Rated 4.3 out of 5 by 114
Rated 5.0 out of 5.0 by ARIZONAcougar You have great people!
I can only hope that you are rewarding them and showing your appreciation for such a professional, dedicated, friendly and helpful front desk staff....did not get their names, but I am sure you can see who was on duty while we were there. Also,all the other staff we saw and spoke with throughout the facility were fabulous, from the porters, bellmen and bartenders. You are truly blessed to employ such caring and professional people. I certainly hope you let them know and show them that they are appreciated and we will most definitely plan on a return stay next time we are in Pensacola. Your facility is very nice, but, it is the people who made our stay a true experience. Thank you.
May 31, 2013
Rated 4.0 out of 5.0 by Oz122 Not always full service
The room and comfort was great. However I was a little disappointed with staff . I stayed at this hotel Because it said they offered Fulll amenities. I wanted to utilize the shuttle service But was told that it was not available as they only had maintenance employees available to drive the shuttle. I was very disappointed Since this was the main reason I stayed at this location.
May 23, 2013
Rated 4.0 out of 5.0 by Monmon Great time
Great stay, staff is wonderful. The chicken salad sandwich was fantastic! Can't wait to visit again
May 20, 2013
Rated 5.0 out of 5.0 by Roger4221 Lovely corner room& nice upgrades nice location,,,,,,,,,,
Nice upgrades,nice comps,nice location,,,,,,,,,,,,,,,,,,,
May 10, 2013
Rated 5.0 out of 5.0 by Britches Pensacola Grand
My overall experience with this hotel was excellent! I was felt welcome and was assisted at registration to resolve some personal problems. The rooms were clean, and comfortable. The restaurant staff was very courteous and welcoming. The food was delicious, fast and prices were reasonable.
May 4, 2013
Rated 4.0 out of 5.0 by Happycouple2 Great hotel
Enjoyed our stay. Staff were friendly and helpful.
May 2, 2013
Rated 5.0 out of 5.0 by bvosi Classy Hotel
I really enjoyed my short stay. The train runs close but I could not hear inside my room. I had drinks at the bar but I did not eat at the restaurant because it was a bit quieter than what I was looking for.
The staff was very pleasant and even recommended an excellent local establishment.
May 1, 2013
Rated 1.0 out of 5.0 by regrets Under trained, non travel friendly management
numerous stays, business travel
Front desk reception lacking even the minimum training
Does not meet expectation of Crowne Banner
33% of stays involved non working elevator
Created an inconvienince, no concern or appology from front desk staff
Requested follow up call from GM, non received, no surprise.
They constantly refuse to provide even a bottle of water for Platinum prioity check in,
" Guests are considered an interuption of their work, rather than the purpose of
Not negative, just consistantly dissapointed.Time for this guest to move back to previous chain.
i stay 75 tp 100 nights a years on road.
May 1, 2013
Rated 5.0 out of 5.0 by HIUEYES Made the Being Away From Home Much Better!!!
The staff here at the Pensacola Grand made the fact that I was there on business all the more bearable. Upon check-in, even though I got there early, they acknowledged my platinum status, upgraded my room and allowed me to go into my room.
The staff was quite friendly and the upgraded rooms on the 15th floor were amazing (spiral staircase and all).
April 23, 2013
Rated 5.0 out of 5.0 by dnoonan Very comfortable, elegant public spaces, exceptional hospitality
Our stay was very enjoyable. The hotel design is very clever; the modern tower provides the spacious and comfprtable room accomadation of a modern urban hotel and is connected to the elegant landmark building for the public spaces. We used the dining room principally for breakfasts which were excellent and served in a space with a very pleasant ambiance which was conducive to our group of six couples having leisurely conversations. The dining room staff were outstanding- hospitable, competent and patient. By the end of our stay they were like old friends.
April 22, 2013
Rated 5.0 out of 5.0 by FCIII Highly Recommend
Don't pass this one up. Great location and view. The train is a great wake up call.
April 15, 2013
Rated 4.0 out of 5.0 by NovaMike Really pretty good
As a Holiday Inn property, I have to say my expectations were pretty low, but this place is pretty good. We were there for a military reunion and the hotel did a wonderful job accommodating about 250 60 somethings for five days.
