Rated 3.7 out of 5 by 142
Rated 5.0 out of 5.0 by dangerwolf Great Bed, Great Staff
I stayed at Crowne Plaza Philly West for a few weeks for a business trip. The concierge clerk, Jack, was more than willing to help assist with bags, restaurants and acquiring transportation. A nice warm welcome on a snowy day in Philly was the first good sign for this hotel. The staff behind the counter was just as kind and helpful. I was bumped to the executive level, which meant my room had a frig and microwave, which was nice for leftovers from the nearby restaurants.
Tricia and Jason ran the Avenue Bar & Grill, the hotel's bar, which was usually pretty lively due to the numerous conferences and meetings going on. They both were very helpful, kind.and where a pleasure to talk to. The food was pretty decent as well. The strip steak was cooked to perfection at medium rare and the salmon with crab meat was refreshing. I had the breakfast buffet in the morning and it was better than most breakfast buffets I've had. Bagels, Toast, omelets, potatoes, scrambled eggs, sausage and assorted were everyday items. The breakfast food was OK but completely outdone by the service. Server's remembered my name and my drink selection most mornings. A little something that goes a long way. Once again, cannot say enough about the service. Even had a mix-up with the payment at the front desk that the manager quickly resolved.
The rooms were a bit smaller and outdated with wall paper and popcorn ceilings but the amenities were all new and nice. King size bed was extremely comfortable, nice big shower head, 42in TV, and new wood desk and chest. Mostly clean. SLOW elevators, took the stairs many times. Has digital thermostats and a hot tub.
Location was close to a few fast food restaurants which made the long work nights easy but if you wanted a good bite you'd have to head to Manayunk (8min cab) or Center City (20min cab). Also close to Target which came in handy a few times. Overall, this is a pretty good good with an excellent staff.
December 16, 2013
Rated 2.0 out of 5.0 by Tiffany605 Okay stay, Friendly Staff
Staying at the Crowne Plaza was fine for the first time in Philadelphia. I needed to be close to Philadelphia University, and Manayunk so it worked well in that aspect. The cleaning staff was nice, and they picked-up my room everyday, but the sheets were stained and carpet seemed as though it had never been vacuumed and/or cleaned. The bathroom was in the same condition. Everything was picked up nicely, but the tub needed a good bleach, new tub mat, and mop to the floor. All-in-all I would stay again if needed mainly because the staff was friendly!
December 10, 2013
Rated 4.0 out of 5.0 by logan6 Please touch museum package
We had a great stay the Crown Plaza and a great time at the Please touch musuem. The staff was very friendly and helpful. The rooms were comfortable. We all enjoyed our dinner and breakfast. The Please touch musuem package was wonderful. It included breakfast for four at the hotel, tickets for four to the museum, and also discounts for parking, food, and the gift shop at the musuem. Overall it was an enjoyable experience.
December 3, 2013