Crowne Plaza Philadelphia West

Hotel Front Desk: 1-215-4770200

Hotel Fax: 1-215-4735510

Hotel Email: info@cpphilawest.com

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Philadelphia International Airport (PHL)

- Distance from hotel: 15 MI/ 24.14 KM South West l

- Take Rte. 291 North to I-76 West. Take Exit 339 (will be a left exit) and get into far left lane. Take left at light at Presidential Blvd.; hotel will be on right.

Train
30th Street Station

- Distance from hotel: 4 MI/ 6.44 KM South East

- Take I-76 West to Exit 339 - exit will be on the left. Stay in the far left lane and take a left at the light at Presidential Blvd. Hotel will be on right.

Subway

30th Street Station

- Distance from hotel: 4 MI/ 6.44 KM South East

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Registered hotel guests and meeting attendees can utilize our complimentary self-parking. If guests cannot find parking in the front of the hotel, there is also ample parking in the back of the hotel, along with a separate entrance to the hotel lobby.

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 317 reviews
81%
Recommend This Property
Read All Reviews

Ratings Breakdown

317reviews

  • 5 Stars
    147
  • 4 Stars
    79
  • 3 Stars
    41
  • 2 Stars
    27
  • 1 Stars
    23

Nice Hotel in Convenient Location

By

19. Dezember 2014

platinumelite

Enjoyed my stay at this hotel during a recent business trip to the area. Convenient as I did not have to get on the highways to get to my appointments.

A lot of stores and restaurants within walking distance so did not have to get back in the car after arrival.

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Exec Suite

By

18. Dezember 2014

Overall it was a pleasant returning stay. Exec suite was a plus. Room is quite fancy, living and kitchenette area need upgrade with modern touch. Good location, with nice amenities and convenience.

Posted byHotelStaff
19. Dezember 2014
Dear Guest, Thank you for staying with us during your visit to Philadelphia. We always appreciate having our guests return to us. We are happy to that you enjoyed the upgrade, and we will certainly keep your feedback in mind as we plan future hotel projects. Have an enjoyable holiday, and we hope to see you again next year.
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comfort and quality

By

18. Dezember 2014

club

The Crowne Plaza Philadelphia West was one of the most comfortable and easy to get around from than any other hotel that I have stayed in the service was excellent the staff was very helpful in directing us around the area and seeing to our needs as they occurred. I would gladly recommend this hotel to any one going to Philadelphia area

Posted byHotelStaff
21. Dezember 2014
Dear Kathie, Thank you for your recommendation. Our staff is eager to be of service, and I hope you will have the opportunity to visit us again.
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Forget about late checkout

By

17. Dezember 2014

club

When we arrived no bell man what so ever, so slep bags to the room on our own. I am a club member and needed a two pm checkout. I clarified this online when booking and with a phone call to the front desk two days before. Then both myself and my guest clarified this twice while checking in.

The room was clean and confomatable and the breakfast was good the next day. While I left to handle some busness my girlfreind stayed in the room with a 2pm check out. leaving occasionalyy for coffee etc. At 12 however, a manager came to the room and told here she must leave. Feeling like a criminal in our own room, she left to get a water. When she returned the key no longer worked and had to go to the front desk where they told here there was no mention of a late check out.

Finally, after showing her ID they let her back in the room but did not chahge the key. If you leave you are locked out. I had a long discussion with the manager who removed half of the room rate. Wow what a resolution. How about we learn how to treat customers. What good was joining the club membership. it will be quite awile before I give this hotel another chance.

Posted byHotelStaff
21. Dezember 2014
Dear Guest, We appreciated having you and your girlfriend with us. I would like to apologize again for not having the late check out on record for you. Such an oversite is unacceptable and is not typical of our property. Once we realized the error we were happy to have you stay as long as you needed to. While we could not undo what occurred we did want to extend this compensation to you as an additional apology. We have taken action with those staff members who were involved, and I would like to reassure you that should you choose to return to Crowne Plaza Philadelphia West you will receive only the highest level of service. Our staff truly cares about our guests' needs and experience, and we hope you will visit us again.
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