Rated 3.9 out of 5 by 217
Rated 5.0 out of 5.0 by sullie Great Service
Staff was very friendly and gave excellent service! Hotel was clean and very comfortable.
August 18, 2014
Rated 5.0 out of 5.0 by VBHA excellent service and prompt staff
Staff were promt to address problems identified with the dranage of the bathroom sink. The shuttle service provided was very helpfull, and so was the shuttle bus driver. The reception staff was also helpfull is proving guidence.
August 16, 2014
Rated 5.0 out of 5.0 by ALEVY11554 Great hotel low internet in rooms
The hotel is very comfortable and accommodations are great except the internet in rooms is very weak. Ice is located on ODD floors.
August 15, 2014
Rated 5.0 out of 5.0 by Joe From NJ Great place to stay!
Chose this hotel for the price and close to enter city since they provided a shuttle. Everyone was great, professional end pleasant. Room was clean with plenty of room. Upgraded us to the executive floor and lounge where snacks and sodas/coffee were free. Would definitely recommend this hotel.
August 13, 2014
Rated 4.0 out of 5.0 by Agreed rate vs new rate Reservation rate change
I had a printed and showed the desk staff a copy of my confirmation with the rate stated. However, when I arrived at the hotel, the staff did not honor to the agreed rate. No one from the desk staff could describe why I had to pay the new rate and they were not in the position to change new rate back to original rate which was clearly stated on my confirmation letter from the hotel. I did not have the time to argue this dispute with the desk staff because no one knew why so I had no choice to but pay the new rate which I did not agree to when I made the reservation weeks earlier. It was disheartening.
August 11, 2014
Rated 4.0 out of 5.0 by jmd751 Best. Service. Ever.
While I encountered a few very minor issues at this hotel the friendliness of the staff more than made up for it. Everyone was always smiling, eager to help and worked quickly and efficiently. I can not say enough good things about how amazing each and every employee we encountered was, from front desk to sales to maintenance and engineering. Holding doors, grabbing elevators, carrying bags, each service performed with a smile and proactively.
The hotel was clean and neat. The rooms appeared to have been updated but the carpet looked worn. The bathroom could use some updates but was clean and orderly. The room did not have a microwave and refrigerator and I wasn't aware that they were available upon request. During my final night I had trouble getting into my room. Tanika replaced my key and offered to escort me to about stay. I told her everything had been amazing but we missed having a fridge and microwave. I also told her it was our last night and everything else was awesome so it wasn't really even an issue. Shortly after, my room phone range. The caller was Tanika to inform me that a fridge was on it's way up. I told her it really wasn't necessary but she insisted.
I also wish the hotel offered breakfast. The restaurant on premises was ok but not worth the price. $14 for a mediocre breakfast buffet was a real disappointment. Again, the friendliness and service helped offset the price.
August 10, 2014
Rated 5.0 out of 5.0 by JsT75002 Great Hotel on City Ave
Great hotel. Convenient location. Awesome Staff. Comfy Beds.
August 9, 2014
Rated 1.0 out of 5.0 by Antonio G Very bad experience
I forgot a backpack right on the front desk right while checking out. When I called back to ask for the backpack the help and support I got from the hotel personnel was way bad. The impression I got is that none at the hotel cared for the item I lost and all I got from the personnel was the usal check at the housekeeping department and the lost/found area.
August 7, 2014