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Rated 4.3 out of 5 by 170 reviewers.
Rated 5.0 out of 5.0 by Consistently excellent How fortunate that this Crown Plaza hotel is the most convenient one for us to stay in while visiting family in Pittsburgh! We have always had a wonderful experience during our stays. The Front Office Manager has given excellent service and attention by providing us with the handicapped accessible accommodations we need, without our even having to ask for them. It is reassuring to know that we will have consistently excellent accommodations during our visits home. We also appreciate the convenience of going across the street to catch the T for a ride to Downtown Pittsburgh. There is no more need to stay downtown when we can get there so easily, without driving, from the hotel. June 25, 2014
Rated 3.0 out of 5.0 by Not worth the money This hotel is desperately in need of a refurbishment. The mattress was very hard. The bathroom needs work. The lighting and furnishings are dated. While there was technically nothing wrong with the room, it is not up to the standard I've come to expect from Crowne Plaza. I could have gotten more or less the same from a Holiday Inn Express for less and gotten breakfast as well. June 25, 2014
Rated 4.0 out of 5.0 by Helpfull staff and pleasant experience. Good location for our purposes and friendly staff. WE had an extended stay and transferred to a suite mid-stay with a good price on the upgrade. June 24, 2014
Rated 4.0 out of 5.0 by Good intentions While we read about the "comfort" of the beds, lotions, etc. we found the beds too soft - we are firm mattress folks. Also, there was a nice single coffee machine in the bathroom(?) but it did not have the coffee envelopes provided without asking and there were no cups into which the coffee could pour...we stopped every day and got them from the lobby machine area. There was an ice machine on the floor but it was out of service for our entire stay - good thing we did not need or want ice. Little details... June 24, 2014
Rated 5.0 out of 5.0 by Convenient location I always enjoy staying at this property. It has been my favorite for several years. Conveniently located with upscale amenities, friendly personnel and a great bar/restaurant to unwind in. The front desk staff remembers me and always asks if there is anything special I may need. June 23, 2014
Rated 4.0 out of 5.0 by Hotel that met my needs. Overall the stay was quite good. The breakfast buffet could be more tasty and I found it a bit expensive for the quality. off the menu food was better. Lunch and dinner were a better value. The staff is excellent. June 21, 2014
Rated 5.0 out of 5.0 by Excellent Stay Very comfortable and clean hotel. Excellent and helpful staff. Great location for anyone needing to be south of Pittsburgh. June 20, 2014
Rated 4.0 out of 5.0 by Attentive service, clean comfortable hote. Overall my experience was wonderful. I don't use most, in fact almost none, of the facilities offered by hotels, but the location, attentive service and the overall cleanliness of the sleeping room and common spaces were first rate. My only, and I mean only issue, is that the mattresses were too soft. Nonetheless I would stay again at this hotel. June 20, 2014
Rated 4.0 out of 5.0 by Overall Pleasant Stay Overall a pleasant stay though the equipment in the fitness center could be kept in better shape. June 20, 2014
Rated 5.0 out of 5.0 by Comfortable room and great service We stayed one night in one of the jacuzzi rooms and the front desk clerk was super nice and made us laugh. We were very impressed with how spacious the room was and how fresh the room smelled. We have been in rooms with a jacuzzi before and the tub always left an odor. We noticed early on that we did not have any towels in our bathroom and house keeping came right away and were very nice. We do not live far from this hotel and look forward to returning for more romantic getaways. June 20, 2014
Rated 5.0 out of 5.0 by Excellent Choice for our High School 50th Reunion I had an excellent stay at the Crowne Plaza Pittsburgh South. The Room was comfortable, clean and quiet. A/C was wonderful. Easy thermostat control. Bed was super inviting. Slept well. Bathroom was very accommodating. Easy to get ready. Shower hot and easy to adjust and control. Wonderful stay overall, but I was here for my High School 50th Reunion, and the Crowne Plaza did us Proud. Had the Grand Ballroom. Food was excellent, along with the Service. Lots of room to dance and mingle. If I had to point out one minor fault, it would be the Decaf Coffee. Not something to brag about as part of the Buffett Service, however the next morning at Breakfast in the restaurant it was very good, so this might just have been an aberration in the Grand Ballroom. Overall, I would Not hesitate in the least to use the Crowne Plaza Pgh. South, again and again. Plan on going back soon, for another event. June 19, 2014
Rated 4.0 out of 5.0 by Good location for South Pittsburgh. Nice bar and breakfast food. Room service needs attention. Near many restaurants and shopping mall. June 19, 2014