The staff was outstanding, especially the one hostess in the restaurant every morning who always greeted us with a smile and worked her buns off to be sure we got a great start to the day--sorry I didn't get her name.
The one constructive criticism I have is about the free Wi-Fi. During the day and evening, it is r-e-a-l-l-y s-l-o-w. But it's free, unlike some of the upscale chains who still charge for what's become a business necessity.
Also, this isn't the most centrally located hotel, so if that's what you want, look at other properties.
FYI, if you stay there, you owe it to yourself to walk about two blocks to McGuire's Irish Pub. It's a landmark and I'm told has gotten awards for the food for many years. I had the steak and mushroom pie and would go back in a heartbeat for it again.
April 12, 2013
Rated 2.0 out of 5.0 by Rattletrap Don't take the morning train
Decent place except it is literally within a few feet from an active train track. Train came through early every morning we were there, sounding like it was running right through our 7th floor room plus the top-off of about a dozen whistle blasts crossing through the intersection beside the hotel. Worsening this problem the hotel seems to have poor soundproofing. Laying in bed it's easy to hear conversation in another room, sounds like it's coming from room above. Might be ok if you are an extremely sound sleeper or enjoy eavesdropping...and trains.
April 12, 2013
Rated 5.0 out of 5.0 by BDaniels The night before the wedding
My fiance (well husband now) and I stayed at the hotel the night before our wedding because our wedding was being held at the hotel. They put us on opposite ends of the hallway so that we could avoid seeing each other. The rooms were very comfy and spacious! The staff at the front desk is always thoughtful and a pleasure to speak with. They even provided me with extra keys so that my bridesmaids could come up in the morning. The only thing that was not taken care of or a lack of communication was the transferrence of our items into our honeymoon suite, but we eventually got it worked out.
April 12, 2013
Rated 2.0 out of 5.0 by Chucl Poor WI-fi service, Breakfast Buffet was cold.
I expected to be a;ble to use my Ipad in your hotel. I was not able to get a connection which caused me some issue.
The breakfast buffet was cold. I elected to only use the resturand one time and ate outside the hotel due to the poor quality of the buffet breakfast.
I would not recommend the hotel as i feel the quality did not match the expense.
April 10, 2013
Rated 2.0 out of 5.0 by Jeremy1974 Horrible place to stay
Rude staff. Had to fight to get my Hospitality Promise. Then they knocked out all my points. They do not care about the customers. They said they never heard of the Hospitality Promise.
April 9, 2013
Rated 5.0 out of 5.0 by Jrbryars Excellent
Came over for the weekend for my birthday. Services was great. Was greeted by everyone. 5 stars from me.
April 6, 2013
Rated 5.0 out of 5.0 by gibby64 Friendly staff, clean and comfortable rooms...
I always stay at the Crowne Plaza Pensacola when in town for business. I highly recommend this hotel. The staff is always friendly and eager to be of assistance.
I've never been disappointed staying here!
April 1, 2013
Rated 5.0 out of 5.0 by 13kathy33 Enjoyed our stay
Everything was wonderful, but don't order fish at the restaurant. said catch of the day, but it was frozen. Not the fault of Crown Plaza, restaurant is not theirs.
March 24, 2013
Rated 5.0 out of 5.0 by Skyler Always Excellent
We visit Pensacola every year for spring break because we use to live here. Every year we get awesome service and a great experience at this wonderful hotel.
March 23, 2013
Rated 3.0 out of 5.0 by shellbug622 Location GREAT...sleep not so great!
The whole issue with the trains coming through and blowing the horn three different times after midnight has convinced me to not stay here again. Beautiful room and staff at front desk was great but, no way will I sacrifice restful sleep for the location.
For some reason, they scheduled four (4) bartenders for the night we stayed there due to the concert at the Bay Center...sounded like they thought the crowd was going to be big. I was unimpressed with the service to say the least. In addition, they have little pamphlets advertising speciality drinks...two of the specifically made with mint. So, I ordered one of those drinks to be told by one of the bartenders that, "the fresh mint didn't look so fresh"...huh? How is it you are not prepared?????
