Crowne Plaza Phoenix Airport - PHX

Hotel Front Desk: 1-602-2737778

Hotel Fax: 1-602-2755616

Hotel Email: infophx@hmchospitality.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Phoenix Sky Harbor International (PHX)

- Distance from hotel: 1 MI/ 1.61 KM North l

- Take the 153 North (East Exit out of the airport). Turn left onto Washington and we are directly on the right hand side.

Train
Bus transfer to area Amtrak Station

- Distance from hotel: 2 MI/ 3.22 KM West

- Complimentary shuttle available to airport to each terminal to catch connecting bus.

Subway

Phoenix Metro Light Rail

- Phoenix Metro Light Rail Station located directly in front of hotel.

Print Hotel Fact Sheet

- Car Parking Available

- Valet Parking Available

- Complimentary covered valet parking for registered hotel guests. 8.50 dollars per day for non registered guests.

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Hotel Highlights

We are completing a $9 million renovation of the entire property to give us a sleek modern look with an inviting neutral palate. The guestrooms have been completed refreshed including new thermopane windows to reduce the impact of the Arizona summers. The lobby and public areas provide a warm welcoming spot to rest or visit, and the redesigned meeting space fits any function.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.4

based on 111 reviews
89%
Recommend This Property
Read All Reviews

Ratings Breakdown

111reviews

  • 5 Stars
    75
  • 4 Stars
    20
  • 3 Stars
    7
  • 2 Stars
    6
  • 1 Stars
    3

Felt very relaxed upon arrival and overnight stay.

By

September 29, 2014

Everyone we came in contact with were very polite, courteous, and kind. Also, staff was quick to answer any questions or concerns that we might have had. Even though the hotel went through a renovation you still look for it to be clean and neat which it was. I would stay here again on the park and stay plan and would recomend this hotel to others.

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Poor self parking and rude valet attendants

By

September 26, 2014

platinumelite

Please improve your self parking signage and provide customer service training for your valet staff (many are rude and greedy).

Posted byHotelStaff
September 29, 2014
Thank you for your feedback regarding your recent stay at the Crowne Plaza Phoenix Airport. We value all feedback. We extend a sincere apology for the challenges you experienced while parking. Your comments have been shared with our parking department and we are taking actions to ensure that all guests have a positive parking experience. We do thank you for choosing Crowne Plaza Phoenix Airport for your lodging needs.
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Crowne Plaza® Hotel Phoenix Airport - Phx

By

September 25, 2014

club

Super friendly Staff...
Not the most desirable neighborhood, but close to the light rail that can take you where ever you want to go...

Posted byHotelStaff
September 29, 2014
Thank you for your feedback on your recent stay at the Crowne Plaza Phoenix Airport. Thank for recognizing our staff members. They do strive to provide a quality experience for each and every guest of the hotel. We are located near the airport and with the light rail stop directly in front of the hotel, you do have the ability to experience downtown Phoenix or the Tempe/ASU with ease. We do hope you were able to visit some of the nearby attractions during your stay. Thank you for choosing Crowne Plaza and we look forward to having you stay with us again.
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Good stay overall

By

September 23, 2014

club

Though I did not use many of the amenities I thought my overall stay was great. Everything was clean and up-to-date. I slept well and the staff was very helpful.

There are two things I did not like about this hotel. 1, they have very limited self parking. If the 30 spots are full, you have to valet your car. 2, the soap smells terrible. I do not like smelling like lemon squares all day.

Posted byHotelStaff
September 26, 2014
Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We value all feedback. We are pleased to hear that you were able to enjoy a restful sleep while in one of our newly renovated guestrooms. We do appreciate your comments regarding the soap. We will be sure to review. We do apologize about the limited self parking and do take extra efforts to ensure that the spots are available for our hotel guests and not the general public. Thank you for choosing Crowne Plaza and we hope to see you again soon.
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