excellent at their job and I have yet to find someone that is not friendly.
When you next visit the Pensacola area, I highly encourage you to stay at The Pensacola Grand. I am certain you will be pleased.
June 10, 2013
Rated 5.0 out of 5.0 by Joycemem Fantastic
We were celebrating our return to the Pensacola area for the first time in 43 years. the Crown was perfectly located for what we wanted to visit. The room was wonderful, as was the restaurant, bar and staff. the night time train whistle was a little unnerving at first but became a fond memory to cherish. My husband and I can't wait to return and we are not waiting another 43 years
June 9, 2013
Rated 5.0 out of 5.0 by BillyBoyBoyBoy Great Place, Excellent Staff
I generally travel to Pensacola 3-4 times each summer. I usually stay at another downtown Pensacola hotel, but this time decided to stay at the Crowne Plaza. When I made my reservations online, I requested a room with a view of the Gulf. I got to Pensacola extremely early -- 7:00 a.m., and went to the hotel just to hang out until check-in time. I asked the desk clerk if I could sit by the pool until check-in, and she said yes, but also offered to check me into my room early. So she checked me into my beautiful room overlooking the Gulf about 8 hours before the "official" check-in time! The room was clean and comfortable, and I had a really enjoyable stay. I'd pre-paid for the room when booking online, so at checkout I was pleased there were no surprises or additional charges. If there was a downside, it's that, while there was a refrigerator in the room, there was not a microwave -- the community microwave was in the lobby. A minor inconvenience overall. I definitely plan to stay here again!
June 5, 2013
Rated 2.0 out of 5.0 by Ghaines42 Never Again!
The desk staff were terrible! They could careless if they help you or not. No one there to help with bags. Could not even recommend a steak house to eat at. Will not stay there again.
June 2, 2013
Rated 5.0 out of 5.0 by ARIZONAcougar You have great people!
I can only hope that you are rewarding them and showing your appreciation for such a professional, dedicated, friendly and helpful front desk staff....did not get their names, but I am sure you can see who was on duty while we were there. Also,all the other staff we saw and spoke with throughout the facility were fabulous, from the porters, bellmen and bartenders. You are truly blessed to employ such caring and professional people. I certainly hope you let them know and show them that they are appreciated and we will most definitely plan on a return stay next time we are in Pensacola. Your facility is very nice, but, it is the people who made our stay a true experience. Thank you.
May 31, 2013