Rated 4.0 out of 5.0 by HappyFriend Great location and friendly staff
Stayed in upper room that was kind of dusty but the room was nice, love the makeup mirror, staff were very friendly, location is very convenient to everywhere in South Hills.
May 8, 2013
Rated 5.0 out of 5.0 by Pghmom Pleasant surprise !
Our stay at the Crowne Plaza was a pleasant surprise ! the service was outstanding.. from the front desk staff to the friendly female bartender in the Lounge. The coffee was really good..the food in the lounge was delicious and reasonably priced. I would recommend this hotel to business travelers..or for a family like mine...
May 5, 2013
Rated 5.0 out of 5.0 by Mel1219 Above our expectations!
My husband and I simply wanted a place to stay for one evening locally where we could relax and spend some quality time together (away from work, kids, responsibilities)! Our check-in was extremely quick and easy. All employees greeted us with enthusiasm and kindness (even though it was later at night). We walked into our room to find it clean, accommodating and had everything we needed to make it enjoyable. We had booked the Rivers Casino package - which included a King room with jacuzzi tub and fireplace + $15 of slot money at the casino. I had no trouble at all redeeming the slot money at the casino. The whole experience was enjoyable and I will certainly stay there again in the future!
May 2, 2013
Rated 5.0 out of 5.0 by Gilmour93 Great Crowne!
First time at this property. It was located nearby to where I needed to be the following morning. Super easy to find. Check in smooth and easy. Room was perfect. Clean and comfortable. I had a corner room with a ton of windows, which I love. The room was adjacent to the ice machine/pop machine. I didn't hear either one.
Parking free. Wi-Fi was complimentary (not sure to due status or not).
I highly recommend this property!
April 23, 2013
Rated 5.0 out of 5.0 by HockeyRich Excellent Service
First-rate service, from the start of the visit to the end. Pet-friendly feature is critical, and staff showed great affection for our dog who traveled with us.
April 19, 2013
Rated 5.0 out of 5.0 by Kevin2727 Great staff and service
My family has stayed here a number of times, and each time the staff and service has been great. Personable people at the front desk always make us feel welcome. Would recommend this property without hesitation.
April 15, 2013
Rated 3.0 out of 5.0 by RAAPJ Chaotic Weekend
Was in Pittsburgh attending NCAA Hockey tournament. Hotel was sold out! Arrived Thursday and many people wanted to check in early. Hotel was short on cleaning staff and no rooms were ready early. Despite some disgruntled guests, the front desk staff was extremely patient and did their best to help arriving guests understand the situation. Still unable to check in early. Arrived back at hotel late Thursday night and checked in. When I opened the door to my assigned room, there was already someone sleeping in the room. Went back down to the front desk and the attendant on duty advised there were only single rooms available and myself and my traveling companion could be put in separate rooms for the night. I was then assigned a handicapped room which turned out had two beds in it but the clerk was not aware of that. I called down to the front desk and advised the clerk that there were two beds so he then sent my friend up to the room. This gentleman had no idea what was happening. The following morning there was a message from the front desk advising that they were again moving myself and my friend to another room. I could either come down to the lobby or someone would bring up the keys for the third room that had been assigned. When I left the hotel for the day, I mentioned the previous nights incident about someone already being in the room and the gentleman at the desk said "well unfortunately, that sometimes happens." I was a little taken aback by that statement. If it happens that often, someone needs to be retrained. Upon arriving back at the hotel on Friday night, our keys for our third assigned room did not work. I had the good fortune to speak with Lisa, the hotel manager and explained everything that had happened to us so far during our stay. She was very very apologetic and resolved our problems to our satisfaction. I would say that the overall treatment by the staff was great with the exception of the two gentlemen who were not very knowledgable. The rooms were very comfortable and clean. Parking was great and the location to public transportation was great. Overall, we enjoyed our stay in Pittsburgh and are looking forward to a return trip. I am a Priority Club member but was never acknowledged on that. Special thanks to Laura, Laura and Lisa. They made the trip worth while. Will have to think twice about returning to this hotel.
April 15, 2013
Rated 5.0 out of 5.0 Very Nice Staff, Great Hotel.
