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Rated 4.4 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Excellent Airport Property for a Late Night Layover Very nice property, with a friendly personable staff. Comfortable quiet room which allowed me to rest well and enjoy my time during my very short visit. Any questions were answered promptly. A fast and stable Internet connection is important and they offer that service level. Their airport shuttle service was prompt and reliable -- which separates this property from their other name-brand competitors in the area (which caused me to miss a flight earlier this year). Also, their driver was very personable he remembered me on my return. I would definitely return to this property and am more at ease now about having a late-night layover in Phoenix. Excellent job. Just wish I had time to visit the fitness center. July 10, 2014
Rated 5.0 out of 5.0 by Great place to stay. I have been staying at this Crowne Plaza for over 15 or more years. Good parking, Excellent facility. Great Staff. Only down side is that the Starbucks Coffee stand was removed during the renovations. July 10, 2014
Rated 5.0 out of 5.0 by professional This is my second trip to Arizona in the last 4 weeks and love to stay at Crowne Plaza. The place is nice, clean, easy access to freeway, free valet parking......They have spent a lots of time to make sure all those small things won't be over looked and best of all they have make me feel like home. July 8, 2014
Rated 5.0 out of 5.0 by great beds Had a early flight and slept really well.The pillows were a combo Of soft and firm so was able to adjust for my comfort. Linens were soft and pleasant smelling.Noise level was very low even being in the side by the road. July 5, 2014
Rated 5.0 out of 5.0 by Greg's journey Very clean and updated. The food was good and you get alot for your buck July 5, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service The room was very clean and comfortable. The area is centrally located but there are not a lot of eateries in the immediate area. Staff was extremely friendly and helpful. Although the area is centrally located, the surroundings are not desirable. The service was great. July 4, 2014
Rated 2.0 out of 5.0 by Great except for noise The air conditioner was just plain loud - it clunked on and off. However, everything else with the hotel was very good, including the excellent staff. I stay at many hotels and getting a good night sleep is the most important. I was told the hotel was renovated but the air conditioner in my room was far from good. July 3, 2014
Rated 5.0 out of 5.0 by Phoenix Hotel I was in Phoenix for a quick two nights. The Crowne Plaza was at the perfect location next to the airport. The hotel is in the final stages of a remodel so there was a little construction on the outside of the property. The staff was very helpful and the property was very nice. I would stay here on another trip to Phownix. June 30, 2014
Rated 5.0 out of 5.0 by prompt shuttle attentive staff I used the stay and fly option. My interaction with the staff was excellent from the first person to the last. The parking attendant was the first person to greet me. He was efficient and attentive. The front desk, room service and shuttle driver were just as efficient and attentive. My return flight landed very late at night and I didn't have to wait long for the shuttle. My experience was just as excellent during this return shuttle, check in and parking attendant interaction. I will be staying here again. June 30, 2014
Rated 5.0 out of 5.0 by Perfect in every way! We took advantage of the stay and park feature for our recent vacation. The airport shuttle at 4:00am was right on time, and the shuttle drivers both going and returning were courteous and helped load our luggage. The room was great, and we just wish we had more time to spend enjoying all the amenities the hotel had to offer. June 24, 2014
Rated 5.0 out of 5.0 by I Enjoy This Hotel! I have stayed at the Crowne Plaza many times when I am traveling out of Sky Harbor. It's a lovely hotel with very nice rooms. The staff is friendly and courteous and have been well trained in customer relations. The check in and out process is very fast and easy. The valet parking service was an excellent value and on returning from my trip, I was picked up very quickly and they had my car ready waiting for me. Just great service! June 23, 2014
Rated 5.0 out of 5.0 by Excellent! Excellent location, service and value. The Front Desk staff was helpful and friendly. June 20, 2014
Rated 2.0 out of 5.0 by Bad visit I have been coming to this property for twenty five years. Glad it was not my first experience. Very dissatisfied with front desk. I am disabled with reservation for walk in shower, given regular room. Almost fell in shower. Staying over night to catch early flight, wakeup call came 15 minutes after my requested time. Whole experience was very disappointing. June 15, 2014