Rated 5.0 out of 5.0 by comfortable room, friendly staff The staff was very friendly and helpful when checking in the only issue i had was that even though i booked online they did not have my gold status on my number on file. The stay was very comfortable. The darkening curtain in the room could be a little longer to block out more light. June 18, 2014
Rated 4.0 out of 5.0 by remodel It is close everywhere you want to be. The staff was friendly. The rooms are small and a bit tired. I think a remodel would bring the hotel up-to-date. The lobby is nice, it's just the rooms need a remodel. Other than that, we stayed for 5 days and it was a perfect hotel for our needs. June 17, 2014
Rated 3.0 out of 5.0 by Very nice hotel Everything was everything was fine with one exceptiion, Our room was not made up or cleaned before our final night. The house keeper told us that her key would not fit the room June 16, 2014
Rated 5.0 out of 5.0 by Wonderful staff and a great room. The Crowne Plaza is an excellent hotel. The entire staff was very nice and helpful - especially for an out of town guest. My room was clean and very comfortable. It came with all the necessities for my stay. The lounge staff were also wonderful. Thank you. June 16, 2014
Rated 4.0 out of 5.0 by Rates to high as compared to other properties in the area I would like to see an original , high quality continental breakfast included in the very high room rate June 13, 2014
Rated 2.0 out of 5.0 by Cleaning staff During my recent trip to Pittsburgh, my wife and I stayed at this hotel. For two of the three days that we stayed here, the cleaning staff arrived to my room very late in the day (around 4pm) and claimed that they couldn't clean the room since they were leaving at 4 pm that day. When packing up to leave, we noticed that there were old clothes from previous guests under our bed, indicating that the cleaning staff only did a brief cleaning of the room between guests. June 11, 2014
Rated 5.0 out of 5.0 by Excellent service and clean hotel Excellent accommodations, friendly staff, clean room. We loved our stay. June 10, 2014
Rated 4.0 out of 5.0 by convienent for shoping and dining outside of hotel I'll give this hotel 4 stars for the quality of the staff and location. The room was fitted nicely and the A/C worked great June 10, 2014
Rated 2.0 out of 5.0 by TV CHANNELS LISTED NOT AVAILABLE -TV CHANNELS LISTED AT ROOM ARE NOT AVAILABLE (CHANNEL # 53 WERE NOT AVAILABLE DURING MY STAY AT HOTEL BETWEEN JUN 01 THRU JUN 06) -ROOM DOOR REQUIRING ADJUSTMENT. June 9, 2014
Rated 5.0 out of 5.0 by great hotel Staff is very friendly, Rooms are clean and well appointed. Restaurant is adequate for a quick decent meal. Location is convenient for anything in Pittsburgh. June 7, 2014
Rated 5.0 out of 5.0 by Mr & Mrs Your hotel is classic, old-line elegance. Your staff was unobtrusive, but always there when needed. We don't find that very often these days. Thank you. June 4, 2014
Rated 3.0 out of 5.0 by Good location Everything was nice except the bar didn't open until 4 P.M. The wedding we attended was over at 2:30 P.M. and the reception didn't star until 4 P.M. June 3, 2014
Rated 3.0 out of 5.0 by Okay The rooms were nice and clean. The beds were nice. The pool was nice. The staff was nice. However, the rooms didn't insulate sound from adjoining rooms very well so if you have loud neighbors, it isn't pleasant. June 1, 2014
Rated 4.0 out of 5.0 by Friendly staff, clean, and convenient All the hotel staff is very friendly and helpful. Our room was very clean and comfortable, great selection of channels on the TV. The restaurant/lounge was very convenient for breakfast, late night snacks, and a cokctail. We were staying here for a family reunion, so the lounge areas were great for hooking up with other family members that were staying there. Plenty of parking. The drugstore next door was very convenient for some items I forgot to bring. The location was convenient to our family reunion, but a bit far from downtown. I would probably stay closer to downtown next time if I return to this city. May 30, 2014
Rated 2.0 out of 5.0 by For consideration The staff is doing as well as they can in a hotel that obviously is long over due for refurbishing. I would also recommend cleaning the A/C filters and adding ventilation fans in the bathrooms. In an area that sees so much traffic, Crowne Plaza should really be more high-end in every way. The wait staff and front desk were great. A copy of the Post-Gazette should be complimentary. May 29, 2014
Rated 5.0 out of 5.0 by Very Satisified Guest Stayed on Wednesday 05-21. Hotel was excellent. Want to Thank Lisa, change to RM 820 was perfect. May 26, 2014
Rated 5.0 out of 5.0 by extremely helpful and friendly staff! Clean room but the shining star is the staff. Every single employee I encountered was friendly and helpful. May 17, 2014
Rated 5.0 out of 5.0 by Spacious room! The room was much larger than we had anticipated. It had plenty of area to sit, lots of pillows (important to me!), a very nice bathroom, with very nice green toiletries. April 12, 2014
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