Was there for a convention in April and everything went terrific. My room was great, quiet, and the ammenities were good. I really have no complaints. Would stay there again.
April 15, 2013
Rated 5.0 out of 5.0 by Vernie Spacious room
Our room was spacious, clean, and comfortable. Staff was friendly. Bath soaps were nice, and the bathroom had a magnifying mirror. Buffet breakfast in the dining room had a nice variety of food and was good.
April 9, 2013
Rated 5.0 out of 5.0 by jjjjjack Awesome Hotel
Great hotel with exceptional staff. I felt right at home.
April 8, 2013
Rated 5.0 out of 5.0 by Dakota66 Close to home
This is a great location and the rooms are great. Price was reasonable for my company to stay there and within 5 minutes from my home. They are loved it. Thanks to all.
April 6, 2013
Rated 5.0 out of 5.0 by Navycalibrator Always superb
second time at this hotel and found it once again excellent. great service friendly atmosphere.
March 30, 2013
Rated 4.0 out of 5.0 by Vic1958 Great location, service good
The Crowne is in a excellent location, service always good. The rooms could be more comfy, but always clean. For the price, I think the rooms could have more amenities. Plus, the overall price is high, I mainly stay their for location, and clean. The service is always great, but once again, pricey. So far, I don't feel anymore special as a Priority Club member.
March 30, 2013
Rated 4.0 out of 5.0 by Jeff2263 Problems at the location
Room 201 Tub Drain issues
Freezer needs defrosted
Ice machine on the second floor does not produce
March 22, 2013
Rated 5.0 out of 5.0 by linda619 Great stay
Once again, at our "home away from home," we experienced friendly, considerate staff in a comfortable setting.
February 18, 2013
Rated 5.0 out of 5.0 by Dottiem46 All around great experience.... I felt at home (almost) except pampered alot more!!!
The staff at this property was most considerate and made me feel right at home and comfortable. The room was very nice and the bed comfortable. Everything was really clean and fresh. It was great.
February 12, 2013
Rated 5.0 out of 5.0 by Kathy590 Great place and especially night staff
Arrived during one the snows of the winter. The lobby was warm and cozy with the fireplace and the room was very comfortable. The heating unit was quite - not one of those extremely noisy ones which made for a very comfortable nights sleep. Pillows were full & fluffy but would compress down so as not to put a crick in your neck when sleeping on your stomach. The hotel lounge was great place to relax and visit with family.
We grew up in the area and I would definitely recommend to anyone.
February 10, 2013
Rated 4.0 out of 5.0 by Vic1958 Only thing I didn't like, was the sheets, very starchy stiff, not comfy
Everything else about the hotel, if very nice. I don't understand, why they wouldn't make the beds, more comfy. That was the only problem I had, they were not comfortable. The bed was fine, but sheets were real stiff.
February 9, 2013
Rated 5.0 out of 5.0 by ARN12368 Comfortable bed and wonderful service.
The staff was wonderful and assisted me in several ways to make my stay and my family's stay for a week very nice and comfortable. Special thanks to Richard and Eric for their assistance to obtain extra accomadations for my family. If I get back to Pittsburgh I will be staying at Crown Plaza.
February 8, 2013
Rated 4.0 out of 5.0 by VACMAN Room & Facilities Great, Reservation & Billing Logistics Need Improvement
Location, Room, Bar, PJ's Grille, and group rate (~30 rooms) were outstanding.
Made arrangements for large party months in advance of Son's wedding. Called a few days in advance and found considerable confusion on specifics with regard to number of rooms and room locations. Issues were resolved in time.
Requested in advance that I be charged for my children's rooms. Unfortunately, children's credit cards were charged for their rooms. Was able to resolve at checkout for the most part. Found out a week later that my Son's wedding suite was charge to his credit card even though I received the bill at checkout (very embarrassing).
Was charged a higher rate (vs. the group rate) for one of my children's rooms. Credit card was credited for the difference two weeks later.
I hosted a buffet lunch for wedding guests at PJ's Grille. The staff did a great job arranging this event and the breakfast was excellent. Was told in advance that a discounted rate will apply assuming more than 40 guests attended. A total of 60 guests participated. Unfortunately, I was billed at the normal rate. Credit card was credited for the difference two weeks later.
