Crowne Plaza Phoenix Airport - PHX

Hotel Front Desk: 1-602-2737778

Hotel Fax: 1-602-2755616

Hotel Email: infophx@hmchospitality.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Train
Bus transfer to area Amtrak Station

- Distance from hotel: 2 MI/ 3.22 KM West

- Complimentary shuttle available to airport to each terminal to catch connecting bus.

Subway

Phoenix Metro Light Rail

- Phoenix Metro Light Rail Station located directly in front of hotel.

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- Car Parking Available

- Valet Parking Available

- Complimentary covered valet parking for registered hotel guests. 8.50 dollars per day for non registered guests.

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Hotel Highlights

We are completing a $9 million renovation of the entire property to give us a sleek modern look with an inviting neutral palate. The guestrooms have been completed refreshed including new thermopane windows to reduce the impact of the Arizona summers. The lobby and public areas provide a warm welcoming spot to rest or visit, and the redesigned meeting space fits any function.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.4

based on 151 reviews
88%
Recommend This Property
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Ratings Breakdown

151reviews

  • 5 Stars
    101
  • 4 Stars
    27
  • 3 Stars
    9
  • 2 Stars
    8
  • 1 Stars
    6

One night experience

By

November 17, 2014

club

We needed a place to stay for the night before continuing on to Tucson since our flight arrived late in Phoenix. This hotel was great in that it provided a clean, safe, and nice place to spend the evening. We left early the next morning.
The only glitch we encountered was waiting for airport pick-up. They must have been very busy that evening because we waited outside for more than one-half hour. I would have appreciated it if I had been aware of the long wait when I called in the first time, as I had my 89 year old mother with me and she was extremely tired from our long flight.
Other than that, we would recommend this hotel since it is just minutes from the airport and the staff is helpful and the rooms were nice and clean. Although there is not a complimentary breakfast, they do have a nice restaurant available and of course, room service.

Posted byHotelStaff
November 19, 2014
Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We enjoy hearing from our guests! We do extend a sincere apology for the amount of time you had to wait for the shuttle. We do strive to provide a quality experience and minimize the amount of time waiting for the airport shuttle. Your comments have been shared with our transportation team. We do thank you for staying with us and look forward to having you again. Be sure to review our Park, Stay & Go packages that include parking in our covered secure parking garage.
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Overnight in PHX

By

November 16, 2014

club

As a result of traveling as a non-revenue passenger with my former airline I was recently forced to overnight in Phoenix AZ. The information posted in the airport suggested the Crowne Plaza as the closest to the airport. Having recently stayed at the Crowne Plaza in Jacksonville, FL we were willing to try this Crowne Plaza as well. We were very happy with the accommodations. Also, we required several personal care items which we were without due to our luggage being sent ahead of us which the front desk staff eagerly provided without additional charge. We had a very delicious breakfast in the hotel restaurant and were whisked back to the airport in time for our morning departure in the provided transportation van. Everything was very clean, the staff was friendly and helpful and I'm sure if ever in need of accommodations in the Phoenix area again we will definitely choose this Crowne Plaza.

Posted byHotelStaff
November 19, 2014
Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We understand the challenges that are experienced when travelling. We are pleased to hear that we were able to minimize the inconveniences and provide a quality experience during your overnight stay. We do look forward to having you stay with us again when traveling to the Phoenix area.
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Service was great, sleep quality poor

By

November 15, 2014

club

The AC was extremely noisy. When turned off the, the room was too warm.
Beds are uncomfortable as were the pillows.
The staff were super. The in room pizza offer was very welcome and a great idea.

Posted byHotelStaff
November 17, 2014
Thank you for taking the time to provide feedback on your recent stay. We value all feedback. Your comments have been shared with our Engineering department and steps are being taken to reduce the AC noise. Our goal is to provide a quality nights rest so that you feel rejuvenated each morning. We do hope to have you stay with us again in the near future.
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Great service for our group

By

November 13, 2014

club

We had a fraternity reunion and attended the ASU/ND game together. The hotel could not have been more accommodating. They went out of their way to assist us getting to events and doing whatever they could to make our stay better. I think this is way beyond what I've seen at even more expensive hotels. Thanks to everyone who made our stay in Phoenix pleasant.

Posted byHotelStaff
November 17, 2014
RonM51, Thank you for your comments and for taking time to recognize the hotel staff. We do strive to provide quality service to each and every guest that enters the hotel. We hope you enjoyed the football game and had a pleasant experience while visiting Phoenix. We look forward to having you stay with us again.
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