Crowne Plaza Philadelphia West

Hotel Front Desk: 1-215-4770200

Hotel Fax: 1-215-4735510

Hotel Email: info@cpphilawest.com

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Philadelphia International Airport (PHL)

- Distance from hotel: 15 MI/ 24.14 KM South West l

- Take Rte. 291 North to I-76 West. Take Exit 339 (will be a left exit) and get into far left lane. Take left at light at Presidential Blvd.; hotel will be on right.

Train
30th Street Station

- Distance from hotel: 4 MI/ 6.44 KM South East

- Take I-76 West to Exit 339 - exit will be on the left. Stay in the far left lane and take a left at the light at Presidential Blvd. Hotel will be on right.

Subway

30th Street Station

- Distance from hotel: 4 MI/ 6.44 KM South East

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Registered hotel guests and meeting attendees can utilize our complimentary self-parking. If guests cannot find parking in the front of the hotel, there is also ample parking in the back of the hotel, along with a separate entrance to the hotel lobby.

Print Hotel Fact Sheet

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Hotel Highlights

Enjoy free Wi-Fi and free parking at our suburban Philadelphia hotel! Easy access to the PA Convention Center, Please Touch Museum, St. Joseph’s University, Independence Mall, and other local attractions.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 293 reviews
80%
Recommend This Property
Read All Reviews

Ratings Breakdown

293reviews

  • 5 Stars
    136
  • 4 Stars
    71
  • 3 Stars
    40
  • 2 Stars
    26
  • 1 Stars
    20

elevators and WiFi issues

By

November 18, 2014

club

First issue:
Elevators under construction, remaining elevators EXTREMLY slow. Must have heard at least 8 other guests complain about the elevators.

Second issue:
WiFi was virtually unusable.

When I checked out and asked how my stay was, I responded "It would have been better with decent elevators and WiFi that worked". The desk staff told me that both were being worked on. Then after about 45 seconds, indicated she could reduce my bill. I said it's too late, you should have done so without asking.

Posted byHotelStaff
November 20, 2014
Dear Guest, Thank you for staying with us during your visit to Philadelphia. I would like to personally apologize that you experienced such challenges with the elevators and wifi. Unfortunately, due to the nature of our industry there is no ideal time to complete our elevator renovation. We know that a wait for the elevator is very frustrating, and we will continue to creatively manage our staff to reduce the use of the elevators. The entire project will be completed shortly, and we are looking forward to having this brand new product for our guests. At Crowne Plaza we understand how important it is for our guests to have fast and reliable internet service. I have shared your comments with our Director of IT who will be looking into what occurred during your stay. It is our priority that all our guests have a smooth and enjoyable stay, and anything less is unacceptable. Please rest assured that we will be taking action on your comments. Thank you for bringing these matters to our attention.
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Average hotel for location

By

November 13, 2014

club

Hotel is undergoing elevator construction. We had a wedding to attend and only one elevator was operating causing us delay for the shuttle bus to wedding. Entire hotel is dated and needs overhaul. Room was OK but heat was not working and had to call for repairs. Standard non-descriptive décor needing new furnishings and lighting.

Posted byHotelStaff
November 16, 2014
Dear Guest, Thank you for taking the time to let us know about your stay. I would like to personally apologize for the delay you experienced with the elevators. We are expecting to have our elevator renovation completed shortly, and we are looking forward to sharing our new product with our guests. I would also like to apologize for the difficulty you had with the heat. We strive to ensure that everything is in working order for our guests, and our Director of Engineering is investigating what occurred. I have shared your comments regarding the property with our management team, and we will certainly keep them in mind as we plan future hotel projects. Thank you so much for staying with us during your visit to Philadelphia.
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very convenient

By

November 12, 2014

platinumelite

The location is very good. It is on City Line Ave right off the the expressway. A large amount of free parking and we were able to get a spot near the entrance.
We were going to go out for dinner but were tired and decided to eat at the restaurant downstairs, Pleasantly surprised by the quality of the meal. Service was good.
Best of all we didn't have to go out again.
We ate there again for breakfast. There is a menu breakfast or a buffet with made to order omelets for 15 bucks. We had the buffet and the omelets were very good.
We spent a saturday night there after spending friday night in the city. Then spent some time on the mainline w/o having to deal with getting out of the city.

Would definitely stay again.

Posted byHotelStaff
November 16, 2014
Dear Guest, Thank you for leaving feedback about your stay. We are happy to hear that you enjoyed your stay and your meals in the restaurant. We have shared your kind comments with our chef and his team. Thank you for staying at Crowne Plaza Philadelphia West, and we hope to have you back in the city soon.
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Great breakfast

By

November 11, 2014

Breakfast was included with our stay. Which made it very conveient as we were in town for my daugthers wedding. Not familar with the area we had the most excellent breakfast at the hotel. The staff was very attentive bringing me a newspaper and plenty of refills on the coffee. Having breakfast at the hotel saved me time allowing me to be at the church on time.
The K-cup coffee maker in the room is great too.

Posted byHotelStaff
November 16, 2014
Dear Guest, We are so happy we were able to be of service during such an important time and glad to hear that you enjoyed your breakfast. I have shared your comments with our Director of Food and Beverage and her team. Thank you for letting us know about your stay, and we hope to see you again on your next visit to Philadelphia.
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