Rated 4.2 out of 5 by 72
Rated 2.0 out of 5.0 by skippy123 noisy air conditioner kept us awake
The staff was very friendly and courteous. We used your park and fly package which cost more than just the room for a one night stay because we like the covered parking garage to protect our car from hail and storm damage that occurs in Phoenix this time of year. We asked the valet to please park our Lexus in the middle section of the garage for this reason and gave him a generous gratuity for doing so. He would not allow either one of us to accompany him in the parking garage but told us he will guarantee a safe , covered and protected spot for us. When we returned from our 2 week trip on July 27, our car was covered from top to bottom with rain and dust indicating it was not parked under cover at all. This was very disappointing and frustrating that we were not accommodated by the valet that parked our car in your garage!
We realize your hotel is being updated, but think you need to replace the cooling system in the room we occupied as it was very noisy and kept us from getting a good night's sleep on July 14.
We used the restaurant there and enjoyed our friendly service and good food. The happy hour specials were appreciated.
A response to this review would be appreciated.
July 28, 2014
Rated 5.0 out of 5.0 by NancyEF WARM WELCOME for LATE ARRIVAL
We were picked up by their shuttle after our LATE arrival (12:30 am, 2-1/2 hours late). Polite, prompt and helpful service - I keep their phone number on my smartphone. Quick, accurate check-in so we were able to enjoy a good, quiet, comfortable night's sleep (with a relaxation amenity package). In the morning we enjoyed a lovely breakfast in their new dining room, Post. I recommend it! Then we called for our luggage to be taken down, and our car to be delivered to the front. The luggage service we very quick, and our car was waiting when we got to the lobby. And, after two weeks, they had no problem starting our car to ready it for our drive home to Tucson. The Park-Sleep-Fly program at this hotel is wonderful, and made for a relaxing time both before and after our trip.
July 25, 2014
Rated 4.0 out of 5.0 by missky Mattress are very hard
Overall this was a very nice hotel. The staff is extremely friendly and helpful. Room service is hit or miss. If you do laundry having the washer and dryer located at the end of a empty hallway made me very nervous and I had my husband accompany me. Overall it is a very nice hotel.
July 24, 2014