Crowne Plaza Pensacola Grand

Hotel Front Desk: 1-850-4333336

Hotel Fax: 1-850-4691417

Hotel Email:

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Pensacola International Airport (PNS)

- Distance from hotel: 5 MI/ 8.05 KM South l

- Our airport shuttle is available from 6am 10pm only From the airport follow Airport Rd west to 9th Ave Turn left S follow 5 miles Turn right on E Gregory St STAY IN THE CENTER LANE the hotel is on the right

New Orleans, LA

- Distance from hotel: 200 MI/ 321.87 KM West

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- Car Parking Available

- Complimentary Daily Self-Parking

- 362 parking spaces to include 9 handicapped spaces. Bus parking availability is plentiful. . Security patrolled and security cameras in parking lot.

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Hotel Highlights

We know how important getting a great night's sleep is to you. The Crowne Plaza Sleep Advantage® Program, which is not found at other hotels in Pensacola, FL, features comfortable beds and sleep kits.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 279 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Nice hotel horrible location


October 27, 2014

The hotel is very nice visually the problem is that it is situated on an active train route that has trains every morning. The ones I timed were 0400, 0430, 0500, 0530 each of the 2 mornings. The trains come thru blaring their horns making sleep impossible. The towels and washcloths are like using over starched sandpaper and so old you can almost see thru them. The bed is extremely uncomfortable and the wifi was unreliable at best. My cell phone providers data was faster and more stable than the hotels.

The food on the breakfast buffet was luke warm and seemed as if it had been sitting out for some time. For the money spent on breakfast I would hope for at least a hot meal with some sort of variety to a buffet.

All in all I can not recommend this hotel for anyone.

Posted byHotelStaff
October 29, 2014
Thank you for staying. Thank you for the review. I have shared your comments on the linen with our Executive Housekeeper and have also shared the comments about slow WiFi with our Chief Engineer. We genuinely strive to please every guest and regrettably have not done so with your stay. We will work to correct the shortfall you identified.
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Train nois at 4:00 am!!!!!


October 26, 2014

The hotel room and atmosphere was nice, however, during the night (at 4:00am and 6:00am) on Oct 20 a train blew it's whistle and screeched it's wheels extremely long and loud. The hotel front desk said that "some guests enjoy hearing the train". This is rediculous, and I will NEVER STAY THERE AGAIN.

Posted byHotelStaff
October 28, 2014
Thank you for staying with us. Thank you for the kind words about the room and atmosphere. I am sorry to hear that the conductor from the train blew the whistle so loud. We have a large amount of the rooms face due south and should you come back, please ask for one of those rooms, this helps greatly should a train conductor blows too loudly.
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Very noisy, trains going by all night.


October 24, 2014

I would not stay at this hotel again in the future. The passing trains were so loud, that they woke me up at least three times each night. The railroad tracks were right behind the hotel. The brown water in the bathroom, was disturbing.

Posted byHotelStaff
October 28, 2014
Thank you for taking the time to stay with us and review the property. We do have numerous rooms that face due South that help when we get a conductor that comes through and enjoys their horn too much. We hope that you found the staff to be kind and the rooms nice.
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Great Value and ambiance


October 24, 2014


Stayed at the hotel on business for the second time and had another great experience. Very neat interior of the hotel. It feels very grand, like you would expect out of an early 1900s hotel.

Posted byHotelStaff
October 28, 2014
Thank you from Florida to Mississippi. We are so grateful for our repeat guests and so glad to hear of your positive experience. We would be so appreciative to have you back....a third time..... Thanks again.
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