Still have one minor billing issue which is unresolved. Requested an explanation of the charge two weeks ago and have not received a reply.
February 5, 2013
Rated 4.0 out of 5.0 by travelersarewe24 First time in Pittsburgh
We were looking for a hotel outside of the city to save a little money and the value we got here was awesome! It was close to downtown and we got to see a little more of what Pittsburgh had to offer by staying there. The staff when we checked in were very personable and accommodating. The bed and pillows were very comfortable. There was a decorative sheet on the bed that had a stain on it (that was kind of a turn off) but we didn't have to use it anyway. We had some drinks at the bar that evening and Jeff, the bartender, was so very nice and personable as well. The next morning we had the Sunday brunch and there was a very wide variety of food. It was very pricey ($17 per person..highway robbery) and some of the food that was sitting out tasted old and crunchy (the bacon was horrible). The waffle and omelet guy was good, except he kept sitting on the floor when there wasn't a customer...maybe a chair next time? All in all our stay was very good and we had a great time in Pittsburgh. We will be back if we don't stay in the city next time. Thanks!
February 4, 2013
Rated 4.0 out of 5.0 by teddy2 would stay here again but hallways smokey
Stayed in a 2 room suite with lovely fireplace. Room clean and spacious. Min from house keeping was very nice and helpful. Breakfast and room service were very good. Food was delicious and service was prompt. Great location in the South Hills area of Pittsburgh. Only negative comment that our non smoking floor absolutely wreaked of smoke. Reported it to staff two days in a row but nothing changed. That is the only reason I am giving the review a good instead of an excellent. It is supposed to be a smoke free hotel and this was important to us in our selection of this hotel for our trip.
January 22, 2013
Rated 5.0 out of 5.0 by Jane8 Great Experience
Both the amenities and service were excellent at Crowne Plaza Pittsburgh South. The desk staff were especially friendly (second nature to Pgh.!) as well as very helpful. I would not hesitate to return!
January 19, 2013
Rated 5.0 out of 5.0 by FBGGal Pleasant surprise
Having seen the pictures of exterior and hearing the
hotel was somewhat old and had changed hotel brands
several times I was not certain what to expect.
I was pleasantly surprised by the cleanliness and general
We were in town to attend a famiy funeral so had a
group and was quite convenient to everywhere we
needed to be, i.e, church, restaurants, etc.
January 18, 2013
Rated 5.0 out of 5.0 by Linda33 From the front desk, to PJ's, the Restaurant, and of course the room,and the service.
I did leave a review on Facebook, but I forgot about this e-mail, sorry. I am a Priority Club member, as well as an old employee of this group, from Jacksonville, Florida. You all do a fantastic job there. We have stayed with you all before when we visited family, and will stay again! Thank You for making us so comfortable!
January 15, 2013
Rated 5.0 out of 5.0 by SteelerFan2 Very Comfortable, Very Happy!
My stay was very comfortable with friendly service, clean room, and well equipped. My only complaint would be the hassle of traffic getting to the hotel.
January 12, 2013
Rated 5.0 out of 5.0 by jenixyz Love this hotel
I have stayed at many hotels in the Pittsburgh area and this by far is my favorite. I always stay in the jacuzzi rooms, as my visits are mostly for pleasure; and both of the jacuzzi suites are wonderful. The people at the front desk are very kind and the room service is very good. Would definitely recommend this hotel.
January 5, 2013
Rated 5.0 out of 5.0 by boba33 Great location but pricey
Across from South Hills Village Mall. Lots of shopping/dining options. Easy access to area south of Pittsburgh. Staff was very accommodating, checked in early due to snow storm. Room was excellent. Fitness center was adequate.
January 4, 2013
Rated 5.0 out of 5.0 by eflo excellent but getting pricey
Always a pleasure to stay here, but the rates are climbing.
January 2, 2013
Rated 3.0 out of 5.0 by Moodster87 Ok room
Very small narrow room.Noise was bad from hallways.
Walls were scuffed up by luggage,dirty bathroom,looks like it never gets cleaned in corners.
Would not stay there again.
December 9, 2012