Rated 3.9 out of 5 by 202
Rated 4.0 out of 5.0 by kate0227 Great service
Front desk, bartender were excellent employees and especially Jack (not sure of his exact job title), he was sooo helpful with directions, places to run, etc. A few restaurants nearby and also a Target. Helpful for visiting my son in college.
July 22, 2014
Rated 5.0 out of 5.0 by CocoFamilyFirst Great Great Great Service
I don't normally choose Cowne Plaza's as my choice of iHG properties since they are normally over priced and out dated. This property was in a great location so I have it a shot.
Upon check in I was greeted with a smile and a very friendly front desk staff.
My room had fresh linens and furnishing that gave the room an updated feel and look.
During my stay I encountered an issue with my sofa bed linen and Audrianna immediately addressed my needs. She went out of her way to offer compensation for the issue, which I declined, but I still woke up to a lovely note under my door from Audrianna expressing their apologies. I was Amazed by this great customer service.
Before writing this survey I had to call the hotel to get Audrianna's name, as I didn't have the letter on me at the time. I like to be precise when I write surveys and Megan at the front desk took the time to look up the day I stayed and get me Audrianna's name so that I could include her in my assessment. Another Amazing customer service experience. I can't say enough how impressed I am by this hotel.
I will be returning.
July 20, 2014
Rated 5.0 out of 5.0 by mariss232 Great service and staff.
I was extremely pleased with my stay here at the Crowne Plaza in West Philadelphia, and I would highly recommend this hotel to others.
July 19, 2014
Rated 5.0 out of 5.0 by dbm071971 Nice stay
Nice stay recommend this hotel if staying in West Philadelphia.
July 14, 2014
Rated 5.0 out of 5.0 by MelMel82 Great hotel experience
Overall a great stay - the only area that needed attention was the pool area.
July 12, 2014
Rated 4.0 out of 5.0 by you23 Comfortable Clean Room. Dirty Pool.
Room was large and comfortable. Staff was very friendly and helpful.
Pool was not clean and very crowded. Had to scrub dirt and paint chips off of kids after they went swimming from the pool.
July 8, 2014
Rated 1.0 out of 5.0 by smmartin Needs stronger management
This place could be nice. However, it is clear that the management is not watching the details. The staff is non-responsive and must be a reflection of how they are treated by their management. The place is nice enough and the rooms are ok. However, don;t expect good service at the desk, bar or restaurant.
July 8, 2014
Rated 4.0 out of 5.0 by NUrider convenient
Hotel was very conveniently located for meetings. Comfortable business
July 6, 2014