Crowne Plaza Phoenix Airport - PHX

Hotel Front Desk: 1-602-2737778

Hotel Fax: 1-602-2755616

Hotel Email: infophx@hmchospitality.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Phoenix Sky Harbor International (PHX)

- Distance from hotel: 1 MI/ 1.61 KM North l

- Take the 153 North (East Exit out of the airport). Turn left onto Washington and we are directly on the right hand side.

Train
Bus transfer to area Amtrak Station

- Distance from hotel: 2 MI/ 3.22 KM West

- Complimentary shuttle available to airport to each terminal to catch connecting bus.

Subway

Phoenix Metro Light Rail

- Phoenix Metro Light Rail Station located directly in front of hotel.

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- Car Parking Available

- Valet Parking Available

- Complimentary covered valet parking for registered hotel guests. 8.50 dollars per day for non registered guests.

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Hotel Highlights

We are completing a $9 million renovation of the entire property to give us a sleek modern look with an inviting neutral palate. The guestrooms have been completed refreshed including new thermopane windows to reduce the impact of the Arizona summers. The lobby and public areas provide a warm welcoming spot to rest or visit, and the redesigned meeting space fits any function.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.4

based on 125 reviews
88%
Recommend This Property
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Ratings Breakdown

125reviews

  • 5 Stars
    82
  • 4 Stars
    24
  • 3 Stars
    8
  • 2 Stars
    7
  • 1 Stars
    4

Service was very nice .

By

21 October 2014

club

Overall, I was very pleased with this property and would use it again. Travel frequently and stay near the PHX Sky Harbor Airport and this would be a good choice for me.

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Good Airport Hotel

By

17 October 2014

platinumelite

Good, clean business hotel. Only downside were the pillows. IHG needs to figure out some comfortable ones. Would stay again

Posted byHotelStaff
21 October 2014
Thank you for your time in providing feedback on your recent stay at the Crowne Plaza Phoenix Airport. We thank you for your loyalty to the IHG Rewards program. We have shared your comments with the housekeeping department. During future stays, be sure to reach out to the Guest Service or Housekeeping departments and we have an alternative pillow selection for your to try. We want to make sure you have a restful night and wake up feeling rejuvenated.
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Nice hotal, poor room housekeeping

By

16 October 2014

Upon arrival I found an empty soda can on the bathroom conter and dirty yogurt container in the room's garbage can. Made the room uncomfortable and felt like it was dirty during my stay.

Posted byHotelStaff
21 October 2014
Thank you for your comments. We value all feedback and use such information to improve upon our services. Please know that your comments have been shared with our housekeeping department and extra measures have been put into place to ensure that such experiences are eliminated. We do apologize for the inconveniences you experienced and we do hope that you will consider staying with us again in the future.
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No internet connection

By

15 October 2014

I visited this hotel during my stay for the Grace Hopper Conference. During all the days of my stay there, internet connection did not work. I contacted the internet services every day of my stay and they couldn't do anything about this. I explained that I was there for a business travel and it was very important for me to work, however they were unable to offer a solution for 4 whole days.

The hotel was at full capacity and my room was cleaned after 3.00pm which was a big problem for me since I wanted to get some rest during the afternoon.

More than that there was a bad smell in all the 9th floor of the hotel and inside the rooms.

I also visited the restaurant of the hotel to have breakfast and it turned out awful as well. My food smelt so bad, so I immediately returned it back.

Overall I had a very bad experience and I highly recommend NOT to visit it ever!

Posted byHotelStaff
17 October 2014
Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We do value all feedback and use it to improve upon our service levels. We extend a sincere apology for the challenges that you experienced during your recent stay. We know how important it is to stay connected while traveling and we do apologize for the internet problems. We have had our internet providers on site to review the issue and necessary repairs have been made. While this does not correct the issues you experienced, it has resolved any future challenges. Once again, we extend a sincere apology for the challenges you experienced and do hope you will consider Crowne Plaza hotels in the future.
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