Rated 3.9 out of 5 by 205
Rated 3.0 out of 5.0 by Hotel Reviewer The room made up for the lack of service
The girl at the front desk was clueless. She told me they upgraded me to the executive suite floor (which was great) because I was an IHG Rewards member. She said we had a complimentary breakfast in the morning but never gave us the coupon to get it so that caused a ruckus in the morning when it came to breakfast time. The girl that checked us in also took the "incidental" fee (because the room was prepaid) from my boyfriend in cash but never bothered to record it on top of my credit card being charged for the "incidentals" so when we went to check out she had to be called at home to make sure we really gave her the cash. On top of that, because my credit card was charged the incidental fee as well and I wasn't expecting it, I bounced 3 checks and had to pay those fees.
Very frustrating as far as the front desk staff go but the room was nice and so was the restaurant.
July 28, 2014
Rated 4.0 out of 5.0 by CDD80 Very good choice to visit Saint Joseph's U
We will absolutely return. Great service, nice room, all the amenities of home. Clean and easy to access. Very good hotel.
July 28, 2014
Rated 3.0 out of 5.0 by OnTheMove14 When on a Budget...
This is the stop when you have a limited budget and want most of the amenities of a full service hotel.
July 27, 2014
Rated 4.0 out of 5.0 by kate0227 Great service
Front desk, bartender were excellent employees and especially Jack (not sure of his exact job title), he was sooo helpful with directions, places to run, etc. A few restaurants nearby and also a Target. Helpful for visiting my son in college.
July 22, 2014
Rated 5.0 out of 5.0 by CocoFamilyFirst Great Great Great Service
I don't normally choose Cowne Plaza's as my choice of iHG properties since they are normally over priced and out dated. This property was in a great location so I have it a shot.
Upon check in I was greeted with a smile and a very friendly front desk staff.
My room had fresh linens and furnishing that gave the room an updated feel and look.
During my stay I encountered an issue with my sofa bed linen and Audrianna immediately addressed my needs. She went out of her way to offer compensation for the issue, which I declined, but I still woke up to a lovely note under my door from Audrianna expressing their apologies. I was Amazed by this great customer service.
Before writing this survey I had to call the hotel to get Audrianna's name, as I didn't have the letter on me at the time. I like to be precise when I write surveys and Megan at the front desk took the time to look up the day I stayed and get me Audrianna's name so that I could include her in my assessment. Another Amazing customer service experience. I can't say enough how impressed I am by this hotel.
I will be returning.
July 20, 2014
Rated 5.0 out of 5.0 by mariss232 Great service and staff.
I was extremely pleased with my stay here at the Crowne Plaza in West Philadelphia, and I would highly recommend this hotel to others.
July 19, 2014
Rated 5.0 out of 5.0 by dbm071971 Nice stay
Nice stay recommend this hotel if staying in West Philadelphia.
July 14, 2014
Rated 5.0 out of 5.0 by MelMel82 Great hotel experience
Overall a great stay - the only area that needed attention was the pool area.
July 12, 2014