Rated 5.0 out of 5.0 by Excellent customer service Beautiful comfortable hotel. Conveniently located on Light Rail line. Excellent customer service from ALL staff members. June 14, 2014
Rated 4.0 out of 5.0 by Room Service We asked for the king sized bed but we were given two queen sized beds. During our 4 night stay, my DOVE soap that was left in the tub was missing. It happened on 2nd day. Not only that, a single stray black sock was left on the night stand by the bed. It didn't belong to us. It happened on the same day as the missing soap. It was apparent that the tub was not leveled. Every time we took the shower, the water leaked into the floor (from the wall - corner - opposite side of the faucets). We had to place the towel on the corner to block the leak. To our surprise, there were only two patio umbrellas at the swimming pool. Not enough shades were available for people to avoid the full sun. Other than mentioned above, the stay was pleasant. The bed was comfortable and clean. Reasonable rate. The custom service representatives were friendly. June 13, 2014
Rated 5.0 out of 5.0 by Good place to land This was close and convenient to SkyHarbor when we needed to stay over due to a flight delay. The staff were friendly and efficient and did all they could to provide for our comfort including offering toiletry kits since we had no luggage. The room was quite comfortable and the breakfast the next morning was very good and well presented. We would recommend this hotel to anyone who needs to visit Phoenix, regardless of the reason. June 12, 2014
Rated 5.0 out of 5.0 by Great Airport Location Large clean and comfortable room, complimentary airport shuttle, cozy relaxing lounge, nice pool, only problem was two people abusing their time on business center computers; the manager on duty took care of this problem. June 11, 2014
Rated 5.0 out of 5.0 by Great place to stay! Welcoming staff, great dinner, comfortable surroundings and room--what more could anyone want? Shuttle service was very much appreciated, to and from the Phoenix airport. June 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed and lounge Always look forward in staying at the Crown Plaza Phx June 8, 2014
Rated 5.0 out of 5.0 by Very pleasant stay Atmosphere and staff very pleasant. Shuttle service was a great advantage. June 4, 2014
Rated 5.0 out of 5.0 by Comfortable stay! Great location, excellent service, great rooms. Highly recommended! June 3, 2014
Rated 4.0 out of 5.0 by Friendly service, food below my expectations The vanity in the bathroom was very low. Fan in bathroom was very noisy. Air conditioner was loud, pillows were not comfortable. Staff was friendly, even in restaurant but the water in the restaurant was not drinkable, terrible taste. Food was not good. June 2, 2014
Rated 5.0 out of 5.0 by review Good place to stay near the airport. Easy drive or train ride to the Convention Center. Parking was free and there was always a space available. June 1, 2014
Rated 5.0 out of 5.0 nice hotel, just don't get the breakfast package great hotel. only let down was that we purchased a breakfast package. little did we know that we had no choice at the restaurant. we could only order one thing off the menu- the American breakfast, when I do not like eggs or bacon/sausage. there were things I would have preferred like oatmeal/French toast or something else. June 1, 2014
Rated 5.0 out of 5.0 by Great hotel, convenient location Very clean, comfortable and updated rooms, friendly June 1, 2014
Rated 4.0 out of 5.0 by Breakfast Not explained what an American breakfast was.. coupons provided with no explanation June 1, 2014
Rated 4.0 out of 5.0 by Airport overnight stay Friendly, efficient service and comfortable facilities. Food could use some imagination (and less cheese). Kudos for having local beer on draft! May 30, 2014
Rated 5.0 out of 5.0 comfortable bed I would recommend your hotel as I had a pleasant experience and wish I could have stayed longer May 29, 2014
Rated 5.0 out of 5.0 by Great experience The staff was outstanding. They completely helped me get to the airport when my flight left 9 hours after check-in, which saved me a lot of money. Awesome service!!!! May 29, 2014
Rated 5.0 out of 5.0 by Great place to stay The entire staff exhibited excellent customer service from the moment I pulled up for valet parking. They were accommodating and ensured that I had everything I needed and even asked if I needed directions to my destination. This was an excellent experience and I would recommend to anyone as it is close to the airport and the car rental return. May 28, 2014
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