March 21, 2013
Rated 5.0 out of 5.0 by DForbes A GRAND TIME AT THE GRAND
OUT STANDING SERICE, ALL THE STAFF IS ABSOLUTELY GREAT ESPEACILLY B.K.!!! SHE ALWAYS MAKES ME FEEL LIKE I AM AT HOME! HOWEVER ALL OF THEM DO A GREAT JOB AT THAT!
March 21, 2013
Rated 5.0 out of 5.0 by OLE2 Easy walk to historic downtown Pensacola. CAVU lounge was convenient!
Overall my experience was great. The Staff was very accomodating. I received a free upgrade to a 14th Floor Suite overlooking Pensacola Bay. The weather was good, too.
March 13, 2013
Rated 4.0 out of 5.0 by CaptainRon47 Spacious Room on the Evening of the Buffeet Concert
Very satisfied with the room and and overall accomodations. The staff was great and the free beer for Priority CLub Members made it even better.
Our only complaint was the hot water in the shower. It never rose to level of "luke warm." My lady friend took a cold shower but I couldn't handle it. This deficiency was mentioned to the hotel staff at checkout.
February 26, 2013
Rated 4.0 out of 5.0 by CatMan Historic Setting
A nice hotel, including the restored train station for lobby, restaurant and meeting rooms. The guest tower is nice, but note that the train s still run and the whistles blows occasionally. The air-conditioning system needs some work and better maintenance, as the air filter in my room was almost clogged dirty. The staff is excellent and gracious. A good experience, and with some mechanical upgrades, could be excellent.
February 14, 2013
Rated 2.0 out of 5.0 by Nettie0528 Better insulation between the rooms :(
The room was very nice and clean. However, throughout the whole night, and into the morning, we could hear the guests staying in the room next to ours very well. It seemed like they were in the same room as us. Their conversation started around 3:30am and didn't finish until maybe 5am. Then they woke up around 9am and continued their conversation like no time had passed.
Also, there was another guest that was listening to opera music. It sounded like it was being played in our room. It seemed like maybe it was coming from a room below us, but I am not positive.
For the price of the room, it would've been nice to have a decent night of sleep.
February 13, 2013
Rated 5.0 out of 5.0 by Skimboard Pensacola Perfect!
My 3 day stay during the Jimmy Buffet concert was made simply perfect by chosing the Crowne Plaza. This lovely, charming hotel has so much interesting history and is situated close to everything within walking distance of downtown Pensacola. The rooms are large and comfortable and the hotel check-in is performed by gracious, accommodating personnel.
The Crowne Plaza has been my choice of stay since 2008 when I became a parent of an undergraduate student at the University of West Florida - it has never disappointed my family and I encourage everyone to visit and take advantage of relaxing in their great, glorious lounge!
February 12, 2013
Rated 5.0 out of 5.0 by SCROG Great for concert stays
I live about 40 miles away, so staying at the Crowne Plaza next to the Pensacola concert hall is great. The room was perfect with a great view of the water, the old part of town and the concert hall across the street. Parking was a breeze and it was an easy walk to and from the concert. While everyone else was fighting traffic we were enjoying a pre-concert beer in the bar, and while everyone else was fighting traffic, we were lounging in our room. Our only problems were that there was no refrigerator in the room and that our safe was broken and couldn't be fixed.
February 11, 2013
Rated 5.0 out of 5.0 by Ashe Wonder hotel, I really enjoyed the entire experience, from the cool room, to the bar and library
Best hotel I have experienced in years. Staff, an everyone made for a wonderful time. Thank you! Keep up the great work!
February 9, 2013
Rated 5.0 out of 5.0 by De66 Wonderful accommodations and incredible service!
My husband and I were in town to see his former student sing the lead role in a Pensacola Opera production. The location was perfect for the performance at the Saenger Theatre as well as within walking distance of numerous sights. The staff provided incredible service (always with a big smile!). Our room was extremely quiet which is, more often than not, the case. We especially enjoyed the welcoming ambience of the bar since we arrived slightly before midnight after a long trip across the U.S. We were also pleased with the historic significance of the site.
January 30, 2013