Rated 1.0 out of 5.0 by MikeMD Bad experience with the hotel ans security
At around 23:00 group of people arrived after some wedding. There were drunk, screaming on the floor and hallway trying to find their rooms. It continued on and off until 2:00 -2 :30 a.m. I had to call front desk twice to demand to do something. Even though that was going on on the second floor and front desk personnel definitely heard the noise and didn't take any steps to quiet them down. Only after I called around 2:00 a.m. they sent security. Who really didn't do much because those guys were still talking loud and cursing for another 5-10 minutes and finally went to sleep.
If hotel personnel knows there's going to be late guest from a wedding, why don't they put them in the rooms closer to the elevators so they don't need to walk through the hallway and wake everybody up.??
May 10, 2013
Rated 5.0 out of 5.0 by JL24 Very pleasant
This was my first time in Philadelphia and stayed at The Crowne Plaza West. The rooms were excellent and the staff was outstanding. The morning buffet was excellent as well. Good location to walk for shopping and food. Would stay there again. Price is a bit higher than I am used to but as I said , my first time in Philly so it may be average priced. Thank you for an enjoyable stay. Highly recommend.
April 24, 2013
Rated 5.0 out of 5.0 by LovesToTravel22 This is my go to hotel in the area
I am building a house in Bala Cynwyd and I always stay here when I am in town. The location is so convenient and I love that parking is free and so is the wifi. It's right off 76 and it's so easy to get downtown and to the airport. The staff is always very friendly. There are tons of places to eat on City Ave, but the restaurant at the hotel is pretty good and I always meet friendly locals there. The room service for breakfast is the best I have ever had! There is also a Target next door, which is great for me since I always seem to forget one thing when I travel.
April 21, 2013
Rated 5.0 out of 5.0 Great hotel - great service
A very comfortable hotel - would definitely stay here again.
Would like to commend Dane at the front desk - he was so helpful with our numerous requests - a cot for the room, directions, etc.
April 19, 2013
Rated 5.0 out of 5.0 by ly86 Clean comfortable room with friendly helpful staff
The room was very clean and comfortable. Staff was extremely helpful getting me to my meeting location on time on the hotel shuttle. Executive lounge was stocked with a large selection of snacks. Would definitely recommend this hotel!
April 17, 2013
Rated 5.0 out of 5.0 by AJ95 Business Trip
Comfortable room and bed. Cleaned daily. The location was convenient to get onto the expressway to the city.
April 14, 2013
Rated 5.0 out of 5.0 by Collegemom2014 Great Hotel
We stayed here while visiting colleges with our daughter. Our experience couldn't have been better. The front desk is cheerful and helpful, Jerome our server at breakfast, Anthony our shuttle driver and Francis our concierge were all happy, friendly, helpful and always smiling. They made our stay enjoyable. I would recommend either using SEPTA or driving to downtown. There are reasonable rates for parking on weekends and a taxi back to the hotel from South Street cost us $35 - much more than parking would have cost for the entire day. Without a doubt we will stay here again when back in the Phillie area.
April 13, 2013
Rated 2.0 out of 5.0 by maryk22 Room smelled
The room had a terrible smell and was not address by housekeeping.
April 8, 2013