Rated 3.9 out of 5 by 46
Rated 5.0 out of 5.0 by BB22 Wonderful Staff
I am a Gold Member and look for recognition, not that I have a big ego, but I want to see if the hotel chain recognizes that I've chosen them for my hotel of choice. Being a Gold Member means that I choose Holiday Inn more often than not. I would hope that a hotel chain recognizes this fact and acts accordingly.
Let's just say the staff is fantastic at this location! My in-laws were traveling with us this particular stay. My father-in-law grew ill and stayed most of the time in the room. The staff at the restaurant, once they knew this, bent over backwards to accommodate his need for ginger-ale by actually mixing various sodas together to get the desired flavor.
I would definitely stay here again and would recommend it to anyone needing lodging in the area.
February 19, 2014
Rated 3.0 out of 5.0 by Halflifing 4th stay and its consistent.
I've stayed at this hotel four times in the last year. Its a preferred hotel for my company.
I want to like this hotel. Its a convenient location and I like the CP brand. The rooms are nice, but nothing special. The fitness center is ok. Where this location is lacking is in the service.
The staff does not seem happy, they seem stretched thin. They are honest and efficient with lost and found items and check in/out is always smooth. The restaurant is always understaffed and slow. They give nice amenities to elite members which would be great, if the food and service was better. They have a starbucks coffee bar, but its always unstaffed.
If you are looking for a nice hotel to sleep, this if a good value. If you are looking for for an upscale stay, this is not it.
Improving F&B service and quality and a smile at the front desk would be a big boost.
January 16, 2014
Rated 5.0 out of 5.0 Visiting Family
This hotel was wonderful, it was very clean, and very professional. I loved the staff so much, they were very friendly and very lovable, I was so comfortable here, that I kept referring to it as home :), We have a sleep number bed at home, and we always miss our bed when we travel, and I can honestly say I never even woke up through the night. That is also a huge plus in our book. Everyone was so helpful and polite. We will def. be coming back here. Thank you for everything.
The Gage Family
January 6, 2014
Rated 5.0 out of 5.0 by Deanie49 Convenient location with great price and service
The hotel is very conveniently located just off 17. The service from the staff was exceptional, especially at the restaurant. Would definitely stay here again.
December 30, 2013
Rated 4.0 out of 5.0 by 238Mike459g Quick visit
Security guard rather quick to be rude, when my family arrived at midnight after driving 6 hours. 2 year old baby making noise after waking up, and we get Shhhhshd immediately. Yeah got it, you try making her quiet in that scenario.
December 24, 2013
Rated 5.0 out of 5.0 by Helmut1 Great stay!
Hotel staff was accommodating and extremely helpful and friendly. Complementary breakfast buffet was good and opened exctely at 6:00 AM as advertised. Ate in the bar 1 night, food was great as was the service. I stayed for 6 nights, I always returned to an immaculate room. Room was well cleaned, and bathroom was always restocked with fresh linen and toiletries. If ever back in Phoenix I would stay at the Crown and I highly recommend it!
December 14, 2013
Rated 4.0 out of 5.0 by Ivonne32 Terrific!
I was there for a anniversary. I stayed a weekend and my nights there were great! Staff is generous and friendly. The rooms are clean and the beds are comfortable. I will recommend this place to family and friends. Next time I visit phx I will stay be staying in crowne plaza. Keep up the great work!!!
December 6, 2013
Rated 1.0 out of 5.0 by JonathanR Don't Stay Here if You Can Help It
Front desk staff were rude, room was dirty, blow dryer didn't work, nothing about this hotel is good. Will never stay here again.
November 11, 2013