Rated 4.4 out of 5 by 10
Rated 5.0 out of 5.0 by Mary1973 Fantastic staff, service and overall value
My expectations were exceeded by the fresh new look of the hotel. The entire staff went out of their way to make sure my stay was enjoyable. I would recommend this establishment to anyone wishing to enjoy a relaxing stay in Phoenix.
February 24, 2014
Rated 5.0 out of 5.0 by GolfingBear Incredible Staff and Service!
The staff at the Crown Plaza were friendly, helpful, courteous, and went out of their way to make sure we were always comfortable and happy! Even with a little construction going on, the hotel seemed clean and quiet. Had just a couple of little issues, that were quickly resolved. Thanks again!
February 23, 2014
Rated 5.0 out of 5.0 by WW87 Great location, staff, value
I picked this location, despite the warnings about renovations, because of its proximity to the airport and light rail station.
I am very GLAD I did!
Other than looks, the renovation did not disturb me at all. My room was fully renovated as was the hall I was on. The staff is very helpful and friendly.
I am looking forward to returning to this location next year for the same conference, to see how the renovations went.
Also, the breakfast is one of the best I've had, anywhere. I highly recommend the chile relleno and the Huevos Rancheros. Excellent.
February 12, 2014
Rated 3.0 out of 5.0 by BillF150 Construction Noise
Hotel has construction from 8 AM-6PM, construction was only stopped after I complained to the Manager at 6PM.
Unable to sleep during the day due to the construction. If it was not for the construction I would recommend this hotel.
February 9, 2014
Rated 3.0 out of 5.0 by tony 164 Clean room and comfortable bed
The place is dusty with all of the renovation you are doing for the past six-twelve months... The door to the pool area near dining room was left open with workers in an out, allowing cold air to enter the open door to the dining room/restaurant.. Fan in the bathroom leaked water from the room above. The bar is "tented" in the lobby area in a make-shift manner, which is not very comfortable or relaxing for patrons even though it may provide a means of income, or profit, for the hotel itself. I understand from my travel agent that the fact of this situation of being "under renovation" is not readily made known to people making reservations online. .Surprisingly ....the charges are the same for the guests without much consideration. .
January 3, 2014
Rated 5.0 out of 5.0 by dsasu1 GREAT CLEAN PLACE
Didnt stay for that long but I loved it..great place. clean and the customer service is great.. Next time i am in Phoenix. I am staying there.
January 2, 2014
Rated 4.0 out of 5.0 by Pete87 Customer Service
This particular location was undergoing restorations; however, I am commenting on the customer service. From the moment you enter the property you are greeted by a member of the staff that provides you will complementary valet services, you are then greeted by check in staff and are greeted by all employees of the property with respect. This continues through out the stay until check out. I enjoyed my stay at this property.
January 1, 2014
Rated 5.0 out of 5.0 Beautiful NEW hotel in the perfect Location
I couldn't be more happy with my stay at this fantastic new hotel. Having stayed here before the hotel converted to a Crowne Plaza, I hardly recognized the place now due to the full "down to the bare concrete" renovation that has taken place. The new restaurant, "Post" was amazing and I highly recommend the 22oz bone-in ribeye for dinner and the french toast for breakfast. I overslept a little bit and fully blame it on the super-comfortable beds...AMAZING!!! Fortunately the hotel has the light rail outside the front door which took me downtown for my meetings in a matter of minutes. The light rail can also take you directly to the airport, but I didn't try it and just used the hotel's airport shuttle and had a great experience with it during arrival and departure. This is definitely the new place to be when in Phoenix and I'll definitely be back.
December 22, 2013